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Customer Service Rep(01138) - 1025 Division Ave - job 2 of 2

Job Description

Here at Domino’s, we live to beat the rush and make it possible to make, bake and take pizzas during the hungry hours of the day and night. If you’re a friendly, energetic, and customer-focused individual who enjoys a fast-paced environment, we’d love to have you on our team! Whether it’s your hobby, main-gig, or supplemental job, we’re bound to have just the thing for you!

Requirements:

  • Must be 16 years of age or older

Our Ideal Candidate:

  • Shows up to every scheduled shift in full uniform & ready to work
  • Has the ability to work in a fast-paced environment
  • Demonstrates exceptional customer service, communication and teamwork skills
  • Prepares high-quality products to standard
  • Assists in oven tending and expediting orders out the door to ensure our customers receive the very best experience
  • Assists us in maintaining a clean and sanitary workplace
  • Follows all relevant food health and safety requirements
  • Loves to have FUN!!!

What We Offer:

  • A FUN work environment with a GREAT company culture
  • Daily access to your earned wages BEFORE payday
  • Employee discounts
  • Flexible schedules
  • Ongoing career and leadership development
  • Advancement opportunities
  • Health, Dental and Vision Insurance
    • Additional policies available

Additional Information

All your information will be kept confidential to EEO guidelines.

Domino's Glassdoor Company Review
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CEO of Domino's
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Russell Weiner
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Average salary estimate

$32500 / YEARLY (est.)
min
max
$30000K
$35000K

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What You Should Know About Customer Service Rep(01138) - 1025 Division Ave, Domino's

At Domino's, we thrive on serving our customers, and that's where the role of a Customer Service Representative comes in! Located at 1025 Division Avenue South in Grand Rapids, MI, you'll join a vibrant team dedicated to making every pizza experience memorable. If you're someone who is friendly, energetic, and loves interacting with people, this could be your perfect gig! Your day-to-day tasks would involve engaging with customers, taking orders, and ensuring that their food is delivered hot and fresh. We value exceptional communication and teamwork, so you'll have the chance to collaborate with your colleagues in a fast-paced environment. On top of that, you’ll be preparing top-notch pizzas, maintaining a sanitary workspace, and adhering to food safety protocols. If you're 16 years or older and ready to work flexible hours, we want you to be part of our FUN culture where hard work meets excitement. Plus, you'll enjoy perks like daily access to your earned wages, employee discounts, and opportunities for career advancement. If you're looking for a job that feels more like a gathering with friends and rewards your efforts, come join us at Domino’s as a Customer Service Representative and help us deliver that pizza perfection!

Frequently Asked Questions (FAQs) for Customer Service Rep(01138) - 1025 Division Ave Role at Domino's
What responsibilities does a Customer Service Rep at Domino's handle?

As a Customer Service Rep at Domino's located at 1025 Division Avenue South, your primary responsibilities include taking customer orders, preparing high-quality pizza and ensuring customer satisfaction. You'll also be assisting in cleaning and maintaining a safe work area while adhering to food safety guidelines. Your role is vital in creating a memorable experience for every customer!

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What qualifications are required to work as a Customer Service Rep at Domino's?

To be eligible for the Customer Service Rep position at Domino's, you must be at least 16 years old. Ideal candidates are expected to show up in full uniform ready to tackle their shifts, demonstrate strong customer service skills, and thrive in a fast-paced work environment. If you’re a fan of teamwork and enjoy engaging with people, you’ll fit right in.

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What is the work environment like for a Customer Service Rep at Domino's?

The work environment at Domino's is dynamic, fun, and full of energetic interactions. As a Customer Service Rep at the Grand Rapids location, you'll work alongside a team that values fun, collaboration, and hard work. The culture here encourages personal growth and provides ongoing leadership development opportunities, making it a great place to work.

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Are there any benefits for Customer Service Reps at Domino's?

Yes! A Customer Service Rep at Domino's enjoys numerous benefits, including flexible schedules, daily access to earned wages before payday, employee discounts, and a fun work atmosphere. Additionally, there are opportunities for career advancement, as well as health, dental, and vision insurance options for qualifying employees.

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What skills does Domino's look for in a Customer Service Rep?

At Domino's, we look for individuals who have exceptional customer service skills, strong communication abilities, and a team-oriented mindset. Being able to work efficiently in a fast-paced environment is also crucial. If you bring a positive attitude and love working with others, you're likely to be successful in this role!

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Common Interview Questions for Customer Service Rep(01138) - 1025 Division Ave
How do you handle difficult customers as a Customer Service Rep?

When dealing with difficult customers, it's important to remain calm and listen to their concerns. Acknowledge their feelings, apologize for any misunderstanding, and offer solutions to resolve their issues. Demonstrating empathy and providing exceptional service can turn a negative experience into a positive one.

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What steps would you take to ensure food safety and quality?

To ensure food safety and quality, I would strictly follow safety protocols, maintain clean work areas, and double-check the freshness of ingredients. Additionally, I would ensure that the ovens and food handling equipment are adequately sanitized according to health regulations.

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Can you describe a time when you provided excellent customer service?

Certainly! I once encountered a customer who received the wrong order. I promptly apologized and ensured they received their correct order swiftly, along with a discount on their next purchase. This proactive approach turned their frustration into appreciation, highlighting the importance of great service.

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What do you enjoy most about working in customer service?

What I enjoy most about working in customer service is the opportunity to interact with diverse individuals and the satisfaction that comes from meeting their needs. Building rapport with regular customers and being a part of their dining experience is incredibly rewarding.

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How do you prioritize tasks during busy shifts at Domino's?

During busy shifts, I prioritize tasks by assessing immediate customer needs, such as taking orders and delivering food as quickly as possible. I monitor workload among team members to ensure that we work efficiently together, thereby maximizing customer satisfaction during peak periods.

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Why do you want to work for Domino's as a Customer Service Rep?

I want to work for Domino's because of its fantastic reputation for quality service and fun work culture. I appreciate the company's commitment to employee development and would love to contribute my skills to help create memorable experiences for customers.

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How would you assist in maintaining a clean workplace?

Maintaining a clean workplace is vital, especially in food service. I would consistently wipe down surfaces, properly dispose of waste, and ensure that all food prep areas are sanitized after use. Regularly checking the cleanliness of shared areas also helps keep our work environment safe and orderly.

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What strategies do you use to stay organized during peak hours?

During peak hours, I keep a detailed checklist of tasks and prioritize communication with my teammates. Using clear signals and verbal confirmations helps keep everyone on the same page and allows us to efficiently manage order flow.

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Describe a time when you worked successfully as part of a team.

In a previous role, our team was tasked with completing a large order for a local event. By dividing responsibilities and maintaining open lines of communication, we collaborated effectively and delivered the order on time. This experience taught me the importance of teamwork.

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What motivates you to perform well in your job?

I’m motivated by the satisfaction of helping others and the thrill of a fast-paced work environment. Encouraging positive feedback from customers and knowing that my contributions matter fuel my desire to perform well and support my team.

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Empathetic
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At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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Part-time, on-site
DATE POSTED
February 19, 2025

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