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Customer Service Rep(05310) - 3701 Phoenix image - Rise Careers
Job details

Customer Service Rep(05310) - 3701 Phoenix

Company Description

#1 Pizza Company with flexible hours.

Job Description

*Uphold Domino's standards of grooming, uniform, and appearance.
*Collect cash and credit card payments.
*Promote pizza products and specials.
*Receive cross-training for preparing products and ingredients,closing and opening procedures, operating pizza oven, and properly boxing products for delivery or carryout.
*Check products for accuracy against quality standards.
*Exhibit a sense of urgency when answering store phones or helping carryout customers.
*Provide quality customer service to internal and external customers both over the phone and in person.
*Speak and write clearly and accurately.
*Exhibit comprehension of using a computer based order entry system.
*Contribute to and promote an atmosphere of teamwork, energy, and fun.
 

Additional Information

All your information will be kept confidential according to EEO guidelines.

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CEO of Domino's
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Russell Weiner
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Average salary estimate

$30000 / YEARLY (est.)
min
max
$25000K
$35000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Customer Service Rep(05310) - 3701 Phoenix, Domino's

Are you ready to join the #1 Pizza Company as a Customer Service Rep at our 3701 Phoenix location in Fort Smith, AR? At Domino's, we pride ourselves on not just delicious pizza, but also exceptional customer service. As a Customer Service Rep, you'll play a crucial role in creating a positive experience for every customer who walks through our doors or calls us up. Your responsibilities will include maintaining our standards for grooming and uniform, processing payments, and promoting our tasty pizza products and special offers. You'll also receive cross-training that covers everything from preparing ingredients and operating the pizza oven to packing orders for carryout or delivery. What’s more, you will check products for accuracy and swiftly respond to customer inquiries, all while maintaining a sense of urgency and professionalism. With a focus on quality customer interaction, you'll employ both verbal and written communication skills while utilizing our order entry system. You'll be part of a vibrant team, contributing to an energetic environment filled with fun and collaboration. If you are passionate about pizza and providing great service, this is the job for you! Our flexible hours and commitment to teamwork make this a fantastic opportunity for anyone looking to join a dedicated team. Let’s make every customer’s day a little brighter together at Domino's!

Frequently Asked Questions (FAQs) for Customer Service Rep(05310) - 3701 Phoenix Role at Domino's
What are the responsibilities of a Customer Service Rep at Domino's?

As a Customer Service Rep at Domino's, you will be responsible for keeping our high standards of customer service and product quality. This includes processing cash and credit card payments, promoting special offers, and ensuring that orders are accurately prepared and packed. You'll also be cross-trained in food preparation and pizza oven operations, enhancing your skills and versatility within the team.

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What qualifications do I need to become a Customer Service Rep at Domino's?

To qualify as a Customer Service Rep at Domino's, you should have strong communication skills, both verbal and written, and a friendly demeanor. Previous customer service experience is a plus, but a positive attitude and willingness to learn are even more important. You should also be comfortable using computer-based order entry systems.

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What does the training process look like for a Customer Service Rep at Domino's?

When you join Domino's as a Customer Service Rep, you will undergo a comprehensive training process designed to get you well-versed in our operations. This includes training on customer service excellence, product quality standards, and cross-training in various positions within the store. You'll learn how to operate the pizza oven, prepare ingredients, and manage closing procedures, preparing you for a dynamic role in our team.

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How does Domino's promote teamwork amongst its Customer Service Reps?

At Domino's, teamwork is woven into the fabric of our work culture. As a Customer Service Rep, you will work closely with your colleagues to ensure efficient service and a great customer experience. We believe in fostering an environment of collaboration, support, and fun, where every member’s contribution is valued. Regular team meetings encourage open communication and reinforce our team spirit!

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What are the working hours for a Customer Service Rep at Domino's?

Domino's offers flexible working hours for our Customer Service Reps, making it easier for you to balance your job with other commitments. Whether you are seeking part-time or full-time hours, we work with our employees to create schedules that fit their needs while ensuring we have the coverage necessary to serve our customers.

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Common Interview Questions for Customer Service Rep(05310) - 3701 Phoenix
What makes you a good fit for the Customer Service Rep position at Domino's?

When answering this question, highlight your customer service experience, communication skills, and passion for pizza. Discuss how your positive attitude contributes to a great team environment and your willingness to learn and adapt to new situations.

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How would you handle a difficult customer at Domino's?

Explain your approach to conflict resolution, emphasizing patience, understanding, and problem-solving. You might say you would listen attentively, acknowledge their concern, and work towards a solution while maintaining a friendly demeanor.

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Can you describe a time when you went above and beyond for a customer?

Share a specific example that demonstrates your dedication to customer service. Focus on the situation, the actions you took, and how it positively impacted the customer, showcasing your commitment to excellence.

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What do you know about Domino's pizza products?

Prepare for this question by familiarizing yourself with the range of Domino's products, including their signature pizzas, sides, and specialty items. Being knowledgeable about current promotions and menu offerings shows your enthusiasm for the brand.

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How do you prioritize tasks during busy shifts at Domino's?

Discuss your ability to stay organized and calm under pressure. Talk about prioritizing customer orders, managing time efficiently, and how teamwork plays a role in maintaining service standards during busy periods.

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What is your experience with cash handling?

If you have experience with cash handling, describe what tasks you've performed, such as processing payments or conducting sales transactions. If not, express your ability to learn quickly and attention to detail, which are key when handling cash.

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What do you do if you make a mistake while taking an order?

Acknowledge the importance of accuracy and explain your process for rectifying mistakes. Emphasize the value of informing the customer immediately, correcting the order quickly, and ensuring it meets their satisfaction.

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How will you contribute to a fun work environment at Domino's?

Share ideas on fostering positivity, such as encouraging team bonding, maintaining a sense of humor, and celebrating successes. Express your understanding that a fun work environment can enhance teamwork and customer service.

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What are your long-term career goals with the Customer Service Rep role?

Use this opportunity to express your aspirations within the company, such as advancing to management roles or developing skills in customer relations. This shows your commitment to your career and loyalty to Domino's.

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How would you handle multiple orders during a rush at Domino's?

Describe your strategy for multi-tasking, such as staying focused, using a methodical approach to manage orders, and collaborating with teammates. Emphasize your ability to remain calm and ensure every customer feels valued.

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At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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Full-time, on-site
DATE POSTED
April 20, 2025

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