Customer Service Rep(04596) - 430 Market St

As a Customer Service Rep at our Elmwood Park location, you will be tasked with delivering excellent customer service, which includes greeting customers with a smile, taking their orders accurately, and ensuring their dining experience is outstanding. Your ability to multitask during busy hours will also be essential, as you'll be handling different customer needs simultaneously while maintaining a positive vibe.

To become a Customer Service Rep at our franchise, prior restaurant experience is not required. However, we are looking for individuals who possess a cheerful demeanor, strong attention to detail, and excellent multitasking skills. Flexibility in your schedule is also important, as shifts can vary, especially during weekends.

Yes, absolutely! As a Customer Service Rep, you can work part-time, with the option to choose shifts that suit your availability. We cater to those wanting to work as few as two days a week or commit to six days, depending on your needs.

Indeed! We believe in nurturing our talents from within. If you start as a Customer Service Rep, demonstrate your skills and commitment, that could potentially lead to management opportunities down the line. We're excited to support your career growth!

You can expect a friendly and supportive work environment dedicated to employee growth and well-being. Our team is like a family, and we prioritize creating a culture where everyone feels valued and empowered to provide the best service to our customers.

Handling difficult customers requires a calm, patient approach. First, listen attentively to their concerns without interrupting, then empathize with their situation, and offer a solution. Show that you value their feedback and are committed to resolving issues quickly while maintaining a positive atmosphere.

Highlighting your cheerful demeanor would be key! Explain how you enjoy helping others and can handle multiple tasks efficiently. You might also refer to specific experiences where your positivity impacted customer satisfaction, demonstrating your fit for the role.

Think of a situation where you provided exceptional service to a customer, such as resolving an issue or accommodating a special request. Share how you saw the situation through and the positive outcome that followed to illustrate your dedication to customer satisfaction.

Effective time management relies on prioritizing tasks and staying organized. You could discuss how you make a list of duties, remain flexible to shift priorities if necessary, and ensure that all customer needs are met promptly, demonstrating both multitasking and efficiency.

To foster a positive team culture, share your belief in open communication and collaboration. Mention how you support your teammates, celebrate their successes, and maintain a positive attitude even during challenging times. This approach helps everyone thrive!

Maintaining motivation during long shifts can be achieved by setting personal goals, such as striving to provide excellent service to x number of customers. You might also talk about how rewarding interactions with satisfied customers can energize you throughout your shift.

Teamwork maximizes efficiency and enhances the customer experience. Emphasize how collaborating with your colleagues, sharing tips, and assisting each other during peak hours contribute to a smooth operation, which ultimately leads to better service.

Providing feedback to a supervisor is essential for improvement. Discuss how you believe in constructive feedback to enhance service quality. Explain how you approach it thoughtfully and respectfully, focusing on solutions rather than just pointing out issues.

To ensure accuracy in processing orders, emphasize the importance of double-checking before finalizing them and asking clarifying questions when necessary. Mention that staying focused and taking the time to confirm details helps prevent mistakes.

Conflict resolution with coworkers should be approached with empathy and open communication. Discuss how you believe in addressing issues directly and respectfully, seeking common ground and understanding while fostering a supportive work environment.