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Customer Service Rep(04739) - 840 W. Main St

Job Description

ABOUT THE JOB

You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.

We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you.

ADVANCEMENT

Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.

DIVERSITY

Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.

SUMMARY STATEMENT

We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!

JOB REQUIREMENTS

You must be 16 years of age or older.

General Job Duties For All Store Team Members

· Operate all equipment.

· Stock ingredients from delivery area to storage, work area, walk-in cooler.

· Prepare product.

· Receive and process telephone orders.

· Take inventory and complete associated paperwork.

· Clean equipment and facility approximately daily.

Training

Orientation and training provided on the job.

Communication Skills

· Ability to comprehend and give correct written instructions.

· Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.

Essential Functions/Skills

· Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).

· Must be able to make correct monetary change.

· Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.

· Ability to enter orders using a computer keyboard or touch screen.

Work Conditions

EXPOSURE TO

· Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.

· In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.

· Sudden changes in temperature in work area and while outside.

· Fumes from food odors.

· Exposure to cornmeal dust.

· Cramped quarters including walk-in cooler.

· Hot surfaces/tools from oven up to 500 degrees or higher.

· Sharp edges and moving mechanical parts.

SENSING

· Talking and hearing on telephone. Near and mid-range vision for most in-store tasks.

· Depth perception.

· Ability to differentiate between hot and cold surfaces.

TEMPERAMENTS

The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.

Additional Information

PHYSICAL REQUIREMENTS, including, but not limited to the following:

Standing

Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 4".

Walking

For short distances for short durations

Sitting

Paperwork is normally completed in an office at a desk or table

Lifting

· Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.

· Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.

· Cases are usually lifted from floor and stacked onto shelves up to 72" high.

Carrying

· Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.

· Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.

· Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.

Pushing

· To move trays which are placed on dollies.

· A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push.

· Trays may also be pulled.

Climbing

Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.

Stooping/Bending

· Forward bending at the waist is necessary at the pizza assembly station.

· Toe room is present, but workers are unable to flex their knees while standing at this station.

· Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.

· Forward bending is also present at the front counter and when stocking ingredients.

Crouching/Squatting

Performed occasionally to stock shelves and to clean low areas.

Reaching

· Reaching is performed continuously; up, down and forward.

· Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.

· Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.

· Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.

Hand Tasks

· Eye-hand coordination is essential. Use of hands is continuous during the day.

· Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists.

· Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter.

· Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes.

· Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.

Machines, Tools, Equipment, Work Aids

Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.

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CEO of Domino's
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Average salary estimate

$30000 / YEARLY (est.)
min
max
$25000K
$35000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Customer Service Rep(04739) - 840 W. Main St, Domino's

Are you ready to jump into an exciting career as a Customer Service Rep at Domino's Pizza in New Holland, PA? Here at Domino's, we believe that every slice of pizza is made better by exceptional service, and that starts with our amazing team members. Whether you’re looking for a part-time gig to fit around your busy schedule, or you're hoping to dive into a full-time role, we have flexible hours that cater to your needs. The best part? Not only will you be taking phone orders and preparing pizzas, but there are endless opportunities to advance your career! Many of our team members have started from the ground up and now thrive as franchise owners or managers. We pride ourselves on creating a diverse and supportive environment where every individual can shine and showcase their unique talents. Your role will involve operating equipment, stocking ingredients, taking inventory, and ensuring our workspace is clean and inviting for both teammates and customers. If you’re great with people, have a positive attitude, and possess the ability to think quickly on your feet, you would be a fantastic fit for our team. Bring your passion for service and enthusiasm to Domino's Pizza, where we take pride in our people and products. Join us, and let’s make every pizza a great experience together!

Frequently Asked Questions (FAQs) for Customer Service Rep(04739) - 840 W. Main St Role at Domino's
What are the responsibilities of a Customer Service Rep at Domino's Pizza in New Holland, PA?

As a Customer Service Rep at Domino's Pizza in New Holland, PA, your primary responsibilities include taking and processing customer orders, preparing food, operating kitchen equipment, and maintaining a clean work environment. You'll interact with customers both over the phone and in-person, ensuring their experience is nothing short of excellent. Additionally, you will need to stock ingredients and perform inventory checks to help keep our operations running smoothly.

