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Medical Receptionist - job 1 of 2

Company Description

Anew Era TMS & Psychiatric multi-clinic practice is looking for a qualified candidate to join our fast-growing company. Anew Era TMS, part of the DiscoveryMD professional psychiatric division, prides itself with its close culture and clinical excellence, while focusing on helping patients sustain their mental health wellness goals and bringing a new sense of hope to those who are suffering.

Compensation Range: $17-22. Compensation will be dependent upon geographic region, education, and experience.

Our Offer to You!

We are dedicated to empowering our employees with their professional and personal development by providing:  

•    401(k) 
•    Healthcare benefits 
•    Vacation and sick days
•    Employee referral program
•    Employee discounts to various stores, amusement parks, events, etc.
•    Continuing education (CE) programs and training
•    Weekly training opportunities 
•    Advancement opportunities within the organization 

Job Description

Anew Era TMS & Psychiatric multi-clinic practice is looking for a qualified candidate for our  office. Anew Era TMS & Psychiatry is a rapidly growing multi-state Psychiatric clinic group. An ideal Medical Receptionist with Anew Era TMS & Psychiatry should have excellent communication skills to converse clearly and effectively over the telephone and in person with patients. Organization and time management skills to manage a variety of tasks effectively.  Must have excellent interpersonal skills to interact positively with patients who may be upset or stressed. We are looking for a positive person to join our excellent team of staff and providers. 

  • Greeting patients professionally both in person and on the phone.
  • Answering patient calls, and voicemails in a friendly prompt manner
  • Confirming patient follow up appointments, sending reminder virtual appointment information as needed
  • Optimizing provider schedules and patient satisfaction with efficient scheduling
  • Comforting patients by anticipating anxieties and effectively answering questions
  • Notifying providers of patient arrivals
  • Updating patient records and following all protocols in regard to insurance verification
  • Collecting patient copays and scheduling follow up appointments 
  • Maintaining office inventory and equipment by anticipating supply needs.
  • Occasionally verify insurances
  • Mental health experience is a plus.

 

For a virtual tour of the facility, please visit our website at aneweratms.com

Qualifications

  • Associates or Bachelor’s degree preferred
  • Behavioral or psychiatric office experience preferred.
  • Experience with Office Ally, Nextgen or other electronic medical records systems preferred.
  • Excellent communication skills and customer service
  • Organization and time management skills
  • Detail oriented
  • Highly dependable
  • Team player that works well with others   

Not sure if you meet all the qualifications? Apply anyway! To provide truly innovative care, we need to have a diverse team around us. That’s why Discovery Behavioral Health is committed to creating an inclusive environment. If you find yourself meeting some but not all the above, we’d be happy to consider your application.

Additional Information

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, or national origin. 

For more information about our company benefits, please visit us at discoverybehavioralhealth.com/careers/ 

Discovery Behavioral Health seeks to build a diverse staff that is reflective of the patients we serve and the communities where we work. DBH encourages multiple perspectives, experiences, and strives to hire and retain a diverse workforce.

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Average salary estimate

$39000 / YEARLY (est.)
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$34000K
$44000K

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What You Should Know About Medical Receptionist, Discovery Behavioral Health

Anew Era TMS is excited to announce we are searching for a dedicated Medical Receptionist to join our vibrant team in Austin, TX! As a Medical Receptionist at Anew Era TMS & Psychiatry, you will become an integral part of our mission to support patients in achieving mental health wellness. Your role will be pivotal as you greet patients both in-person and over the phone, providing a warm and welcoming environment from the moment they step through our doors. You’ll efficiently manage phone calls, confirm appointments, and optimize provider schedules to enhance patient satisfaction. Your excellent communication skills will shine as you answer patient inquiries and help soothe any concerns they might have, all while maintaining patient records and verifying insurance. We value a positive attitude and the ability to work collaboratively within our supportive team. With a focus on personal growth, we offer an array of benefits, including healthcare and 401(k) plans, paid time off, and ample opportunities for continuing education. If you have a passion for mental health and are ready to make a real difference, we invite you to apply and become part of the Anew Era family!

