Part-Time Patient Access Specialist

Hi. We’re Hummingbird.

We’re elevating patient access so patients can get healthcare how, when, and where they need it.  We partner with healthcare systems to transform how patients access care, enabling their providers to focus on what matters most – caring for patients. By managing patient access as a technology-enabled service, we help health systems stabilize costs and improve patient experience while creating good jobs that attract and retain talent in the industry.  Our team of experts is obsessed with the connection between the people, processes, and technology that make healthcare organizations hum. Join us and help build the healthcare experience we want for our communities, our families, and ourselves.

Summary

As a Patient Access Specialist at Hummingbird, you will engage with patients, handle appointment scheduling, address inquiries, and update patient data. You will provide exceptional customer service and contribute to an overall positive patient experience. We are looking for individuals who are passionate about patient care, technology-enabled healthcare solutions, and creating a seamless patient experience.

In this intermediate-level position, you’ll work under moderate supervision as you develop proficiency in the role. You’ll complete general tasks and routine assignments independently, while receiving coaching and support from more experienced team members as you tackle more complex work like handling intricate tasks such as including cross-coverage of complementary service lines, managing complex registrations, correcting registration errors, supporting digital health tools, and assisting with referral coordination.

Responsibilities

Required & Desired Skills

Required Skills and Experience

• 1+ years of experience as a contact center agent or phone-based customer service representative.

• Strong customer service skills including the ability to handle challenging situations with patience and professionalism.

• Basic computer literacy and troubleshooting skills.

• Ability to type 50 WPM with accuracy.

• Familiarity with contact center software and technology.

• Strong communication skills, both written and verbal.

• Ability to adhere to established protocols and guidelines.

• Ability to multitask and prioritize tasks in a fast-paced environment.

• Ability to work collaboratively in a team setting.

• Comfortable working in a remote work environment.

Desired Skills and Experience

• Familiarity with healthcare or patient access services.

• Familiarity with using electronic medical record (EMR) and MyChart.

• Strong problem-solving skills and the ability to think critically.

• Flexibility and adaptability to change.

• Bilingual or multilingual.

• Familiarity with medical terminology.

The Hummingbird Approach
We value a team that brings diverse perspectives and experiences to the work we do. While there are many ways to do this, people who are successful at Hummingbird:

• Lead with Respect by valuing kindness and working to actively foster an environment of inclusion and respect.
• Embrace Growth and seek out learning and growth for themselves and support those around them in their growth journey. They bring curiosity and an openness to innovation to all their interactions.
• Bring a Win Together mentality by approaching conflict directly, listening carefully, and seeking to understand. They problem-solve with the goal of finding successes, not trade-offs, for all involved.

Equal Opportunity Statement
Hummingbird Healthcare is an equal opportunity employer committed to diversity and inclusion. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic. We value the talents of individuals from all backgrounds and actively seek a diverse workforce. 

Our mission is to provide a fair and inclusive recruitment process for everyone, and reasonable accommodations are available to any applicant who may need them.  Please reach out to talent@hummingbird.healthcare to request accommodations and we’d be happy to chat.