Assistant Manager(05250) - 990 W Lee Dr

The Assistant Manager at RPM Pizza is responsible for running shifts effectively, managing store operations, coaching team members, and ensuring customer satisfaction. You will help achieve store goals by leading, training the team, managing inventory, and staying compliant with all safety and brand standards.

To qualify for the Assistant Manager role at RPM Pizza, candidates must be at least 18 years old, have strong communication skills, and be outgoing with a positive attitude. Food Safety Certification is mandatory, and candidates should be physically capable of fulfilling the job's demands, including lifting and using equipment.

RPM Pizza is committed to supporting career development for Assistant Managers through comprehensive training programs, including Pizza College courses. This allows aspiring leaders to enhance their skills, learn about team building, and acquire problem-solving skills that will be beneficial for any future roles.

The work environment at RPM Pizza is dynamic, fun, and team-oriented. As an Assistant Manager, you'll lead a team in a fast-paced setting while maintaining high standards of customer service and store cleanliness. Your role will involve creating a positive atmosphere for both customers and team members alike.

Becoming an Assistant Manager at RPM Pizza comes with various benefits, including competitive hourly pay, bonus opportunities, career development through training programs, and access to health benefits like medical, dental, and vision after enrolling in the company medical plan. You can also enjoy a healthy work-life balance with the opportunity to give back to the community.

In handling conflict, it's essential to listen to both parties calmly and allow them to express their viewpoints. After understanding the root of the issue, I would facilitate a constructive discussion to help them reach a resolution. It's crucial to maintain a respectful environment while reinforcing team cohesion and collaboration.

To ensure excellent customer service, I would focus on training my team to prioritize customer satisfaction, leading by example, and encouraging open communication among team members. Creating an inviting atmosphere and promptly addressing customer complaints are strategies that would foster a positive customer experience.

My experience in fast-paced environments has taught me the importance of organization and multitasking. I would establish clear roles and responsibilities for each team member and utilize effective communication techniques to align our goals, ensuring we work efficiently and support one another through busy shifts.

If I noticed a team member not following safety procedures, I would address the issue immediately by having a private discussion. I would reinforce the importance of safety and provide corrective guidance to ensure compliance. I believe in promoting a culture of safety that encourages team members to speak up and support one another.

I would approach staff training and development by conducting regular training sessions that align with our company expectations and values. I would also offer personalized coaching to help team members grow in specific areas and empower them to take on leadership roles within the team.

An effective shift leader must be approachable, communicative, and adaptable. They should lead by example, inspire their team to provide exceptional service, and possess strong problem-solving skills to handle any challenges that arise during busy shifts collaboratively.

Dealing with an unhappy customer requires patience and empathy. I would actively listen to their concerns, express understanding, and find a solution that meets their needs effectively. Ensuring the customer feels valued and heard is key to turning a negative experience into a positive one.

I would track store performance using various metrics, such as sales figures, customer feedback, and team efficiency. Regularly reviewing these metrics allows me to identify areas needing improvement and apply effective strategies, such as targeted training and motivating the team to achieve higher goals.

Team collaboration is vital for an Assistant Manager as it fosters a supportive workspace where everyone feels motivated to contribute. Successful restaurants rely on seamless teamwork to provide excellent services and ensure that operations run smoothly, especially during busy hours.

During a busy shift, I prioritize tasks by evaluating urgent needs first, such as customer orders and team support. I would create a quick checklist and delegate responsibilities to my team based on their strengths to ensure we effectively manage our time and resources.