Account Executive, Commercial

As an Account Executive, Commercial at Dialpad, your primary responsibility will be to own the entire sales process from lead generation to client onboarding. You will work closely with Sales Managers and Engineers, crafting customized talk tracks that align with customer use cases. Your role will also involve identifying market opportunities and meeting regularly for coaching sessions to review deals and forecasts.

To qualify for the Account Executive, Commercial role at Dialpad, candidates should ideally have 1-2 years of sales experience, with a preference for those with expertise in SaaS sales. Familiarity with tools like Salesforce, Outreach, and Clari is essential to succeed in this fast-paced environment.

Dialpad is committed to professional growth, offering reimbursement for development expenses up to a set annual limit. This ensures Account Executives can continue to build their skills and advance their careers while contributing to Dialpad’s innovative culture.

Dialpad offers an attractive benefits package for its Account Executives, including flexible time off, exceptional medical and dental plans, and a monthly stipend for cell phone and internet expenses. Additionally, they provide reimbursement for gym memberships and wellness events to promote a healthy work-life balance.

Dialpad's culture is built on collaboration and inclusion, celebrating every team member's contribution. The organization emphasizes teamwork and has been recognized as a Top Workplace multiple times, fostering a supportive environment where Account Executives can thrive.

In approaching lead generation as an Account Executive, it's crucial to leverage data analytics to identify potential customers and engage them through tailored outreach. Focus on building relationships through authentic communication to establish trust and interest in Dialpad's offerings.

A successful sales strategy often involves understanding customer pain points and customizing solutions to meet their needs effectively. Share an example that highlights your ability to connect with clients and demonstrate how Dialpad's products can solve their issues.

Having experience with CRM tools like Salesforce is essential for tracking customer interactions and managing pipelines efficiently. Mention specific instances where these tools have optimized your workflow and improved sales outcomes.

Handling objections involves active listening and empathizing with the client's concerns while clearly articulating the benefits of Dialpad's solutions. Provide an example where you successfully addressed a client’s objection and turned it into a selling point.

Critical metrics for measuring sales success include the sales conversion rate, customer acquisition cost, and average deal size. These indicators provide insights into your effectiveness as an Account Executive and inform future strategies.

Collaboration with sales engineers and managers is vital to ensure alignment in sales strategies. Discuss instances where your teamwork has led to successfully closing deals or optimizing sales presentations delivered to clients.

Staying informed about industry trends involves regularly engaging with market research, attending webinars, and following thought leaders in the field. This knowledge helps you position Dialpad's offerings effectively against competitors.

Follow-ups are crucial in the sales process, helping to maintain communication and reinforce the value of your offerings. Share your best practices for follow-up strategies that ensure potential clients remain engaged and informed.

Prioritizing sales leads is based on factors like potential revenue, readiness to purchase, and alignment with Dialpad's target market. Discuss your process for evaluating leads and focusing your efforts on the most promising opportunities.

Motivation as an Account Executive can stem from the thrill of closing deals, helping businesses solve communication issues, and achieving personal and team sales goals. Highlight your specific drivers and how they align with Dialpad's mission.