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Sr Client Endpoint Engineer

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Job Title: Senior Client Endpoint Engineer
Location: Rancho Cordova, CA
Employment Type: Full-Time

About Us:
DMV IT Service LLC is a trusted IT consulting firm, established in 2020. We specialize in optimizing IT infrastructure, providing expert guidance, and supporting workforce needs with top-tier staffing services. Our expertise spans system administration, cybersecurity, networking, and IT operations. We empower our clients to achieve their technology goals with a client-focused approach that includes online training and job placements, fostering long-term IT success.

Job Overview:
We are seeking a Senior Client Endpoint Engineer to join our Client Engineering team. This role is crucial for supporting key operational tasks and allowing the team to focus on strategic, project-driven initiatives. The successful candidate will serve as a Subject Matter Expert (SME) in Endpoint Management and Operational Support, handling complex technical issues and improving system operations.

Ticket and Request Management: Efficiently manage and triage incoming tickets and requests, prioritizing tasks for timely resolution.
Software Deployment: Create and deploy software packages to client endpoints, ensuring compatibility and functionality.
Security Patch Management: Schedule and deploy security patches; oversee monthly maintenance routines across endpoints and servers.
Reporting and Documentation: Generate detailed reports using Symantec console, maintain documentation on procedures, incident reports, and system configurations.
3rd Level Support: Provide expert-level support, resolving complex technical issues and escalating as necessary.
System Health Monitoring: Conduct regular system diagnostics, monitor event logs, and perform maintenance to ensure optimal system performance.
Script Development: Develop and maintain scripts in PowerShell and Visual Basic to automate system tasks and enhance functionality.
Cross-Departmental Communication: Collaborate with various departments throughout the Health System to resolve issues and ensure operational efficiency.
Vendor Relations: Build and maintain strong relationships with vendors, manage support tickets, and escalate issues to ensure resolutions meet operational deadlines.

Required Technical Experience and Qualifications:

Symantec Endpoint Experience: Minimum of 3 years managing endpoints with Symantec Endpoint (Altiris) in an enterprise setting.
Endpoint Management Expertise: Over 5 years of experience in endpoint management within a large enterprise environment.
Scripting Skills: At least 2 years of experience in creating and maintaining PowerShell and Visual Basic scripts.
Project Management: Proven experience in leading and coordinating technical projects across functional teams.
Healthcare Experience: Prior work within a healthcare organization and understanding of HIPAA regulations are highly desirable.
Communication Skills: Excellent communication abilities with experience collaborating with all organizational levels.

Average salary estimate

$105000 / YEARLY (est.)

min

max

$90000K

$120000K

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What You Should Know About Sr Client Endpoint Engineer, DMV IT Service

If you're looking for an exciting opportunity to make a difference, join DMV IT Service LLC as a Senior Client Endpoint Engineer in Rancho Cordova, California! As a key member of our Client Engineering team, you'll play a pivotal role in ensuring our endpoint management runs smoothly, allowing our team to focus on innovative projects that enhance our clients' IT infrastructure. In this full-time role, you'll leverage your expertise in managing complex technical issues and become the go-to Subject Matter Expert (SME) for Endpoint Management and Operational Support. Your responsibilities will include efficiently managing and prioritizing incoming tickets and requests, deploying software packages, and overseeing security patch management to ensure our systems remain resilient and secure. You’ll also maintain vital documentation and generate reports to keep everyone informed. If you're passionate about teamwork, effective communication, and optimizing IT operations, this is the ideal position for you! With at least 5 years in the field and an understanding of healthcare, you’ll thrive in our supportive environment that prioritizes professional growth. Join us and help empower our clients to achieve their technology goals with your skills in scripting and system monitoring, all while building strong relationships with your colleagues and vendors. Let’s make a difference together, one endpoint at a time!

Frequently Asked Questions (FAQs) for Sr Client Endpoint Engineer Role at DMV IT Service

What are the key responsibilities of a Senior Client Endpoint Engineer at DMV IT Service LLC?

As a Senior Client Endpoint Engineer at DMV IT Service LLC, your main responsibilities include managing and triaging incoming tickets, deploying software packages to client endpoints, overseeing security patch management, generating reports, and offering 3rd level support for complex issues. Your expertise in endpoint management will also involve collaboration with departments and maintaining strong vendor relationships.