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Assistant Manager- 4317

Company Description

Domino’s Pizza has been the world’s leader in pizza delivery since 1960, and Frank Meeks made sure that the Washington DC Metropolitan area would get a taste of the Domino’s experience. Founded in 1983, Team Washington, Inc. has evolved into one of the best Domino’s Pizza franchises and is globally recognized for great service, great teamwork, and great food. What other pizza franchises do you know that serve pizza to the President of the United States? That’s right, we do. With a multitude of awards and achievements, Team Washington, Inc. works hard to be the best and give back to the neighborhoods we serve.

At Domino's Pizza, Our Most Important Ingredient is Our People! We offer employment opportunities within our franchise stores. Take the first step in joining our team, and you'll find opportunities you won't find anywhere else in the industry!

Job Description

Summary: Assists in the daily oversight, coordination and execution of stated objectives in sales, costs, employee retention, customer service and satisfaction, food quality, cleanliness and sanitation.  

 

Essential Job Functions: 

1. Understands all policies, procedures, standards, specifications, guidelines and training initiatives to effectively oversee and manage store in the absence of the General Manager. 

2. Ensures customers feel welcome, and team members are responsive, courteous, friendly and service-oriented. 

3. Supervises that food and products are consistently prepared and served according to brand standards including portioning, image and service. 

4. Assists other team members to complete opening, closing, and preparation lists.

5. Actively manages others by working hands-on in preparing food, servicing customers and overseeing the coordination of deliveries. 

6. Supports company and store objectives in sales, service, quality, appearance of facility, sanitation and cleanliness through training of employees and creating a positive, productive working environment. 

7. Control cash by adhering to cash handling and reconciliation procedures. 

8. Fills in where needed to ensure customer service standards and efficient operations.

9. Assists in product management confirming all products are receiving in correct unit count, and condition and that deliveries are performed in accordance with brand standards. 

10. Ability to identify labor or food cost, and with specific actions to impact those figures positively

11. Assists in scheduling labor by anticipated business activity while guaranteeing positions are staffed when and as needed and labor cost objectives are achieved. 

12. Be knowledgeable of policies regarding human resources. 

13. Provide suggestions and recommendations to General and Regional Managers.

14. Maintains professional and technical knowledge by attending educational workshops; reviewing QSR related publications. 

15. Perform other duties as assigned. 

 

Company Wide Responsibilities: 

1. Promotes company policies and advocates for Team Washington 

2. Assures proper attendance and actions 

3. Provides and receives positive feedback and/or constructive criticism 

4. Maintains good communication with co-workers 

5. Serves as a resource for co-workers

6. Cross-trains, learns how role interacts with other departments 

7. Works with manager and management to solve problems, providing suggestions as needed 8. Maintains clean and organized work area, taking ownership of surroundings 

9. Maintains appropriate confidentiality in information

 

Qualifications

All your information will be

  • To perform this job successfully, an individual must be able to perform each essential function  satisfactorily. The requirements listed below are presentative of the knowledge, skill and/or ability  required. Reasonable accommodations may be made to enable individuals with disabilities to perform the  essential functions.
  • Ability to pass applicable Company background checks. 
  • Excellent written and verbal communication skills as needed in interactions with management,  and customers, take and process orders
  • Superb ability to multi-task
  • Ability to function in a dynamic, fasted paced environment
  • Ability to adjust to changing priorities
  • Ability to enter orders using a computer keyboard or touch screen
  • Ability to take orders over the counter or phone
  • Ability to work independently and as part of a team
  • Ability to add, subtract, multiply and divide accurately and quickly (may use calculator). Must be able to  make correct monetary change
  • Ability to lead the team on duty! 

kept confidential according to EEO guidelines.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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Average salary estimate

$45000 / YEARLY (est.)
min
max
$40000K
$50000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Assistant Manager- 4317, Domino's

Join the team at Domino's Pizza as an Assistant Manager at our bustling location in Herndon, VA! At Team Washington, Inc., we're proud to be among the best Domino's franchises, serving up mouthwatering pizzas since 1983. As an Assistant Manager, your role is crucial to ensuring our daily operations run smoothly and customers leave happy. You'll be responsible for creating a welcoming vibe where our team thrives on delivering great service. From managing food preparation to supervising staff, your hands-on involvement will set the standard for quality and efficiency. We're looking for someone who loves multitasking, adapting to a fast-paced environment, and keeping our facilities spotless. Your keen eye for detail will help manage costs and uphold the cleanliness our customers expect. Plus, you'll play a key part in training and developing team members to maintain high performance levels. If you have excellent communication skills and a passion for great pizza, you’ll be a perfect fit for our team! You'll receive the opportunity to grow and make a significant impact within a company that values its employees as the most important ingredient. So, if you're ready to take the lead in a positive and dynamic environment, you could find your home at Domino's Pizza in Herndon, VA!

