General Manager (04306) -9963a Warwick Blvd - job 2 of 3

As a General Manager at Domino's, your main responsibilities include overseeing daily store operations, ensuring food safety standards are met, achieving profitability goals, and fostering an engaging work environment for team members. You'll also lead recruitment efforts and develop staff to ensure exceptional customer service.

To qualify for the General Manager position at Domino's, you should have a minimum of one year of prior managerial experience in a fast-paced service environment, possess strong customer service skills, and demonstrate knowledge of basic operations and cost management. Additionally, a valid driver's license with a safe driving record is preferred.

As a General Manager at Domino's, you can expect a competitive salary, bonus eligibility, and an extensive benefits package. This includes medical, dental, and vision coverage, a 401(k) with up to a 5% company match, education assistance, paid time off, and many other employee support services.

Domino's supports the development of its General Managers by providing full training with an industry-leading brand, ensuring you have the skills and knowledge to excel in your role. Furthermore, you'll have access to fantastic career advancement opportunities within the company.

The work environment for a General Manager at Domino's is safe, fast-paced, and dynamic. The company values honesty, transparency, and accountability, aiming to create a supportive workplace that prioritizes the well-being and success of its team members.

When handling a busy shift as a General Manager at Domino's, it's critical to prioritize tasks, delegate responsibilities to team members, and maintain clear communication. Utilizing your experience to provide guidance while ensuring the team stays focused on delivering excellent customer service is essential.

To improve customer service at Domino's, I would encourage team members to engage with customers, actively seek feedback, and provide regular training on service standards. Celebrating staff who demonstrate exceptional service can also motivate the team and enhance the customer experience.

In a fast-paced environment, I closely monitor operational costs by analyzing purchase orders, staffing schedules, and inventory levels. Implementing efficient practices and training team members on cost-saving measures can significantly enhance profit margins.

To ensure food safety standards, I implement regular training sessions for staff on hygiene practices, monitor food handling procedures, and conduct routine audits of food safety protocols. Creating an open culture where employees feel comfortable reporting concerns is also key.

In a past experience, I encountered a conflict between two team members regarding shift responsibilities. I addressed this by facilitating a discussion to openly share their viewpoints, enabling us to establish clearer roles and responsibilities that alleviated the tension and improved teamwork.

I motivate team members through recognition of their achievements, providing opportunities for professional growth, and fostering a positive work environment. Regular feedback and setting achievable goals create an engaged, motivated team dedicated to success.

Balancing operational duties with team management requires effective time management and delegation. I prioritize critical operational tasks while ensuring I am present and available to support my team. Scheduling regular check-ins ensures both operational and team needs are met harmoniously.

Technology plays a crucial role in my management style by streamlining operations, from point-of-sale systems to scheduling tools. Leveraging technology enables the team to operate more efficiently and provides valuable data that informs decision-making and enhances customer experiences.

Handling underperforming employees involves assessing the reasons behind their performance. I approach the situation with empathy, offering constructive feedback and setting clear expectations. I provide additional training as needed and encourage open communication to foster improvement.

The most important quality in a General Manager is strong leadership. A successful GM must inspire and guide their team, ensuring everyone feels valued and engaged while maintaining operational excellence and delivering exceptional customer experiences.