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Customer Service Rep(08236) - 174 W Main st image - Rise Careers
Job details

Customer Service Rep(08236) - 174 W Main st

Job Description

Job Duties Operate all equipment
Stock ingredients from delivery area to storage, work area, walk-in cooler
prepare products
receive and process telephone orders
take inventory complete associated paperwork clean equipment and facility approximately daily. Communication Skills must have the ability to comprehend and give correct written instruction. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person. Essential skills ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). Must be able to make correct change. Verbal, written, and telephone skills to take and process order. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movement with speed. Ability to enter orders using a computer keyboard or touch screen. Standing most tasks are performed from a standing position. Walking surfaces include ceramic tile or brick with linoleum in some food process areas. Height of work surfaces is between 36 and 48. Walking Walking is generally in short distances for short periods Sitting Paper work is normally completed in an office at a desk or table. Lifting Bulk product deliveries are made twice a week or more and are unloaded by team members using hand trucks. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimension of up to 3' X 1.5'. Cases are usually lifted from the floor and stocked onto shelves up to 72 high. Large cans, weighing 3 pounds 7 ounces are carried from the work station to storage shelves. Occasionally pizza sauce weighing 30 pounds are carried from the storage area to the front of the store. Tray of pizza dough are carried two at a time over short distances, and weighing about 12 pounds per tray. Climbing Team members must infrequently navigate stairs or climb a ladder to change light bulbs, or clean ovens; wash walls. Stooping/bending Forward bending at the waist is necessary at the pizza prep table Toe room is present, but workers are unable to flex at the knee while standing at this position Duration of this position is about 30 to 45 seconds at one time, repeated continuously during the day. Forward bending is also present at the front counter and when stocking ingredients. Crouching/Squatting performed occasionally to stock shelve and to clean low areas Reaching Performed continuously up and down and forward. Workers reach above 72 occasionally to turn on/off controls, and lift and lower objects to and from shelves. Works reaching down to perform such task as scooping corn meal from the barrel or washing dishes. Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering the phones. Hand Tasks hand-eye coordination is essential. Use of both hands is continuous during the day. Frequently activities require use of both hands. Shaping pizza dough requires both hands and a forceful use of forearms and wrists. Workers must manipulate a pizza peel when removing pizza from the oven and when folding cardboard boxes. Frequent and /or forceful pinching is required in the folding of boxes. Team member must be able to grasp cans, phones, the pizza cutter, and pizza peel, and boxes. Tool and Equipment team member may be required to utilize pens, computer, telephones, calculator, pizza cutters, and pizza peels.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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Average salary estimate

$31500 / YEARLY (est.)
min
max
$28000K
$35000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Customer Service Rep(08236) - 174 W Main st, Domino's

Are you ready to embark on a dynamic career as a Customer Service Rep at our vibrant location in Brawley, CA? Join our enthusiastic team at 174 W Main St, where every day brings new challenges and opportunities! As a Customer Service Rep, you’ll immerse yourself in a fast-paced environment where your communication skills shine. You’ll operate equipment, stock ingredients, and prep products while being the friendly voice on the phone for our valued customers. Taking orders, processing inventory, and ensuring the cleanliness of our facility is all part of your role. Your ability to provide exceptional service verbally and in writing will enhance our guests’ experience. You're a quick thinker with a knack for math - whether it's counting change or calculating orders, you've got it down pat! Standing and walking will be your main hustle, but don’t worry, we’ll keep you moving in an enjoyable way. With tasks involving lifting and reaching, you’ll stay active. You might even climb stairs occasionally to provide that extra touch of service. If you have a passion for teamwork and enjoy a bustling workplace, our Customer Service Rep position is perfect for you. Join us in redefining customer service, one pizza at a time, and let’s create some unforgettable experiences together!

Frequently Asked Questions (FAQs) for Customer Service Rep(08236) - 174 W Main st Role at Domino's
What are the responsibilities of a Customer Service Rep at 174 W Main St in Brawley, CA?

As a Customer Service Rep at 174 W Main St in Brawley, CA, your primary responsibilities include processing telephone orders, stocking ingredients, and maintaining cleanliness in the work area. You'll also interact with customers both over the phone and in-person, ensuring that their orders are handled accurately and efficiently.

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What skills are required to excel as a Customer Service Rep at the Brawley location?

To thrive as a Customer Service Rep at the Brawley location, strong communication skills are essential, both written and verbal. Additionally, basic math skills for handling money and orders, exceptional motor coordination for manual tasks, and the ability to complete tasks from a standing position are critical for success in this role.

