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Customer Service Rep(08544) - 3388 Palm Ave. - job 4 of 5

Job Description

Job Duties
• Operate all equipment. • Stock ingredients from delivery area to storage, work area, walk-in cooler. • Prepare product. • Receive and process telephone orders. • Take inventory and complete associated paperwork. • Clean equipment and facility approximately daily.
Training
Orientation and training provided on the job.
Communication Skills
Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.
Essential Functions/Skills
Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). Must be able to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touch screen.
Work Conditions
EXPOSURE TO: Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. Sudden changes in temperature in work area and while outside. Fumes from food odors. Exposure to cornmeal dust. Cramped quarters including walk-in cooler. Hot surfaces/tools from over up to 500 degrees or higher. Sharp edges and moving mechanical parts.
SENSING: Talking and hearing on the telephone. Near and mid-range vision for most in-store tasks. Depth perception. Ability to differentiate between hot and cold surfaces.
TEMPERMENTS: The ability to direct activities, perform repetitive tasks, work along and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.
STANDING: Most tasks are performed from a standing position. Walking surfaces include ceramic tile “bricks” with linoleum in some food process areas. Height of work surfaces is between 36” and 48”.
WALKING: Walking is generally in short distances for short durations.
Delivery personnel must travel between the store and the delivery vehicle and from the delivery vehicle to the customer’s location.
SITTING: Paperwork is normally completed in an office at a desk or
table.
LIFTING: Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3’ x 1.5’. Cases are usually lifted from floor and stacking onto shelves up to 72” high.
CARRYING: Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. Occasionally, pizza sauce weighing 30 pounds is carried form the storage room to the front of the store. Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.
During delivery, carry pizzas, sides, and beverages while performing “walking” and “climbing” duties.
DRIVING: Deliver pizzas within a designated delivery area. A team member may make several deliveries per shift.
PUSHING: Pushing is performed to move trays which are placed on dollies. A stack of trays on a dolly is approximately 24”-30” and requires a force of up to 7.5 pounds to push. Trays may also be pulled.
CLIMBING: Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.
During delivery of product, navigation of five or more flights of
stairs may be required.
STOOPING/BENDING: Forward bending at the waist is necessary at the pizza assembly station. Toe room is present, but workers are unable to flex their knees while standing at this station. Duration of this position is approximately 40-45 seconds at a time, repeated continuously during the day. Forward bending is also present at the front counter when stocking ingredients.
CROUCHING/SQUATTING: Performed occasionally to stock shelves and to clean low areas.
REACHING: Reaching is performed continuously; up, down, and forward. Workers reach above 72” occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes. Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.
HAND TASKS: Eye-hand coordination is essential. Use of hands is continuous during the day. Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists. Workers must manipulate a pizza peel when removing a pizza from an the oven., and when using the rolling cutter. Frequent
and/or forceful pinching is required in the assembly of cardboard pizza boxes. Team members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.

MACHINE, TOOLS, EQUIPMENT, WORK AIDS: Team members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel

Additional Information

All your information will be kept confidential according to EEO guidelines.

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Average salary estimate

$35000 / YEARLY (est.)
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$30000K
$40000K

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What You Should Know About Customer Service Rep(08544) - 3388 Palm Ave., Domino's

Are you ready to jumpstart your career in customer service? Join us at our San Diego location as a Customer Service Representative at 3388 Palm Ave. Here, you'll be right in the heart of action, responsible for crafting a fantastic experience for our customers while developing your skills. In your role, you'll operate equipment, manage phone orders, stock ingredients, and keep our workspace clean—ensuring everything runs smoothly! Although you’ll receive thorough training, your natural ability to communicate effectively will shine through as you interact with our wonderful customers. If you're someone who's great with numbers, enjoys quick transactions, and can handle a lively, sometimes challenging environment, this is the perfect role for you. You'll have the opportunity to tackle various tasks from inventory management to standing at our pizza assembly station. So, if you’re excited about a hands-on, dynamic position that rewards initiative and teamwork, we can’t wait to meet you! Come be a part of our customer service family and help us make every order an exceptional one!

Frequently Asked Questions (FAQs) for Customer Service Rep(08544) - 3388 Palm Ave. Role at Domino's
What are the main responsibilities of a Customer Service Rep at 3388 Palm Ave?

As a Customer Service Representative at 3388 Palm Ave, your role will include operating equipment, preparing products, processing telephone orders, and maintaining inventory. You'll also ensure cleanliness in the workspace and assist customers with their orders, both in-person and over the phone, contributing to a positive customer experience.

