Sr Client Endpoint Engineer

Job Title: Senior Client Endpoint Engineer
Location: Rancho Cordova, CA
Employment Type: Full-Time

About Us:
DMV IT Service LLC is a trusted IT consulting firm, established in 2020. We specialize in optimizing IT infrastructure, providing expert guidance, and supporting workforce needs with top-tier staffing services. Our expertise spans system administration, cybersecurity, networking, and IT operations. We empower our clients to achieve their technology goals with a client-focused approach that includes online training and job placements, fostering long-term IT success.

Job Overview:
We are seeking a Senior Client Endpoint Engineer to join our Client Engineering team. This role is crucial for supporting key operational tasks and allowing the team to focus on strategic, project-driven initiatives. The successful candidate will serve as a Subject Matter Expert (SME) in Endpoint Management and Operational Support, handling complex technical issues and improving system operations.

• Ticket and Request Management: Efficiently manage and triage incoming tickets and requests, prioritizing tasks for timely resolution.
• Software Deployment: Create and deploy software packages to client endpoints, ensuring compatibility and functionality.
• Security Patch Management: Schedule and deploy security patches; oversee monthly maintenance routines across endpoints and servers.
• Reporting and Documentation: Generate detailed reports using Symantec console, maintain documentation on procedures, incident reports, and system configurations.
• 3rd Level Support: Provide expert-level support, resolving complex technical issues and escalating as necessary.
• System Health Monitoring: Conduct regular system diagnostics, monitor event logs, and perform maintenance to ensure optimal system performance.
• Script Development: Develop and maintain scripts in PowerShell and Visual Basic to automate system tasks and enhance functionality.
• Cross-Departmental Communication: Collaborate with various departments throughout the Health System to resolve issues and ensure operational efficiency.
• Vendor Relations: Build and maintain strong relationships with vendors, manage support tickets, and escalate issues to ensure resolutions meet operational deadlines.

Required Technical Experience and Qualifications:

• Symantec Endpoint Experience: Minimum of 3 years managing endpoints with Symantec Endpoint (Altiris) in an enterprise setting.
• Endpoint Management Expertise: Over 5 years of experience in endpoint management within a large enterprise environment.
• Scripting Skills: At least 2 years of experience in creating and maintaining PowerShell and Visual Basic scripts.
• Project Management: Proven experience in leading and coordinating technical projects across functional teams.
• Healthcare Experience: Prior work within a healthcare organization and understanding of HIPAA regulations are highly desirable.
• Communication Skills: Excellent communication abilities with experience collaborating with all organizational levels.