Frequently Asked Questions (FAQs) for Medical Receptionist Role at Discovery Behavioral Health
What responsibilities does a Medical Receptionist at Anew Era TMS include?

As a Medical Receptionist at Anew Era TMS, you'll be responsible for greeting patients, managing phone calls, scheduling appointments, and maintaining patient records. You'll also handle insurance verifications and support provider schedules, all with a focus on delivering exceptional patient care.

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What qualifications are necessary for the Medical Receptionist role at Anew Era TMS?

To be a Medical Receptionist at Anew Era TMS, we prefer candidates with an Associate's or Bachelor's degree and experience in a behavioral or psychiatric office. Familiarity with electronic medical records systems like Office Ally or Nextgen is a plus. Strong communication skills and meticulous attention to detail are essential.

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Is mental health experience required for the Medical Receptionist position at Anew Era TMS?

While mental health experience is preferred, it is not mandatory to apply for the Medical Receptionist position at Anew Era TMS. We encourage all candidates with the right skills and attitude to consider applying, even if they do not meet every qualification.

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What benefits does Anew Era TMS offer to Medical Receptionists?

At Anew Era TMS, Medical Receptionists can enjoy a comprehensive benefits package, including healthcare options, a 401(k) plan, paid vacation and sick days, employee discounts, and opportunities for continuing education and professional development.

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How can I apply for the Medical Receptionist position at Anew Era TMS?

You can apply for the Medical Receptionist position at Anew Era TMS by visiting our website and following the application instructions. We welcome candidates from diverse backgrounds to apply and look forward to receiving your application!

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Common Interview Questions for Medical Receptionist
What motivated you to apply for the Medical Receptionist position at Anew Era TMS?

Share your passion for mental health and how Anew Era TMS's commitment to patient care aligns with your values. Highlight your desire to make a positive impact in the lives of others and how you see yourself fitting into the team.

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Can you describe your experience with scheduling appointments?

Be specific about your past roles, detailing how you managed scheduling in a clinical setting. Use examples that showcase your organizational skills and ability to optimize provider schedules for maximum efficiency.

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How do you handle difficult patients or stressful situations?

Discuss a specific example that illustrates your conflict resolution skills, emphasizing empathy and communication. Highlight your ability to remain calm and professional to de-escalate situations effectively.

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What electronic medical records systems have you worked with?

Mention any systems you have experience with, like Office Ally or Nextgen. Describe your comfort level with technology and how you utilize EMR systems to maintain accurate patient records.

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How would you prioritize tasks when faced with a high-volume workday?

Outline your approach to task prioritization, such as using checklists or time management techniques. Share a scenario that showcases your ability to stay organized and focused during busy periods.

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Why is patient confidentiality important in the role of a Medical Receptionist?

Discuss the ethical and legal implications of patient confidentiality. Highlight your commitment to safeguarding patient information and the trust that comes with it in a healthcare setting.

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Describe a time when you went above and beyond for a patient.

Provide a specific instance where you demonstrated exceptional customer service, showing how your actions positively impacted a patient’s experience and reinforced the clinic’s values.

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How do you stay updated on best practices in medical reception?

Discuss your proactive approach to learning, whether through continuing education, attending workshops, or staying informed about industry news. Share how this ongoing education benefits your role as a Medical Receptionist.

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What do you believe is the most important quality for a Medical Receptionist?

Emphasize the importance of empathetic communication, organizational skills, and a positive attitude. Share how these qualities improve patient interactions and contribute to a supportive clinic environment.

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How would you handle a situation where you have multiple patients waiting and a phone ringing?

Describe your strategy for managing priorities effectively, such as acknowledging patients in the office while quickly but courteously answering the phone. Emphasize your ability to multitask while providing quality service to all patients.

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We save the lives of those we serve with compassionate treatment, evidence-based clinical care and an unwavering alliance among staff, patients, their families and communities.

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DATE POSTED
April 16, 2025

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