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What skills are essential for a Customer Service Rep position at 3388 Palm Ave?

The essential skills for a Customer Service Representative position at 3388 Palm Ave include excellent verbal and written communication abilities, basic math skills for accurate monetary change, and strong motor coordination to handle tasks quickly and accurately. Additionally, being able to work in varying temperatures and under sometimes stressful conditions is crucial.

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What type of training is provided for Customer Service Reps at 3388 Palm Ave?

At 3388 Palm Ave, comprehensive training is provided on the job for all Customer Service Representatives. You'll learn everything from operational equipment use to customer interaction and inventory management, ensuring you feel confident and equipped to handle your responsibilities.

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What are the working conditions like for Customer Service Reps at 3388 Palm Ave?

The working conditions for Customer Service Representatives at 3388 Palm Ave include exposure to varying weather conditions and in-store temperatures. You’ll be working in a bustling environment that may require standing for extended periods, bending, reaching, and lifting to ensure everything operates efficiently and customers are served promptly.

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Are there opportunities for advancement as a Customer Service Rep at 3388 Palm Ave?

Yes, there are opportunities for advancement as a Customer Service Representative at 3388 Palm Ave. As you gain experience, you can move into supervisory roles or even management positions, allowing you to further your career within the company while developing your skills in customer service.

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Common Interview Questions for Customer Service Rep(08544) - 3388 Palm Ave.
How do you handle difficult customers as a Customer Service Rep?

When dealing with difficult customers, it's important to stay calm and listen to their concerns. Empathizing with the customer’s feelings and showing that you’re there to help can often diffuse the situation. Responding with positive language and proposing solutions can demonstrate your commitment to customer satisfaction.

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What experience do you have in a fast-paced environment?

In a fast-paced environment, good time management and the ability to prioritize tasks are crucial. Share examples from previous jobs where you successfully handled multiple responsibilities, emphasizing your ability to maintain performance under pressure while providing great customer service.

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What makes you a good fit for the Customer Service Rep role at 3388 Palm Ave?

Highlight your strong communication skills, ability to thrive in a team-oriented atmosphere, and enthusiasm for interacting with customers. Emphasize your willingness to learn and adapt, as well as your relevant experience that directly aligns with the responsibilities of this role at 3388 Palm Ave.

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How would you react if you did not know the answer to a customer's question?

If faced with a situation where I didn’t know the answer, I would first calmly assure the customer that I’ll find the information they need. Seeking assistance from a colleague or looking it up would ensure that I provide the correct information, demonstrating my commitment to excellent customer service.

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Can you share an experience where you went above and beyond for a customer?

Share a specific instance where your actions led to an exceptional customer experience. It could involve resolving a complaint, providing personalized service, or being proactive in meeting a customer’s needs, showcasing your dedication to customer satisfaction.

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Describe how you manage your time on busy shifts.

Time management during busy shifts involves prioritizing tasks, staying organized, and maintaining focus. You could mention techniques such as creating quick checklists, communicating effectively with teammates, and remaining flexible to adapt as needs arise during the shift.

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How do you stay motivated during repetitive tasks?

Keeping motivation during repetitive tasks can be achieved by setting small goals and reminding myself of the importance of these tasks in delivering quality service. Finding little ways to make the work enjoyable, like listening to music or staying connected with coworkers, also helps.

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What do you understand about our company culture at 3388 Palm Ave?

Do a bit of research before your interview to describe the company culture accurately. You can mention a commitment to excellent customer service, teamwork, and a positive working atmosphere, showing your eagerness to contribute to that environment.

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How would you describe your communication style?

You might describe your communication style as clear and friendly, aiming to ensure understanding. Emphasizing active listening skills and adaptability illustrates your approch towards each customer or team member, which aligns with the role of a Customer Service Rep.

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What do you enjoy most about working in customer service?

What you enjoy most about customer service tends to be helping people and solving problems. Mention specific aspects such as making someone's day better, the challenge of meeting diverse needs, or building relationships with regular customers.

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Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Transparent & Candid
Growth & Learning
Fast-Paced
Collaboration over Competition
Take Risks
Friends Outside of Work
Passion for Exploration
Customer-Centric
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Feedback Forward
Rapid Growth
Medical Insurance
Paid Time-Off
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Some Meals Provided
Snacks
Social Gatherings
Pet Friendly
Company Retreats
Dental Insurance
Life insurance
Health Savings Account (HSA)

At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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Full-time, on-site
DATE POSTED
April 21, 2025

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