Assistant Manager(02664) - 7875 W. 10th Street

As an Assistant Manager at RPM Pizza, your primary responsibilities include running shifts effectively, managing store operations, assisting the General Manager, and leading your team to achieve operational goals. You'll ensure that customer service is top-notch, maintain store cleanliness, and implement marketing strategies, while also being a great role model for your fellow team members.

To become an Assistant Manager at RPM Pizza, you need to be at least 18 years old and pass the RPM Freshman class. Strong verbal communication skills, a positive attitude, and the ability to meet food safety certifications are also essential. Plus, you'll need to be able to stand, walk, and lift occasionally during your shifts.

Working as an Assistant Manager at RPM Pizza allows you to hone essential skills such as leadership, problem-solving, organizational skills, and inventory management. Plus, you'll experience team building and get practical management experience which is useful in any career path you decide to pursue.

RPM Pizza provides comprehensive training for its Assistant Managers, including courses at Pizza College. This training covers essential aspects of the business, from customer service to operational procedures, helping you stay up to date with the latest industry practices and technology used in the pizza business.

As an Assistant Manager at RPM Pizza, you can expect to consistently work over 40 hours a week. While hours can vary depending on store needs, you’ll have a dynamic, fast-paced schedule that keeps things exciting day in and day out.

To manage a team effectively as an Assistant Manager, I would adopt a hands-on approach that includes clear communication, regular feedback, and setting common goals. Empowering team members by recognizing their strengths can create a motivated atmosphere.

During a busy shift at RPM Pizza, I prioritize tasks based on urgency and customer needs. By assessing the flow of orders and immediate operational challenges, I can delegate tasks to team members accordingly, ensuring efficient service and customer satisfaction.

If a customer was unhappy with their order, I would first listen to their concerns empathetically and assure them that their satisfaction is a priority. After acknowledging the issue, I would offer a solution, such as a replacement or a refund, to resolve the situation positively.

In my previous roles, I have effectively managed inventory by keeping detailed records of stock levels, conducting regular audits, and ensuring proper storage practices to minimize waste. I understand the importance of maintaining inventory to meet customer demands while optimizing costs.

To maintain a positive work environment, I believe in fostering open communication, celebrating team achievements, and encouraging a culture where everyone feels valued. Regular team-building activities and addressing concerns promptly also contribute to a harmonious atmosphere.

I have experience conducting training sessions that focus on the core values and operational standards expected at RPM Pizza. My approach involves hands-on training techniques and interactive methods to enhance learning and ensure that each team member is confident in their roles.

To handle conflict among team members, I would facilitate an open discussion where all parties can express their viewpoints. By promoting respect and encouraging collaborative problem-solving, we can resolve conflicts and strengthen team dynamics.

To ensure customer satisfaction, I would focus on providing quality food and service while actively seeking customer feedback. Regularly monitoring service standards and addressing any issues that arise swiftly is vital in maintaining a positive dining experience.

I adapt to new technologies by staying informed about advancements in the industry, attending training sessions, and being open to change. By embracing innovation, I can enhance operational efficiency and improve customer experience.

I want to work as an Assistant Manager at RPM Pizza because I admire the company’s commitment to team development and community involvement. I’m passionate about fostering a supportive team culture while delivering exceptional customer service, which aligns perfectly with RPM Pizza's values.