Customer Service Rep(03348) - 835 Clarkson Ave

As a Customer Service Rep at 835 Clarkson Ave, you will handle various responsibilities that include operating equipment, stocking and preparing products, processing customer orders, and maintaining inventory. You'll be the face of our store, ensuring customers receive excellent service both over the phone and in person. Moreover, you'll need to manage cash transactions accurately and help keep our environment clean and organized.

To apply for the Customer Service Rep position at 835 Clarkson Ave, you should have strong verbal and written communication skills, the ability to quickly add and subtract, and proficiency in using a computer keyboard or touch screen. Experience in a customer service role is a plus, but a friendly attitude and a willingness to learn can also help you succeed in this job.

Essential skills for a Customer Service Rep at 835 Clarkson Ave include excellent communication skills, customer service orientation, quick mathematical abilities for handling transactions, and strong coordination when working with equipment. You'll also need to adapt to various working environments, including hot and cold conditions, as you execute your tasks throughout the day.

Working conditions for a Customer Service Rep at 835 Clarkson Ave can vary widely. You’ll spend time in cooler temperatures while stocking ingredients and working in a kitchen that may become quite warm. You’ll encounter varying weather conditions while performing outdoor tasks like trash removal. You’ll need to handle hot surfaces, sharp tools, and work in close quarters, which makes adaptability and attention to safety quite important.

The Customer Service Rep role at 835 Clarkson Ave is crucial in creating a positive customer experience. Your friendly demeanor, effective communication, and prompt service will ensure customers leave satisfied. This position allows you to build relationships with customers, helping them feel valued and encouraging them to return, which ultimately contributes to the store's long-term success.

When answering this question, focus on specific examples where you successfully resolved customer issues. Highlight any past roles where you provided excellent service, especially in environments that required handling multiple tasks.

It’s important to stay calm and empathetic when dealing with difficult customers. Describe a specific instance where you successfully resolved a conflict by listening actively and providing solutions to the customer's concerns.

Talk about your methods for double-checking orders and maintaining communication with both customers and teammates. Explain how you use order management systems or checklists to minimize errors.

Discuss how you assess immediate customer needs while also keeping an eye on essential tasks like inventory management and preparation to ensure a balance between quality service and efficient work.

Provide a storytelling approach to this response, focusing on the situation, your actions, and the positive impact on the customer. It shows your commitment to customer service.

Be honest about your challenges but also present them as opportunities for growth. Discuss how you work to overcome those challenges for better performance.

You can mention skills like effective communication, problem-solving, multitasking, and the ability to work under pressure while also being adaptable and positive.

Describe an ideal customer service scenario where you anticipate needs, provide clear communication, and resolve any issues quickly, leading to a satisfied customer.

Share strategies such as staying organized, maintaining a positive attitude, and supporting team members can help in managing stress effectively. Highlight any personal techniques you use.

Express your passion for customer service and how the company’s values align with your own. Mention any specific aspects of the store or team that excite you about the opportunity.