Customer Service Rep(05232) - 10601 Jefferson Hwy

As a Customer Service Representative (CSR) at RPM Pizza, your main responsibilities will include providing a warm and engaging customer experience while taking orders, maintaining a clean and organized store environment, and demonstrating excellent multitasking skills in a fast-paced setting. You will also work on mastering product preparation using state-of-the-art equipment, ensuring top quality in our offerings to delight customers.

To become a Customer Service Representative at RPM Pizza, you need to be at least 16 years old (work permits may be required in certain areas). Strong communication skills, basic math abilities, and a positive attitude are essential for this role. Additionally, you should be physically capable of standing, walking, and lifting up to 25 pounds, as part of your daily tasks will involve operating equipment and assisting customers directly.

RPM Pizza offers a variety of benefits for Customer Service Representatives, including competitive pay, flexible hours, and the opportunity to receive medical, dental, and vision insurance after averaging 30 hours of work per week. You can also enroll in the RPM Pizza College for personal development, earn valuable team building and problem-solving skills, and enjoy product discounts!

RPM Pizza is dedicated to employee development and offers multiple pathways for career growth. As a Customer Service Representative, you will complete world-class training programs that set you up for success. This role can serve as a stepping stone towards store ownership within the Domino's franchise, providing you with the skills and experience needed for future opportunities.

The work hours for a Customer Service Representative at RPM Pizza are variable, meaning they can change week to week based on store needs and your availability. Flexibility is key, which allows for a balanced work-life experience. Additionally, we strive to create an enjoyable work environment that suits each team member's individual preferences.

When handling a difficult customer as a Customer Service Representative, it’s important to remain calm and listen to their concerns without interrupting. Empathizing with their situation, admitting mistakes where applicable, and offering solutions are key strategies. Remember to maintain a positive attitude and show that you genuinely care about resolving their issue.

When asked about your customer service experience, it's helpful to provide specific examples. Share a story that highlights your communication skills, ability to handle stress, and how you went above and beyond for a customer. This demonstrates your commitment to providing excellent service and your capability to thrive in a busy environment.

A positive customer experience hinges on effective communication, attention to detail, and a friendly demeanor. Be sure to discuss how important it is to greet customers warmly, address their needs promptly, and follow up to ensure satisfaction. Showing that you prioritize customer needs is essential.

Express enthusiasm for working in fast-paced environments, as they can be exciting and rewarding. Highlight how your ability to multitask and manage time efficiently contributes to your success. Mention any relevant experiences where you thrived under pressure, showcasing your adaptability.

To keep the workplace clean and organized, emphasize the importance of developing good habits, such as cleaning as you go, organizing supplies regularly, and ensuring equipment is handled appropriately. You can also talk about teamwork and how collaborating with colleagues can help maintain a tidy environment.

Demonstrate genuine interest in RPM Pizza by referencing their positive brand reputation and the chance to work with a family-owned company. Mention how their commitment to community involvement and employee development aligns with your values and career goals, making it an ideal workplace for you.

Explain your approach to prioritizing tasks during busy shifts. Discuss strategies like assessing immediate customer needs first, assigning team members to specific roles, and staying organized to manage time effectively. Express that communication with your team is vital in ensuring that all tasks are completed efficiently.

Show your eagerness to learn the menu and products efficiently by discussing techniques such as engaging with team members, asking questions, and practicing order-taking with various combinations. Mention how consistent exposure to the menu will also help you become more familiar over time.

Discuss your commitment to fostering a positive team environment through encouragement and collaboration. Share your belief that supporting colleagues, celebrating achievements, and maintaining open lines of communication can enhance team morale and productivity.

Define excellent customer service by outlining aspects such as attentiveness, responsiveness, and knowledge of products. Highlight how personalized interactions and creating memorable experiences for customers can result in their loyalty and satisfaction, reinforcing the importance of these qualities in your role.