Customer Service Rep(05249) - 110 Florida Ave SE

As a Customer Service Rep at RPM Pizza, your key responsibilities include creating a fun and exciting environment for customers, taking accurate orders, maintaining cleanliness in the store, preparing products consistently, and mastering organizational and inventory skills. You'll also be expected to manage your time and multi-task effectively while providing exceptional customer service.

To apply for the Customer Service Rep position at RPM Pizza, you must be at least 16 years old (with a work permit if required) and possess strong communication and basic math skills. An upbeat attitude and willingness to learn are essential, along with the ability to lift up to 25 pounds and stand for extended periods.

RPM Pizza offers comprehensive world-class training programs for Customer Service Reps to set you up for success. You'll receive training on our operational procedures, product knowledge, customer service techniques, and essential workplace skills like time management and teamwork.

Yes! The Customer Service Rep position at RPM Pizza serves as an excellent stepping stone for advancement. Many team members go on to manage their own Domino's stores after gaining valuable experience and training through RPM Pizza College.

As a Customer Service Rep at RPM Pizza, you can expect flexible hours, competitive pay, product discounts, and possible medical, dental, and vision insurance if you average 30 hours per week during a designated period. Additionally, a 401K program is also available to help you save for your future.

To handle a difficult customer at RPM Pizza, I would first listen carefully to the customer's concerns, showing empathy and understanding. I would then apologize for any inconvenience and seek to resolve the issue promptly, involving a manager if necessary to ensure customer satisfaction.

In my previous role, our team worked together during a busy shift to cover for each other. We communicated effectively, dividing tasks based on each member's strengths, which resulted in a smoothly run operation that pleased our customers and kept morale high.

The most important aspect of customer service is creating a positive experience for the customer. This includes being friendly, attentive, and responsive to their needs while ensuring their orders are accurate and delivered promptly.

In a busy environment like RPM Pizza, I prioritize tasks by assessing urgency and importance. For example, I would focus on taking customer orders and preparing food promptly, while also keeping the workspace organized and clean. I find that staying organized helps manage time effectively.

I am motivated to provide excellent customer service because I enjoy making people happy and ensuring they have a great experience. Knowing that I'm contributing to someone's day and representing a brand like RPM Pizza inspires me to give my best.

If an order was wrong, I would first apologize to the customer and assure them that I would fix it immediately. I would then confirm the correct order and either prepare it myself or alert the kitchen staff, ensuring that the customer feels valued and taken care of.

I bring strong communication skills, a positive attitude, and the ability to multitask effectively. My experience in fast-paced environments has helped me develop problem-solving skills and a knack for working as part of a team.

I want to work at RPM Pizza because I admire the family-owned aspect of the business and its commitment to community. I'm excited about being part of a team that values its members and provides opportunities for personal and professional growth.

I would contribute to a positive team environment by maintaining open communication, being supportive of my coworkers, and promoting a friendly atmosphere. I believe in bringing a positive attitude that can encourage others, fostering teamwork, and a collaborative spirit.

As a Customer Service Rep, my long-term career goal is to progress within the company, potentially into management roles. I aim to develop my skills and take advantage of training opportunities like RPM Pizza College to prepare for greater responsibilities.