Frequently Asked Questions (FAQs) for Assistant Manager- 4317 Role at Domino's
What are the primary responsibilities of an Assistant Manager at Domino's Pizza?

As an Assistant Manager at Domino's Pizza, your primary responsibilities include overseeing daily operations in sales, employee retention, and customer satisfaction. You'll manage food preparation, ensure cleanliness, and train team members, all while delivering excellent service that aligns with our brand standards.

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What qualifications are needed for the Assistant Manager position at Domino's Pizza?

To qualify for the Assistant Manager role at Domino's Pizza, candidates should possess strong communication skills, a knack for multitasking, and ability to thrive in a fast-paced environment. Previous experience in a leadership role within the food service industry is highly beneficial.

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How does the Assistant Manager at Domino's Pizza contribute to team dynamics?

The Assistant Manager at Domino's Pizza plays a vital role in fostering a positive work environment by leading by example, cross-training team members, and encouraging open communication. You will support your colleagues, provide constructive feedback, and ensure all team members are focused on delivering great customer experiences.

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What is the importance of customer service in the Assistant Manager role at Domino's Pizza?

Customer service is crucial for the Assistant Manager at Domino's Pizza, as ensuring customer satisfaction directly impacts our brand reputation. You will guarantee that customers feel welcome, and that the team is responsive and attentive, resulting in repeat business and loyal patrons.

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What characteristics make a successful Assistant Manager at Domino's Pizza?

A successful Assistant Manager at Domino's Pizza possesses excellent leadership qualities, strong problem-solving skills, and the ability to adapt to change. You'll need to be proactive, organized, and committed to fostering a positive atmosphere that inspires teamwork and efficiency.

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Common Interview Questions for Assistant Manager- 4317
How do you plan to motivate your team as an Assistant Manager at Domino's Pizza?

To motivate my team at Domino's Pizza, I would prioritize setting clear expectations, recognizing their hard work, and fostering a supportive environment that encourages growth and collaboration. Open communication and positive reinforcement will be key!

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Can you describe a time when you successfully handled a difficult customer?

I once assisted a customer who received an incorrect order by actively listening to their concerns, apologizing sincerely for the inconvenience, and promptly offering a replacement. This approach turned a negative experience into a positive interaction and retained their loyalty.

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What strategies would you use to maintain cleanliness and food safety standards?

I would conduct regular checks and ensure all staff are aware of the cleanliness protocols. Continuous training on food safety practices would be imperative, along with creating a culture of accountability where everyone feels responsible for maintaining high standards.

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How do you approach team training and development in your management style?

I believe in a hands-on approach to training, pairing experienced team members with newer hires for peer mentoring. By promoting an ongoing feedback loop, I would ensure that all team members feel equipped and confident in their roles.

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What would you do if you noticed a decline in customer satisfaction?

If I observed a decline in customer satisfaction, I would first gather feedback directly from our customers. Then I would analyze the situation with the team to identify areas for improvement and implement actionable steps to enhance service quality.

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How do you prioritize tasks during peak hours at Domino's Pizza?

During peak hours, I prioritize tasks by assessing immediate customer needs, ensuring that food preparation duties are carried out swiftly, and delegating appropriately to team members. Staying organized and adaptable is key.

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How would you handle a staffing shortage during a busy shift?

In the event of a staffing shortage, I would step into roles as needed, communicate with nearby locations for assistance, and assess how tasks can be re-prioritized to maintain service levels while ensuring team morale remains high.

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What do you think is the key to successful team leadership?

The key to successful team leadership lies in leading by example, fostering trust, encouraging collaboration, and celebrating team successes. It's vital to build strong relationships where team members feel valued.

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How will you contribute to achieving sales goals as Assistant Manager?

I will contribute to achieving sales goals by promoting upselling techniques, analyzing sales trends to identify opportunities for improvement, and creating a positive customer experience that encourages repeat business.

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Why do you want to work as an Assistant Manager at Domino's Pizza?

I am drawn to the Assistant Manager position at Domino's Pizza because of my passion for the food industry and commitment to customer service. I believe in the company's values and see an opportunity to positively impact both the team and the community.

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At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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Full-time, on-site
DATE POSTED
January 2, 2025

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