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What does a typical day look like for a Customer Service Rep at the Brawley location?

A typical day for a Customer Service Rep at the Brawley location involves a variety of tasks including taking and processing orders, stocking ingredients, cleaning work areas and equipment, and interacting with customers. It’s a hands-on role that keeps you engaged and active!

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What kind of work environment can Customer Service Reps expect at 174 W Main St?

Customer Service Reps at 174 W Main St in Brawley, CA can expect a busy and energetic work environment. The role involves standing for long periods, lifting and stocking items, and maintaining cheerful communication with coworkers and customers. It’s all about teamwork and efficiency!

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Is previous experience necessary for becoming a Customer Service Rep at the Brawley location?

While previous experience in customer service is a plus, it is not strictly necessary to become a Customer Service Rep at our Brawley location. We value a positive attitude, willingness to learn, and a passion for delivering great customer service above all!

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Common Interview Questions for Customer Service Rep(08236) - 174 W Main st
How do you handle customer complaints in a fast-paced environment?

To effectively handle customer complaints in a fast-paced environment, listen actively to the customer's concerns, acknowledge their feelings, and offer possible solutions. Demonstrating empathy and maintaining a calm demeanor while finding a resolution shows that you value their feedback.

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Can you describe a time you had to manage multiple tasks at once?

In customer service, managing multiple tasks is common. For example, you can explain a situation where you took phone orders while also stocking ingredients. Explain how you prioritized tasks and kept your focus to ensure efficiency and accuracy.

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What strategies do you use for effective communication with customers?

Effective communication strategies include listening actively, speaking clearly and patiently, confirming details to avoid misunderstandings, and using positive language. It helps build rapport and ensures customers feel valued and understood.

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How would you ensure accuracy when processing orders?

To ensure accuracy when processing orders, I double-check the information entered into the system, repeat the order back to the customer, and have a systematic approach to reviewing each item before confirming the order. This minimizes mistakes and enhances customer satisfaction.

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How do you prioritize your tasks during busy shifts?

During busy shifts, I prioritize tasks by assessing what needs immediate attention, like serving waiting customers or processing urgent orders. I keep a mental checklist to stay organized, ensuring that I balance service speed with accuracy.

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Why do you want to work as a Customer Service Rep at 174 W Main St?

I want to work as a Customer Service Rep at 174 W Main St because I am passionate about delivering excellent service and being part of a teamwork-oriented environment. I enjoy the dynamic atmosphere and the opportunity to positively connect with customers every day.

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What do you think is the most important quality for a Customer Service Rep?

The most important quality for a Customer Service Rep is empathy. Being able to understand and relate to customer experiences enhances interaction quality and helps resolve issues more effectively, fostering customer loyalty.

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Describe a time you went above and beyond for a customer.

In my previous role, I once took extra time to help a customer navigate our menu for a special event. I provided personalized recommendations, ensured timely service, and followed up after their visit. This not only made their experience memorable but also helped strengthen customer relationships.

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How do you stay motivated during long shifts?

I stay motivated during long shifts by setting small, achievable goals—like completing a certain number of orders—and engaging actively with teammates and customers. Positive energy and a focused mindset help make the shift enjoyable.

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What are your strategies for handling stressful situations?

In stressful situations, I breathe deeply to maintain focus, prioritize tasks, and communicate clearly with teammates. Staying organized and calm allows me to handle challenges more effectively and sets a positive tone for the team.

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Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Transparent & Candid
Growth & Learning
Fast-Paced
Collaboration over Competition
Take Risks
Friends Outside of Work
Passion for Exploration
Customer-Centric
Reward & Recognition
Feedback Forward
Rapid Growth
Medical Insurance
Paid Time-Off
Maternity Leave
Mental Health Resources
Equity
Paternity Leave
Fully Distributed
Flex-Friendly
Some Meals Provided
Snacks
Social Gatherings
Pet Friendly
Company Retreats
Dental Insurance
Life insurance
Health Savings Account (HSA)
Photo of the Rise User
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Transparent & Candid
Growth & Learning
Fast-Paced
Collaboration over Competition
Take Risks
Friends Outside of Work
Passion for Exploration
Customer-Centric
Reward & Recognition
Feedback Forward
Rapid Growth
Medical Insurance
Paid Time-Off
Maternity Leave
Mental Health Resources
Equity
Paternity Leave
Fully Distributed
Flex-Friendly
Some Meals Provided
Snacks
Social Gatherings
Pet Friendly
Company Retreats
Dental Insurance
Life insurance
Health Savings Account (HSA)

At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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Full-time, on-site
DATE POSTED
February 18, 2025

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