Delivery Manager (Wales Based)

As a Delivery Manager at Doccla, your primary responsibilities include guiding clients through the implementation process, ensuring a smooth transition to virtual care, and maintaining ongoing relationships with patients and healthcare providers. You will oversee the onboarding of clients, manage stakeholder relationships, and continuously refine our services for optimum patient care.

To be considered for the Delivery Manager position at Doccla, you should have significant experience in stakeholder management, strong communication skills, and a problem-solving mindset. While previous experience in project management or implementation management is nice to have, what truly matters is your ability to collaborate effectively and drive success in a dynamic healthcare environment.

Yes, as a Delivery Manager at Doccla, you will need to be flexible to travel across Wales and potentially the UK as required. This travel will likely involve meeting clients, conducting training sessions, and ensuring close collaboration with stakeholders to optimize our services.

Doccla offers a vibrant and engaging work environment, focusing on growth, innovation, and patient care. You’ll enjoy a culture that encourages ownership and responsibility, with supportive teams across various departments. Our hybrid working model provides flexibility, alongside competitive compensation and myriad benefits, making it a fantastic place for professionals seeking to make a meaningful impact.

Doccla offers an attractive compensation package, including a competitive salary, Employee Stock Options, generous annual leave, and flexible remote working arrangements. Additionally, you’ll receive a home office setup stipend, private health insurance, and further benefits aimed at promoting employee wellbeing and professional growth.

In your answer, focus on specific examples where you successfully managed relationships with stakeholders. Highlight your communication strategies and how you have navigated challenges while keeping projects on track.

Share a structured approach you use to prioritize workload, such as assessments of urgency, impact on client satisfaction, and available resources. Provide examples of how this has worked effectively for you in previous roles.

Discuss various strategies you’ve used to streamline onboarding, such as creating comprehensive training materials, establishing clear communication channels, and consistently soliciting feedback from clients to improve future processes.

Your answer should detail the situation, your role in managing the challenge, and the steps you took to resolve the issue. Highlight the positive outcomes and any lessons learned that you can apply moving forward.

Explain your techniques for maintaining ongoing communication, such as regular check-ins, progress updates, and creating feedback loops. Emphasize the importance of building strong relationships and being receptive to client needs.

Identify the key elements you believe are vital, such as trust, transparency, and responsiveness. Support your points with examples of how you've fostered these elements in your previous positions.

Describe your methods for adapting to change, such as utilizing Agile methodologies and project management tools. Highlight your experiences in managing timelines and resources effectively to meet client expectations.

Discuss how you use data to inform decisions, track progress, and identify improvement areas in project delivery. Providing examples of data-driven changes you've implemented can illustrate your analytical skills.

Share your perspective on feedback as a constructive tool for improvement. Discuss how you actively seek out feedback and have used it to enhance client satisfaction and service delivery.

Reflect on your passion for healthcare and innovation. Share specific aspects of the Delivery Manager role at Doccla that excite you, such as the opportunity to improve patient care and lead successful projects.