Assistant Manager(09671) - 3301 Lincoln Way West

As an Assistant Manager at RPM Pizza, you will play a vital role in overseeing daily operations, which includes managing shifts, ensuring customer satisfaction, training team members, and maintaining the store's brand image. You’ll also manage labor scheduling and uphold safety standards, all while fostering a positive and fun environment for both your team and customers.

To apply for the Assistant Manager position at RPM Pizza, you must be at least 18 years old, possess strong communication skills, and have a positive attitude. Additionally, passing the RPM Freshman class and being food safety certified as required by the area are also necessary qualifications for this role.

At RPM Pizza, you’ll have ample opportunities to develop your leadership skills through our RPM Pizza College. This program emphasizes team building and problem-solving skills that are crucial for managing a fast-paced environment effectively, preparing you for advancement within the company.

As an Assistant Manager at RPM Pizza, you can expect to consistently work 40 plus hours per week. The nature of the business may require you to work evenings, weekends, and holidays, but the environment is bustling and can be a lot of fun during those busy times!

RPM Pizza offers a comprehensive benefits package for its Assistant Managers, which includes medical, dental, vision, and life insurance if enrolled in the company medical plan, as well as a 401(k) plan. Additionally, you will gain valuable experience and skills that can be applied throughout your career.

When answering this question, highlight your passion for food service and customer satisfaction. Discuss how the company's reputation for excellence and its community involvement resonate with your personal values, making you eager to contribute.

Demonstrate your problem-solving skills by explaining that you would listen to the customer's concerns, empathize with their situation, and work collaboratively to find a satisfactory solution. Stress the importance of maintaining a positive brand image during the interaction.

Share specific examples where you successfully led a team in a previous job, including any challenges you faced and how you motivated your team to reach goals. Emphasize your communication and coaching skills, which are vital for success at RPM Pizza.

Talk about your approach to training, which could include a combination of hands-on learning, direct guidance, and utilizing company training resources, like those from RPM Pizza College. Highlight the importance of instilling a strong work ethic and skills in your team.

Explain how you assess priorities based on customer demand and team capabilities. Discuss your multitasking skills and time management strategies that help you stay organized and ensure all tasks are handled efficiently.

Provide a specific example of an operational challenge you've faced. Describe the situation, the steps you took to resolve it, and the positive outcome. This shows your critical thinking and resilience in a high-pressure environment.

Share your strategies for fostering a positive atmosphere, such as promoting teamwork, celebrating accomplishments, and maintaining open communication. Emphasize that a supportive environment leads to higher productivity and job satisfaction.

Discuss your commitment to maintaining health and safety by staying updated on regulations and instilling this knowledge in your team. Highlight the importance of regular training and adherence to best practices in food safety and cleanliness.

Share your aspirations for growth within RPM Pizza and how the company’s values align with your goals. Talk about your eagerness to develop your skills further and contribute to the team's success, setting a foundation for future leadership roles.

Explain the metrics you would use to evaluate success, such as customer satisfaction scores, sales figures, and team performance. Stress that regular assessments and feedback are vital for continuous improvement at RPM Pizza.