Assistant Manager(05926) - 107 Live Oak Dr - job 1 of 4

As an Assistant Manager at Domino's, your primary responsibilities include managing the store operations during shifts, ensuring excellent customer service, training and coaching team members, and maintaining a clean and organized work environment. You’ll also help achieve store goals and uphold the brand image.

To be an Assistant Manager at Domino's, you should be at least 18 years old, possess strong communication skills, and have a positive and outgoing attitude. Previous experience in a food service role can be beneficial. Additionally, you must be food safety certified per your area’s requirements.

The training process for the Assistant Manager role at Domino's involves completing Pizza College courses along with any additional required training programs. This comprehensive training ensures you are well-prepared to lead your team effectively and manage store operations smoothly.

As an Assistant Manager at Domino's, you have the opportunity to further develop your leadership skills and career path through RPM Pizza College. With dedicated performance and success, you can move up within the company, exploring various roles that match your skills and aspirations.

The benefits for the Assistant Manager position at Domino's include competitive pay along with bonus opportunities. You also have access to medical, dental, vision, and life insurance if you enroll in the company’s medical plan, as well as a 401K program to help secure your future.

To manage a busy shift effectively, prioritize tasks and delegate responsibilities among team members. Maintain open communication and ensure everyone knows their roles. It’s also essential to stay calm, keep customers engaged, and be proactive in resolving any issues.

Handling conflict requires a combination of active listening and mediation skills. First, I would listen to both parties' perspectives. Then, I would facilitate a discussion to find common ground and ensure they understand the importance of teamwork and collaboration.

I improved team productivity by analyzing our workflow and identifying bottlenecks. Implementing a new scheduling system helped balance peak hours, allowing for better service and a less stressful environment for the team while enhancing customer experiences.

My approach to training new team members involves providing hands-on demonstrations and breaking down each process into manageable steps. I believe in pairing new employees with experienced team members for mentorship and ensuring ample time for questions and practice.

Motivating the team on a slow day can be fun! I would initiate team-building activities, encourage creativity in roles, or introduce friendly competitions. I find that keeping a positive atmosphere can uplift spirits and improve focus.

My customer service principles focus on empathy, active listening, and prompt resolution. I believe every interaction is an opportunity to create a positive experience, ensuring each customer feels valued and heard.

To ensure compliance, I regularly review and reinforce training on safety and hygiene protocols with my team. Conducting daily checklists and audits also helps maintain awareness and accountability in our practices.

I use a combination of qualitative feedback and quantitative metrics to assess team performance. Regular one-on-one check-ins allow me to discuss progress and challenges while also tracking key performance indicators to measure overall success.

Prioritizing tasks involves evaluating urgency and impact. I create a daily plan, categorizing tasks that need immediate attention versus those that can wait. Open communication with the team ensures everyone understands priorities and deadlines.

A good leader in a fast-paced environment is someone who remains adaptable, fosters teamwork, and maintains a positive attitude. Being approachable and understanding the team's needs while setting clear goals fosters an environment where everyone can thrive.