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What skills are required for the Customer Service Rep position at Domino's Pizza?

To excel as a Customer Service Rep at Domino's Pizza, strong communication skills are essential, as you will be interacting with customers and teammates daily. You should have a knack for multitasking, the ability to handle cash transactions accurately, and a friendly demeanor. Basic math skills are necessary for making change, and having the physical ability to stand for long periods, as well as navigate a busy store environment, will be crucial in this role.

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Is there room for growth as a Customer Service Rep at Domino's Pizza in New Holland, PA?

Absolutely! Working as a Customer Service Rep at Domino's Pizza in New Holland, PA, offers plenty of growth opportunities. Many representatives start in this position and progress to management roles. With the right attitude and dedication, you can become a manager, general manager, or even a franchise owner! Domino's supports career advancement and provides training that can help you achieve your goals.

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What kind of work environment can I expect as a Customer Service Rep at Domino's Pizza?

As a Customer Service Rep at Domino's Pizza in New Holland, PA, you can expect a fast-paced, engaging work environment that values teamwork and collaboration. You'll be part of a diverse team committed to creating a positive dining experience for our customers. Though it can be busy during peak hours, the camaraderie among staff makes the job enjoyable and rewarding.

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Do I need experience to apply for the Customer Service Rep role at Domino's Pizza?

No prior experience is necessary to apply for the Customer Service Rep position at Domino's Pizza in New Holland, PA! We provide comprehensive on-the-job training to get you ready for your role. If you're enthusiastic, willing to learn, and have a great attitude, that's all you need to start your journey with us!

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Common Interview Questions for Customer Service Rep(04739) - 840 W. Main St
What attracted you to the Customer Service Rep position at Domino's Pizza?

When answering this question, highlight your passion for customer service and food. Discuss how you appreciate the fast-paced environment and the fun aspects of working with a team to create great experiences for customers. Mention your enthusiasm for the brand and teamwork.

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Can you provide an example of how you handled a difficult customer situation?

Prepare a specific example that showcases your problem-solving skills and patience. Explain the situation, your actions to resolve it, and the positive outcome. Emphasizing your focus on keeping the customer satisfied can enhance your response.

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How do you prioritize tasks during a busy shift at Domino's Pizza?

To answer effectively, describe your ability to assess immediate customer needs, such as taking orders first, followed by food preparation. Mention the importance of communication with team members to ensure smooth operations during busy times.

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What do you think is essential in delivering great customer service?

Point out the importance of listening to customers, addressing their needs promptly and efficiently, and maintaining a positive attitude. Emphasize how a friendly approach can enhance the customer’s experience and encourage repeat business.

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How do you handle working under pressure during peak hours?

Share your strategies for staying calm during busy periods. This could involve talking about time management skills, teamwork, or having a methodical approach that helps you focus and efficiently complete tasks.

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How would you describe the role of a Customer Service Rep at Domino's Pizza?

Focus on key aspects such as taking orders, ensuring customer satisfaction, preparing food, and maintaining the cleanliness of the work area. Highlight the importance of teamwork in successfully meeting customer needs.

Join Rise to see the full answer
What steps would you take if you made a mistake on an order?

Discuss the importance of owning up to mistakes, apologizing to the customer, and quickly correcting the error. Highlight your commitment to customer satisfaction and how you would ensure the issue is resolved promptly.

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What motivates you to work in a customer service role?

Express your passion for helping and interacting with people. Mention the joy of receiving positive feedback and the satisfaction of contributing to a seamless dining experience.

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What are your career aspirations while working at Domino's Pizza?

Consider discussing your desire to grow within the company, take on more responsibilities, and potentially advance to management roles. This shows you are ambitious and value the company’s development opportunities.

Join Rise to see the full answer
How would your previous experiences contribute to your success as a Customer Service Rep at Domino's Pizza?

Reflect on any relevant experiences, even if not directly related to food service, that demonstrate your work ethic, communication skills, or ability to handle challenging situations. Show how these skills make you a strong candidate.

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Inclusive & Diverse
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Mission Driven
Diversity of Opinions
Work/Life Harmony
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Fast-Paced
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Take Risks
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Dental Insurance
Life insurance
Health Savings Account (HSA)

At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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Part-time, on-site
DATE POSTED
April 21, 2025

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