Assistant Manager(05213) - 3737 Jefferson Hwy - job 2 of 2

As an Assistant Manager at RPM Pizza, your key responsibilities include overseeing daily store operations, ensuring high-quality customer service, training and coaching team members, managing staff schedules, and maintaining cleanliness and safety standards. You'll also assist in executing marketing strategies and upholding the brand image.

To qualify for the Assistant Manager position at RPM Pizza, candidates must be at least 18 years old, possess strong communication skills, and demonstrate a positive attitude. Food safety certification and the ability to handle physical tasks, like lifting up to 25 pounds, are also necessary.

The work environment for an Assistant Manager at RPM Pizza is dynamic and fast-paced. You will work closely with a dedicated team, ensuring a fun atmosphere for both staff and customers while managing the store efficiently during busy shifts.

RPM Pizza offers comprehensive training programs, including Pizza College, which covers essential operational skills and management techniques. This training helps Assistant Managers stay updated with the latest industry practices and prepare them for leadership roles.

Being an Assistant Manager at RPM Pizza comes with numerous benefits including competitive hourly wages, bonus opportunities, medical, dental, and vision insurance, 401(k) plans, and ongoing leadership development through our training programs.

Excellent customer service means creating a memorable experience for customers by meeting their needs promptly and effectively while maintaining a positive attitude. As an Assistant Manager, you should focus on training your team to provide consistent service that exceeds expectations.

Handling conflicts between team members requires a calm and constructive approach. Listen to both sides, mediate the discussion, and help find a resolution that is fair and maintains team unity. Emphasize the importance of collaboration and communicating effectively.

Certainly! I once led a team during a busy holiday season by encouraging open communication and delegating tasks based on each member's strengths. We not only achieved our sales targets but also celebrated our accomplishments together, fostering a great team spirit.

Ensuring safety and cleanliness involves following health protocols, conducting regular checks, and training staff on proper hygiene practices. I would implement a scheduled cleaning routine and promote a culture of accountability among team members regarding store standards.

Prioritizing tasks during busy shifts involves assessing immediate needs like customer orders and team performance. I tend to create a simple task list that addresses the most urgent responsibilities first while keeping an eye on team morale and customer satisfaction.

My experience in fast-paced environments, strong leadership qualities, and a passion for pizza culture make me a great fit for the Assistant Manager position at RPM Pizza. I believe in fostering growth among my team and delivering delightful experiences for our customers.

I would ensure my team meets RPM service goals by setting clear expectations, providing ongoing training, and encouraging open feedback. It's important to recognize achievements and adapt strategies when needed to encourage consistent performance.

To boost team morale, I would implement a recognition program highlighting individual and team accomplishments, organize team-building activities, and ensure that open communication is encouraged. Creating an enjoyable work environment is key to maintaining high morale.

I stay current with industry trends and training by actively engaging in educational programs like Pizza College, reading industry publications, and attending workshops. Networking with other leaders in the industry also provides valuable insights and best practices.

The most important quality in an Assistant Manager is strong leadership skills. This includes the ability to inspire, motivate, and guide your team. Additionally, being adaptable and approachable create a positive atmosphere that enhances team performance.