Customer Service Rep(08824) - 6110 Rogers Rd

As a Customer Service Rep at Domino's in Rolesville, NC, your responsibilities include promoting our pizza products and specials, ensuring excellent customer service, and maintaining our standards of grooming and appearance. Additionally, you will receive cross-training to help with food preparation, managing the pizza oven, and following procedures for opening and closing the store.

To excel as a Customer Service Rep at Domino's, candidates should possess strong communication skills, a positive attitude, and the ability to work well in a team. Having a customer-focused mindset is essential, as well as being open to learning various restaurant procedures and product preparation techniques.

While there are no strict qualifications for the Customer Service Rep position at Domino's, we look for candidates who are enthusiastic, reliable, and eager to learn. High school diploma or equivalent is typically preferred, along with a basic understanding of food safety practices.

When you join Domino's as a Customer Service Rep in Rolesville, NC, you can expect thorough cross-training that covers customer service, product preparation, and operational procedures. You’ll learn how to efficiently serve customers and prepare our delightful dishes.

Domino's encourages career advancement, and as a Customer Service Rep, there are numerous growth opportunities. Employees can move up to supervisory or managerial positions, especially if they demonstrate leadership skills and a strong work ethic.

When answering this question, focus on your previous interactions with customers, specifically highlighting any positive outcomes or compliments received. Use specific examples to demonstrate your skill in resolving issues and providing a great customer experience.

Discuss a specific instance where you successfully managed a challenging customer situation. Emphasize your patience, listening skills, and ability to find common ground. Show how you remain calm and solutions-oriented under pressure.

Share your passion for food service and how you enjoy helping people. Highlight your excitement about the fast-paced environment of Domino's and how that aligns with your personal attributes and career goals.

Talk about your relevant experience, your team spirit, and your excitement for learning. Emphasize how these qualities align with the culture at Domino's and how they will enable you to excel in the role.

Explain your approach to managing tasks, such as identifying urgent customer needs and balancing order preparation with customer interactions. Mention any tools or strategies you use to stay organized during peak hours.

Research Domino's culture and values prior to your interview and share insights on their commitment to quality, community, and teamwork. Convey how these values resonate with you and your work ethic.

Provide a specific story where your actions positively impacted a customer's experience. Highlight your dedication to customer satisfaction and how it reflects your commitment to the role of Customer Service Rep.

Share techniques you use to stay focused during stressful shifts, such as deep breathing, staying organized, and communicating openly with team members. Provide examples to illustrate your effectiveness in managing stress.

Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and allows you to gauge if it's the right fit for you.

Illustrate your ability to engage customers by discussing specific products you love and how you would highlight their features or promotions. Demonstrate enthusiasm and creativity in your approach.