Customer Service Rep(08304) - 1301 W 7th St.

As a Customer Service Rep at Domino's, you will focus on two primary responsibilities: providing exceptional customer service and preparing our delicious menu items. This includes greeting customers, taking their orders accurately, and ensuring a positive dining experience. You'll also be involved in pizza making and other store operations, maintaining food safety and hygiene standards, and utilizing store technology efficiently.

To qualify for the Customer Service Rep position at Domino's, you need to be at least 16 years old. Additionally, we look for individuals with excellent customer service skills, the ability to work safely and effectively in a team environment, and a willingness to learn how to operate various store technologies. Prior experience in a customer service role can be a plus but is not mandatory!

At Domino's, we value our team members and offer a variety of benefits depending on hours worked per week. These benefits include flexible scheduling, discounts on menu items, and opportunities for growth within the company. We also ensure a safe and supportive working environment, emphasizing our commitment to putting people first.

The work schedule for a Customer Service Rep at Domino's is designed to be flexible to suit your life. We provide options for shifts that may include evenings and weekends, allowing you to find a balance between work and personal obligations. Additionally, there are opportunities for overtime if you're looking to earn more.

Working as a Customer Service Rep at Domino's can open the door to a variety of growth opportunities. Many of our franchise owners started in entry-level positions, including delivery drivers and pizza makers. By demonstrating hard work, dedication, and leadership potential, you can advance to supervisory or management roles, gaining valuable skills along the way.

When answering this question, share specific examples where you provided excellent service, resolved customer complaints, or enhanced a customer’s experience. Focus on how these experiences have prepared you for the Customer Service Rep role at Domino's.

When responding, highlight your conflict resolution skills. Discuss the importance of empathy, active listening, and remaining calm under pressure. Provide a specific example of a time you turned a negative experience into a positive one.

Emphasize the value of collaboration and communication when answering this question. Provide examples of how you’ve worked effectively with others in past roles, illustrating your ability to contribute positively to a team environment at Domino’s.

Discuss your time management skills and ability to remain organized under pressure. You might mention creating a task list, focusing on urgent orders first, and continually communicating with your team to ensure efficiency.

Express your passion for food service and desire to be part of a renowned brand. Mention how Domino's commitment to safety, team support, and growth opportunities align with your career goals and values.

Explain the importance of accountability in customer service. Describe how you would acknowledge the mistake, communicate with the customer to resolve it, and ensure that similar mistakes don't happen in the future.

Talk about techniques you use to maintain focus and positivity, such as setting personal goals for speed and accuracy, or engaging with coworkers to keep the work environment lively.

Discuss your understanding of food safety protocols and your commitment to following them rigorously. Mention practices such as regular handwashing, proper storage temperatures, and sanitation of cooking surfaces.

Emphasize your openness to constructive criticism. Discuss how feedback helps you grow and improve as a Customer Service Rep, and provide a situation where you applied feedback to enhance your performance.

Affirm your comfort level with various technologies, such as point-of-sale systems or kitchen equipment. Provide examples of your past experiences where you’ve successfully used technology to enhance service efficiency.