Customer Service Rep(05265) - 402 W HWY 30

As a Customer Service Representative at RPM Pizza, your primary responsibilities include providing exceptional customer service by taking orders and addressing customer inquiries, maintaining a clean and sanitized work environment, and preparing pizzas with care. You'll also learn organizational skills while managing inventory and work collaboratively with your team to create a positive and uplifting atmosphere.

To qualify for the Customer Service Representative position at RPM Pizza, candidates must be at least 16 years old and possess a willingness to learn. Strong communication and basic math skills are essential for counting change. Ideally, you should be outgoing, have a positive attitude, and be able to lift up to 25 pounds while also performing various physical tasks.

At RPM Pizza, you have numerous opportunities to advance your career as a Customer Service Representative. By completing our world-class training programs, gaining experience, and demonstrating your skills, you can take steps towards roles with more responsibilities, or even consider becoming a store manager or franchisee in the future through our RPM Pizza College!

Customer Service Representatives at RPM Pizza enjoy a variety of benefits, including flexible work hours, competitive pay, product discounts, and opportunities for career growth. For those averaging 30 hours per week, medical, dental, and vision insurance become available, along with a 401K program. Our team members also gain valuable experience and skills for the future.

The work environment for a Customer Service Representative at RPM Pizza is vibrant and energetic. You'll be part of a supportive and lively team, all working towards a common goal: creating smiles for our customers. The atmosphere encourages creativity, teamwork, and problem-solving while upholding a strong brand image and maintaining cleanliness and sanitation.

Handling difficult customers requires patience and strong communication skills. It’s important to listen to their concerns, empathize, and provide solutions promptly. Demonstrating a positive attitude and maintaining professionalism is key to diffusing tense situations at RPM Pizza.

The most important quality for a Customer Service Representative is a positive and welcoming attitude. Being enthusiastic and friendly creates a better customer experience and helps establish a strong brand image for RPM Pizza. Customers appreciate genuine care and attention.

When answering this question, share a specific example where you went above and beyond for a customer. Explain the situation, your actions, and the positive outcome. Highlight how you ensured customer satisfaction, which aligns with the values of RPM Pizza.

In a busy environment like RPM Pizza, prioritizing tasks is crucial. You can explain your approach by discussing how you assess immediate customer needs and tackle orders based on urgency while ensuring team collaboration to meet demand effectively.

Being knowledgeable about RPM Pizza is important. Discuss the company’s legacy, commitment to creating smiles in the community, and how they focus on helping team members grow. This shows your enthusiasm and alignment with their core values.

Share your motivations for wanting to join RPM Pizza—whether it’s their reputation, team culture, or growth opportunities. This highlights your genuine interest in the position and alignment with the company’s mission.

Discuss your experience working in teams, focusing on collaboration, communication, and conflict-resolution skills. Provide examples of successful teamwork in past positions to illustrate how these skills align with the environment at RPM Pizza.

Emphasize the importance of careful listening and repeat-back techniques to ensure accuracy when taking orders. Mention any methods you have for double-checking orders to minimize errors, showcasing your attention to detail and customer service at RPM Pizza.

Staying positive during a stressful shift involves focusing on the end goal—customer satisfaction. Sharing how you manage stress through teamwork, time management, or positive self-talk demonstrates your resilience and commitment to the RPM Pizza ethos.

Providing examples of effective problem-solving can include discussing how you analyze complaints and develop solutions quickly. Describe a specific instance where your actions led to a satisfactory resolution, aligning this with the values of RPM Pizza.