Part-Time Patient Access Specialist

As a Part-Time Patient Access Specialist at Hummingbird, your responsibilities will include answering inbound calls, scheduling appointments using the Epic system, and addressing patient inquiries. You will guide patients to the appropriate resources and ensure their information is accurately documented. Additionally, you’ll collaborate with supervisors and team members to tackle complex cases and support digital health tools. Providing excellent customer service and maintaining patient satisfaction is essential to this role.

To qualify for the role of Part-Time Patient Access Specialist at Hummingbird, candidates should possess at least one year of experience in a contact center or phone-based customer service environment. Strong communication skills, both verbal and written, are critical. Additionally, basic computer skills, the ability to type at least 50 WPM accurately, and a patient-centered approach are essential. Familiarity with healthcare services and electronic medical records is a plus.

Success as a Part-Time Patient Access Specialist at Hummingbird requires excellent customer service skills to handle challenging situations with poise and professionalism. Good problem-solving abilities and multitasking are crucial, given the fast-paced environment. Additionally, familiarity with healthcare terminology and electronic medical records, as well as the flexibility to adapt to changing protocols, will help you thrive in this role.

Yes! The Part-Time Patient Access Specialist position at Hummingbird is fully remote. You will be able to work from the comfort of your home, but it's important to have a private space and reliable, high-speed internet access to perform your job responsibilities effectively.

Hummingbird provides ongoing training for Part-Time Patient Access Specialists to maintain competency in supporting digital health tools and understanding protocols. New team members will receive comprehensive onboarding to help them acclimate to the technologies used and the workflows involved, along with ongoing support from experienced team members.

When faced with difficult calls, it's important to remain calm and empathetic. Begin by actively listening to the patient, acknowledging their concerns, and validating their feelings. Then use your knowledge of the systems and protocols to offer solutions or alternatives. If the issue is complex, don’t hesitate to escalate it to a supervisor. Always strive to maintain a positive tone and keep the patient's needs at the forefront.

I have experience using various electronic medical record systems, including scheduling appointments and pre-registering patients. I understand the importance of accuracy in capturing demographic and insurance information and can communicate necessary instructions to patients. My ability to multitask and adhere to established protocols ensures that appointments are managed smoothly, which helps improve patient satisfaction.

I am passionate about making healthcare more accessible and efficient for patients. Hummingbird's mission aligns perfectly with my values of supporting patient care through technology. I admire the company’s commitment to building a positive patient experience and fostering a culture of collaboration. This role would allow me to leverage my customer service skills and contribute to transforming the healthcare experience.

Certainly! In a previous role, I received a call from a frustrated patient who had difficulty accessing their medical records online. I listened carefully to their concerns, reassured them, and walked them through the steps to regain access. I also followed up later to ensure everything was working smoothly. Their gratitude confirmed that personalized, attentive service can make a significant difference to patients’ experiences.

I prioritize tasks based on urgency and importance. Utilizing tools like checklists and time management techniques helps me stay organized. I also maintain detailed notes during calls to keep track of important information. This approach allows me to manage multiple responsibilities effectively while ensuring that I provide accurate and timely assistance to patients.

Being mindful of HIPAA regulations is essential in my work as a Patient Access Specialist. I ensure that all patient interactions are conducted in private settings and I never disclose sensitive information to anyone unauthorized. Additionally, I stay updated on HIPAA guidelines and participate in any offered training sessions to maintain compliance and protect patient privacy.

I am familiar with several contact center software platforms, electronic medical records systems like Epic, and digital health tools such as patient portals. My experience in using these technologies enables me to streamline appointment scheduling, effectively manage patient inquiries, and enhance the overall patient experience.

The most critical aspect of patient access is ensuring that patients can easily obtain the care they need when they need it. This means providing clear communication, efficient scheduling, and a supportive environment that helps patients navigate through their healthcare journey. Effectively addressing their needs fosters trust and satisfaction.

In such a situation, I would first empathize with the patient, acknowledging that rescheduling can be frustrating. I would then explain the reasons for the change and promptly offer alternative appointment times that fit their needs. Keeping the communication clear and respectful is vital to maintain their trust and satisfaction.

To stay motivated while working remotely, I set specific daily goals and maintain a structured routine. Regular breaks keep my mind fresh, and I actively engage with my team to foster a sense of connection and collaboration. Using tools like video calls can help maintain a lively interaction, so everyone stays motivated and feels included.