Stage - KA Performance Analyst (x/f/m)

As a Stage - KA Performance Analyst at Doctolib, you'll play a crucial role in the Business Performance team. Your responsibilities will include monitoring team performance, preparing updates and reports, organizing team routines, and contributing to creating challenges that energize the team. Moreover, you'll collaborate with managers to improve tools and processes, enhancing the overall efficiency of the Key Accounts team.

To qualify for the Stage - KA Performance Analyst role at Doctolib, you should be an enrolled student at a business or engineering school, with some prior professional experience. Proficiency in Excel (including advanced functions and pivot tables) and fluency in both English and French is necessary. However, we prioritize personality traits such as curiosity, autonomy, and excellent interpersonal skills.

At Doctolib, a Stage - KA Performance Analyst can look forward to an extensive onboarding program through the Doctolib Academy. This includes many training sessions in your team covering both soft skills and technical abilities, helping you develop a well-rounded set of competencies that will serve you throughout your career.

Doctolib strongly values work-life balance. As a Stage - KA Performance Analyst, you’ll benefit from a flexible work policy that includes hybrid work opportunities, enabling you to manage your time effectively while still contributing to the team and its goals.

The recruitment process for the Stage - KA Performance Analyst position at Doctolib involves two main interviews. Initially, you'll have a 30-minute chat with our Talent Partner, followed by a one-hour discussion with the KA Business Performance Manager. This structured process ensures we select candidates that align with both our skills requirements and company culture.

In answering this question, focus on a specific instance where your data analysis led to actionable insights. Highlight the tools you used, the outcome of the analysis, and how it benefited the team. Make sure to tie your response back to your understanding of performance metrics.

Discuss your methods for prioritizing tasks, such as using a matrix to evaluate urgency and importance. Give examples from previous experiences where you successfully managed competing deadlines while maintaining a high standard of work.

Be specific about your proficiency in tools, especially Excel. Mention any other data analysis software you’ve used, such as Tableau or Google Analytics, and provide examples of how you've applied these tools in relevant projects.

Outline a clear process for problem-solving, including identifying the issue, gathering information, generating solutions, and evaluating the outcomes. Use an example to illustrate how you've effectively resolved a challenge in a previous role or project.

Discuss the strategies you use for effective communication, like tailoring the presentation based on the audience’s expertise level and using visuals to support your points. Provide an example of a presentation where your communication skills made a difference.

Explain how you view feedback as an essential part of your growth. Share instances where you actively sought feedback and how that input improved your performance or a project outcome.

Highlight your commitment to continuous learning, such as following industry blogs, attending webinars, or participating in forums. Mention any specific resources that have significantly informed your understanding of key performance metrics.

Provide a detailed account of a team project, articulating your specific role and contributions. Emphasize collaboration, how you supported your teammates, and what you learned from the experience.

Address this by emphasizing your proactive approach. Discuss steps like asking clarifying questions, conducting independent research, and potentially suggesting preliminary solutions to move forward in the absence of clear guidance.

Convey your understanding of Doctolib's focus on improving health services. Share personal motivations and experiences that align with their mission, demonstrating your genuine interest and eagerness to contribute to their goals.