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People Experience Manager

Company Description

With a global mission to “make the healthcare experience more human”, Docplanner creates digital apps and software solutions for doctors, clinics, hospitals and patients to enable the healthcare ecosystem and the patient journey to work together more seamlessly. With free doctor reviews and instant online appointment booking for patients through its online marketplaces, Docplanner has a network of almost 2 million healthcare professionals, serves over 130,000 customers globally and operates in 13 countries. Doctors and clinics count on Docplanner to facilitate scheduling, booking, communication and payments for millions of patients a month. 

Job Description

The PX Manager will be pivotal in elevating the HR function to support our country's growth objectives. This role requires a strong HR leader to deploy HR processes, enhance team performance, coach leaders and address key recruitment and retention challenges

 

Main Responsabilities:

  • Ensure a proactive and timely talent acquisition execution of the country HC Plan with speed and quality
  • Implement and standardize effective HR policies and processes that align with our growth strategy and global PX system (talent acquisition, performance management, talent management, among others)
  • Coach and collaborate with Colombia leadership to align HR strategies with organizational goals and provide expert advice on people matters.
  • Develop and implement programs to improve employee lifecycle, impacting turnover.
  • Strategic advisor on organizational development and employee engagement
  • Manage - all together with legal team and vendor -labor affairs
  • Build and develop a high-performing local PX team

Qualifications

  • Bachelor's Degree
  • Proven success in optimizing HR functions, addressing recruitment and retention challenges, and leading cultural transformation.
  • 6- 8 years of HR experience, including 3 years in a senior HR role 
    within a high-growth or scaling organization.
  • English advanced

Additional Information

  • Indefinite-term employment contract
  • Hybrid work mode, with offices in Bogotá
  • Compensatory birthday day off 🎂
  • Food vouchers via People Pass 🍕🍿🌮
  • Prepaid medical insurance
  • Stock option plan
  • Continuous learning platform access
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CEO of DocPlanner
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Mariusz Gralewski
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What You Should Know About People Experience Manager, DocPlanner

At Docplanner, we are on a mission to reimagine the healthcare experience, making it more human for everyone involved. We are currently on the lookout for a dynamic People Experience Manager to join our team in Bogotá, Colombia. As a crucial part of our HR function, you’ll have the opportunity to drive our growth strategies by optimizing our talent acquisition processes, coaching leaders, and enhancing team performance. With a focus on addressing recruitment and retention challenges, you’ll implement HR policies that are not just effective, but also aligned with our goals. Your expertise will be pivotal in developing programs that improve the employee lifecycle, ensuring engagement and reducing turnover. You will also act as a strategic advisor on organizational development and build a high-performing local PX team. If you're ready to take on a significant role at Docplanner, where your insights and leadership can truly make a difference in our fast-paced, high-growth environment, we’d love to hear from you!

Frequently Asked Questions (FAQs) for People Experience Manager Role at DocPlanner
What are the primary responsibilities of a People Experience Manager at Docplanner?

As a People Experience Manager at Docplanner, your main responsibilities include ensuring effective talent acquisition aligned with the country HC Plan, implementing HR policies and processes, coaching leadership teams, and developing employee engagement initiatives. You’ll also manage labor affairs alongside legal teams and contribute to building a high-performing local PX team.

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What qualifications do I need to apply for the People Experience Manager position at Docplanner?

To be eligible for the People Experience Manager position at Docplanner, you should hold a Bachelor's Degree and have 6-8 years of HR experience, including at least 3 years in a senior HR role within a high-growth organization. Proven success in optimizing HR functions and addressing recruitment challenges is essential, along with advanced English proficiency.

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Why is the role of People Experience Manager important at Docplanner?

The People Experience Manager plays a vital role at Docplanner by driving HR strategies that support the company's growth objectives. This position ensures that the HR function is proactive and aligned with organizational goals, leading to enhanced employee engagement, reduced turnover, and a more positive workplace culture.

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What benefits can I expect as a People Experience Manager at Docplanner?

At Docplanner, you can expect a comprehensive benefits package as a People Experience Manager that includes an indefinite-term employment contract, hybrid work mode, compensatory birthday off, food vouchers, prepaid medical insurance, stock option plans, and access to a continuous learning platform.

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How does Docplanner support the professional development of the People Experience Manager?

Docplanner is committed to the professional development of the People Experience Manager by offering access to a continuous learning platform. This ensures that you can stay updated on HR trends and enhance your skills, contributing significantly to both your career growth and the effectiveness of the HR function.

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Common Interview Questions for People Experience Manager
How do you approach talent acquisition in a high-growth environment?

To approach talent acquisition in a high-growth environment, I focus on building proactive recruitment strategies that align with organizational goals. This includes enhancing the employer branding, leveraging data analytics for effective hiring, and ensuring a positive candidate experience to attract top talent.

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Can you describe your experience with implementing HR policies?

In my previous roles, I've successfully implemented HR policies by first conducting a thorough assessment of organizational needs and aligning them with best practices. I prioritize collaboration with leadership to ensure that the policies are practical and supportive of our strategic objectives.

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What strategies do you use to improve employee engagement?

To improve employee engagement, I focus on creating open channels of communication, soliciting feedback regularly, and developing programs that support employee recognition and career development. Additionally, I believe in fostering a culture that values diversity and inclusivity which greatly enhances engagement.

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How do you handle recruitment challenges?

Handling recruitment challenges requires a multifaceted approach. I analyze where the bottlenecks are, optimize the recruitment process through technology and social media outreach, and continuously refine our interview techniques to attract and retain the best candidates.

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What is your approach to coaching leaders in an organization?

My approach to coaching leaders involves understanding their individual styles and growth areas, providing tailored feedback, and offering resources that support their development. I believe in nurturing a collaborative environment where leaders can learn from one another and establish meaningful rapport with their teams.

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What metrics do you track to assess HR performance?

To assess HR performance, I track key metrics such as employee turnover rates, time-to-hire, engagement scores, and feedback from employee surveys. This data provides insight into the effectiveness of our HR initiatives and areas that may require adjustments.

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Describe a time when you led a cultural transformation in an organization.

In my previous role, I led a cultural transformation by first assessing the existing organizational culture and identifying misalignments with our strategic goals. I collaborated with executives to establish core values, rolled out training programs to promote those values, and created feedback channels to ensure continuous alignment.

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How do you manage labor affairs effectively?

Effective management of labor affairs involves close collaboration with legal teams and ensuring compliance with local labor laws. I prioritize open communication with employees to resolve matters swiftly while also maintaining a focus on fostering positive employee relations.

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What is your philosophy on employee lifecycle management?

My philosophy on employee lifecycle management revolves around creating a seamless and supportive experience throughout all phases. From recruitment to onboarding, development, and exit, each stage should reflect the company's commitment to its employees and contribute to a positive organizational culture.

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How do you ensure alignment between HR strategies and organizational goals?

Ensuring alignment between HR strategies and organizational goals requires regular communication and collaboration with leadership. I use strategic planning sessions to integrate HR initiatives with business objectives and create shared metrics that measure success collectively.

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Full-time, hybrid
DATE POSTED
December 14, 2024

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