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Job details

Customer Service Rep(04572) - 7618 Bergenline Ave.

Job Description

Operate all equipment.

Stock ingredients from delivery area to storage, work area, walk-in cooler

Prepare product.

Receive and process telephone orders.

Take inventory and complete associated paperwork.

Clean equipment and facility approximately daily.

Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). Must be able to make correct monetary change. Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touch screen. Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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Average salary estimate

$32500 / YEARLY (est.)
min
max
$30000K
$35000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Customer Service Rep(04572) - 7618 Bergenline Ave., Domino's

At our North Bergen, New Jersey location, we're looking for a dynamic Customer Service Rep to join our team! In this role, you'll be the friendly voice on the phone, helping customers navigate their orders while ensuring they receive top-notch service. Your day will involve operating various equipment, stocking ingredients from delivery areas to storage, and preparing products with care. You're not just here to take orders; you'll also process telephone requests, handle inventory, and complete the necessary paperwork to keep things running smoothly. Cleaning the equipment and keeping the facility spotless will be part of your daily routine, as having a clean workspace is vital to our operation. You'll need to be quick with numbers, as you'll be making change and entering orders using a computer or touch screen. Communication is key in this role, so whether you're talking with customers on the phone or working closely with your teammates, your verbal and written skills will shine. If you're someone who enjoys a fast-paced environment and is eager to help others, this is a fantastic opportunity to grow with us at our North Bergen location.

Frequently Asked Questions (FAQs) for Customer Service Rep(04572) - 7618 Bergenline Ave. Role at Domino's
What are the responsibilities of a Customer Service Rep at the North Bergen location?

As a Customer Service Rep at our North Bergen location, responsibilities include operating equipment, stocking ingredients, preparing products, and processing telephone orders. You will also take inventory, clean equipment, and communicate effectively with customers and coworkers.

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What skills are required to be a successful Customer Service Rep at this North Bergen company?

To succeed as a Customer Service Rep at our North Bergen location, candidates should have strong verbal, writing, and phone communication skills. Additionally, the ability to perform basic arithmetic quickly, operate a computer, and make precise movements are essential for this role.

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How do I apply for the Customer Service Rep position in North Bergen?

To apply for the Customer Service Rep position at our North Bergen location, submit your resume and cover letter via our online application process. Be sure to highlight your customer service experience and relevant skills to stand out.

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What is the work environment like for a Customer Service Rep in North Bergen?

The work environment for a Customer Service Rep in North Bergen is fast-paced and collaborative. You'll be part of a team that values communication, efficiency, and a commitment to excellent customer service.

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Is training provided for new Customer Service Reps at the North Bergen location?

Yes, we provide comprehensive training for new Customer Service Reps at our North Bergen location. You'll learn everything you need to know about taking orders, processing payments, and providing excellent service to our customers.

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Common Interview Questions for Customer Service Rep(04572) - 7618 Bergenline Ave.
Can you describe your experience with customer service?

When answering, highlight specific examples where you went above and beyond for customers, showing your commitment and problem-solving skills. Mention any relevant positions and how you handled challenges or difficult customer interactions.

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How do you handle stressful situations in a customer service role?

Discuss specific strategies you use to remain calm and focused under pressure, such as prioritizing tasks and maintaining a positive attitude. Providing an example of a stressful situation you navigated successfully can help illustrate your point.

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What steps do you take to ensure accurate order processing?

Explain your attention to detail and the methods you use to double-check orders before finalizing them. Reference any previous experience where accuracy was crucial and how you managed this responsibility effectively.

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How would you approach a customer who is unhappy with their order?

Describe a calm and empathetic approach, such as actively listening to the customer and acknowledging their concerns. Provide an example of how you resolved a similar situation in the past.

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What software or tools have you used in previous customer service roles?

List any customer service or order processing software you've used. Discuss your level of comfort with technology and your ability to quickly learn new systems, which is crucial for a Customer Service Rep.

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Why do you want to work as a Customer Service Rep for our North Bergen location?

Highlight your interest in the company’s values, culture, and the specific responsibilities of the Customer Service Rep role. Sharing your passion for helping others and excitement about contributing to the team can strengthen your answer.

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Can you give an example of a time when you exceeded a customer's expectations?

Share a specific instance where you provided exceptional service or care, focusing on the actions you took and the positive outcome for the customer. This demonstrates your capability and commitment to the role.

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How do you stay organized in a busy environment?

Discuss productivity strategies you use, such as prioritizing tasks, making checklists, or using digital tools. Providing a brief example of a busy situation where you managed your workload effectively will make your answer more relatable.

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What do you think is the most important skill for a Customer Service Rep?

Mention communication, problem-solving, or teamwork as key skills. Justify your answer by explaining how these skills directly impact customer satisfaction and overall success in the role.

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How flexible are you with scheduling, particularly evenings and weekends?

Be honest about your availability, and express a willingness to accommodate the company’s needs. Flexibility is often crucial in retail and service environments, so it's an essential aspect of your candidacy.

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March 30, 2025

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