Customer Service Rep(03517) - 13857 Queens Blvd - job 2 of 2
Company Description
Customer Service
Our Customer Service Representatives (CSRs) are the first contact with our customers - so we value their commitment to exceptional customer service, enthusiastic attitude and the ability to assist our customers through the ordering process.
Get Paid to Talk!
In addition to providing exceptional customer service to our customers through order taking, our CSRs gain valuable experience through assisting with in-store duties and learning the pizza delivery business. Our CSR's will Earn an hourly base pay of $16.00!
Great Hours!
Our CSRs work mostly on the weekends and in the evenings. It is a great after school job, second job, summer job or part-time job for anyone who is looking to work part-time hours. Schedules are flexible so we will always try to work with you.
Opportunities!
In our CSR position, you will have an excellent opportunity to learn the in-store side of the business and eventually move into management. Domino's Pizza is committed to promoting from within - most of our General Managers started as drivers and many started as CSRs. It is a stepping stone to advancement into our Management Development Program.
To apply for a Customer Service position at Domino's Pizza, you must be at least 18 years of age and have excellent communication skills. Some computer experience is helpful. In addition, we are looking for applicants to work in a fast-paced team environment
Job Description
PHYSICAL REQUIREMENTS, including, but not limited to the following:
Standing
Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 48".
Walking
For short distances for short durations
Delivery personnel must travel between the store and delivery vehicle and from the delivery vehicle to the customer's location.
Sitting
Paperwork is normally completed in an office at a desk or table
Lifting
Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.
Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.
Cases are usually lifted from floor and stacked onto shelves up to 72" high.
Carrying
Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.
Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.
Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.
During delivery, carry pizzas and beverages while performing "walking" and "climbing" duties.
Pushing
To move trays which are placed on dollies.
A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push.
Trays may also be pulled.
Climbing
Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.
Stooping/Bending
Forward bending at the waist is necessary at the pizza assembly station.
Toe room is present, but workers are unable to flex their knees while standing at this station.
Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.
Forward bending is also present at the front counter and when stocking ingredients.
Crouching/Squatting
Performed occasionally to stock shelves and to clean low areas.
Reaching
Reaching is performed continuously; up, down and forward.
Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.
Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.
Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.
Machines, Tools, Equipment, Work Aids
Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.
Qualifications
- Valid U.S employment authorization that allows you to work in the United States of America.
- Friendly
- Works well with others.
- Works well under stress of high paced environment.
- Ability to multitask.
- Able to respond to customer concerns.
- Must be able to follow Team Sharma Domino’s Policies.
- Must be able to work together as a team.
- Must understand all store calls must be answered after the first ring
Additional Information
All your information will be kept confidential according to EEO guidelines.
Average salary estimate
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Join us at Domino's Pizza as a Customer Service Rep at our dynamic location on 13857 Queens Blvd, Jamaica, NY! We take great pride in our Customer Service Representatives (CSRs) who are often the first point of contact for our valued customers. You'll thrive in a bustling environment where your exceptional service and enthusiastic attitude make a difference. In this role, not only will you be taking orders, but you'll also gain insight into the pizza delivery business and assist with in-store operations. Picture this: a chance to earn an hourly wage of $16.00 while working flexible hours that cater to your life, whether it's after school, during summers, or as a second job! Weekends and evenings are where it's at! But there's more than just pay – there's potential for growth. Many of our current General Managers started as CSRs and advanced through the ranks! We’re looking for individuals who are at least 18 years old and have great communication skills. A bit of computer experience will also serve you well here. If you enjoy working in a fast-paced team atmosphere and want to build your career, this is your stepping stone. Ensuring customer satisfaction while performing physical tasks such as lifting and reaching will be part of your daily adventure. So, if you're ready to get paid to talk while making lasting connections within your community, come join our team at Domino's Pizza!
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At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.
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