Customer Service Rep(05542) - 4604 W Market St

As a Customer Service Rep at our Greensboro location, your main responsibilities will include answering customer calls, taking pizza orders accurately, and providing excellent service to ensure customer satisfaction. You’ll also assist with resolving any inquiries or issues customers may have, all while maintaining a positive and friendly demeanor throughout the interaction.

To apply for the Customer Service Rep position at our company, you should have a high school diploma or equivalent and strong communication skills. Previous experience in customer service is a plus, but not required. Most importantly, we are looking for individuals who are enthusiastic, friendly, and eager to help others!

The hours for the Customer Service Rep role in Greensboro are designed to be flexible! We understand the importance of work-life balance, which is why we offer various shifts. Whether you’re looking for full-time or part-time work, we’re committed to accommodating your schedule as much as possible.

As a Customer Service Rep, you can expect a fun and dynamic work environment where teamwork and positivity are highly valued. Our Greensboro team works together closely, and we maintain an atmosphere filled with laughter and camaraderie—making it a great place to grow professionally while having fun!

We believe in supporting our Customer Service Representatives through ongoing training and development. You'll receive comprehensive training initially and have continuous access to resources that will help you excel in your role and provide stellar service to our customers.

Great customer service is about understanding and meeting customers' needs with kindness and patience. It’s essential to actively listen, respond promptly, and go the extra mile to ensure they leave satisfied. Prepare to share an example of how you've provided great service in the past to illustrate your approach.

Handling difficult customers requires empathy and strong problem-solving skills. It's vital to remain calm, listen actively to their concerns, and assure them that you are there to help. Offering solutions or compromises is often an effective way to restore their trust and satisfaction.

In your response, highlight your previous experience with phone-based customer service, emphasizing any metrics you achieved such as average call handling time or customer satisfaction ratings. If you don't have direct experience, mention relevant skills like communication, multitasking, and technology proficiency that translate well to this role.

Express your enthusiasm for the role by discussing what attracted you to the company, such as its reputation for great service or a fun work culture. Personal alignment with the company's values or your passion for interacting with customers can also be compelling points to mention.

Discuss your organizational skills and ability to prioritize effectively. Mention techniques such as taking notes for each customer, establishing a clear process for addressing inquiries, and ensuring follow-ups to manage multiple interactions without sacrificing quality.

It’s important to admit when you don’t know something while assuring the customer that you will find the answer. You could mention your willingness to seek assistance from fellow team members or refer to company resources to provide the customer with accurate information.

Staying motivated involves creating small goals and celebrating achievements. You might also mention using the time to improve your skills or thinking about the positive impact your work has on customer satisfaction to keep morale high.

Accuracy in order taking can be achieved by actively listening, repeating the order back to the customer, and confirming any special requests. Discuss any software or tools you've used to help ensure accuracy as well.

Building rapport can involve using the customer’s name, showing genuine interest in their needs, and relating to them personally. Share examples of how you’ve successfully built long-lasting relationships through good communication.

Highlight your unique qualities and experiences that will contribute positively to the team. This could include your approach to collaboration, passion for customer service, or perspectives that bring fresh ideas to enhance the work environment.