Customer Service Rep(04842) - 107 W Ridge Pike - job 2 of 2

Customer Service Representatives at 107 W Ridge Pike are tasked with a range of responsibilities including operating equipment, stocking ingredients, preparing products, receiving telephone orders, and managing inventory. They also need to handle paperwork diligently and maintain a clean work environment daily.

To work as a Customer Service Rep at 107 W Ridge Pike, candidates should have basic arithmetic skills and be able to communicate effectively both verbally and in writing. Experience with computers for order processing is also essential. Strong motor coordination for precise movements will help in carrying out the job efficiently.

Customer Service Representatives at 107 W Ridge Pike take customer orders by phone or in person, utilizing their verbal communication skills to ensure clarity and accuracy. They process orders using computer systems, making sure everything is entered correctly and efficiently.

Yes, teamwork is crucial for a Customer Service Rep at 107 W Ridge Pike. Clear communication with co-workers helps create a seamless service experience for customers, ensuring that orders are fulfilled correctly and efficiently.

The working environment for Customer Service Reps at 107 W Ridge Pike is dynamic and collaborative, focused on providing outstanding customer service. Employees will enjoy a positive atmosphere with opportunities to engage with both customers and fellow team members.

It's important to outline relevant experiences, emphasizing specific roles where you've interacted with customers or handled orders. Mention how your skills led to improved customer satisfaction and your ability to manage difficult situations effectively.

In a busy environment, I prioritize tasks based on urgency and impact. I focus on fulfilling customer orders accurately first while keeping an eye on inventory needs. Sharing a method you’ve effectively used in the past will demonstrate your organizational skills.

I believe in active listening as a key communication technique. When interacting with customers, I clarify their requests and confirm understanding to ensure accurate order processing, which is crucial in a Customer Service Rep role.

I would remain calm and empathetic, listening carefully to their concerns. Finding a solution that aligns with company policies while ensuring the customer feels heard is vital. Share a personal example to illustrate your approach.

Express your enthusiasm for the company and the role. Mention aspects like the friendly work environment and the opportunity to directly impact customer experience, showcasing your commitment to exceptional service.

I stay composed and focus on one task at a time, breathing through stressful moments. Sharing specific coping mechanisms or strategies can illustrate your ability to manage stress in a high-pressure environment.

To ensure accuracy, I repeat the order back to the customer and verify it with them before finalizing. This simple step helps prevent errors and demonstrates thoroughness in customer service.

I believe that empathy is the most important trait for a Customer Service Rep. It allows us to connect with customers on a personal level, helping to build trust and ensure satisfaction.

I view feedback as an opportunity for growth. I take constructive criticism seriously and strive to implement any suggestions, fostering a mindset focused on continual improvement in my service approach.

If I made a mistake, I would immediately inform my supervisor and communicate the issue to the customer. I would work to rectify the situation and ensure it doesn’t happen again, emphasizing accountability.