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General Manager(02047)

Job Description

ABOUT THE JOB

You were born to be the boss. We know. You get up in the morning and you make sure everyone else in the house is doing what they need to do. Then you go to work and you make sure that everyone there is doing what they need to do, even your boss. You just do that because you've always done it. Well maybe it's time you moved up. You want to be the boss? Well now's your chance - Domino's Pizza is hiring bosses - more specifically assistant managers. It's a tough job, one that needs a natural like you. Of course, you'll need some skills - judgment, math and the ability to multitask.

You'll be working for a company that's fun and flexible. Not to mention, it's work experience you're going to use for a long time to come. You've had our pizza delivered to you, now help us be the best in pizza delivery. Go on, boss, show us what you've got. Apply now!

JOB REQUIREMENTS AND DUTIES

You are responsible for everything that happens during your shift. This includes all cost controls, inventory control, cash control and Customer relations. You must set the example. You must follow ALL policy and procedures 100% of the time and expect the same from your crew.

In addition: Staffing, Paperwork, Cost Controls, Cash control, Food management, Work to a Schedule, Perfect Image and adherence to standards, Great Customer Service, Attendance & punctuality, Transportation to/from work, Store cleanliness, Marketing, Profitability.

ADVANCEMENT

Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From assistant manager to general manager, general manager to franchisee or Manager Corporate Operations, our stores offer a world of opportunity.

DIVERSITY

Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.

SUMMARY STATEMENT

We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!

General Job Duties For All Store Team Members

· Operate all equipment.

· Stock ingredients from delivery area to storage, work area, walk-in cooler.

· Prepare product.

· Receive and process telephone orders.

· Take inventory and complete associated paperwork.

· Clean equipment and facility approximately daily.

Training

Orientation and training provided on the job.

Communication Skills

· Ability to comprehend and give correct written instructions.

· Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.

Essential Functions/Skills

· Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).

· Must be able to make correct monetary change.

· Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.

· Ability to enter orders using a computer keyboard or touch screen.

· Navigational skills to read a map, locate addresses within designated delivery area.

· Must navigate adverse terrain including multi-story buildings, private homes, and other delivery sites while carrying product.

Work Conditions

EXPOSURE TO

· Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.

· In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.

· Sudden changes in temperature in work area and while outside.

· Fumes from food odors.

· Exposure to cornmeal dust.

· Cramped quarters including walk-in cooler.

· Hot surfaces/tools from oven up to 500 degrees or higher.

· Sharp edges and moving mechanical parts.

· Varying and sometimes adverse weather conditions when delivering product, driving and couponing.

SENSING

· Talking and hearing on telephone. Near and mid-range vision for most in-store tasks.

· Depth perception.

· Ability to differentiate between hot and cold surfaces.

· Far vision and night vision for driving.

TEMPERAMENTS

The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgements and decisions.

Additional Information

PHYSICAL REQUIREMENTS, including, but not limited to the following:

Standing

Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 48".

Walking

For short distances for short durations

Delivery personnel must travel between the store and delivery vehicle and from the delivery vehicle to the customer's location.

Sitting

Paperwork is normally completed in an office at a desk or table

Lifting

Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.

Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.

Cases are usually lifted from floor and stacked onto shelves up to 72" high.

Carrying

Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.

Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.

Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.

During delivery, carry pizzas and beverages while performing "walking" and "climbing" duties.

Pushing

To move trays which are placed on dollies.

A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push.

Trays may also be pulled.

Climbing

Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.

During delivery of product, navigation of five or more flights of stairs may be required.Stooping/Bending

Forward bending at the waist is necessary at the pizza assembly station.

Toe room is present, but workers are unable to flex their knees while standing at this station.

Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.

Forward bending is also present at the front counter and when stocking ingredients.

Crouching/Squatting

Performed occasionally to stock shelves and to clean low areas.

Reaching

Reaching is performed continuously; up, down and forward.

Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.

Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.

Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.

Driving

Deliver pizzas within a designated delivery area. A Team Member may make several deliveries per shift.

Machines, Tools, Equipment, Work Aids

Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.

Driving Specific Job Duties

Deliver product by car and then to door of customer.

Deliver flyers and door hangers.

Requires

Valid driver's license with safe driving record meeting company standards.

Access to insured vehicle which can be used for delivery.

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Average salary estimate

$40000 / YEARLY (est.)
min
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$35000K
$45000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About General Manager(02047), Domino's

Are you ready to step up and lead? Domino's Pizza is on the lookout for a General Manager to oversee our bustling Beaver Dam location! This role isn't just about managing shifts; it's about inspiring a fantastic team and ensuring that our customers experience top-notch service every single day. As the General Manager, you'll juggle various responsibilities, from managing inventory and costs to ensuring customer satisfaction and impeccable cleanliness. You'll be the driving force behind our mission to deliver the best pizza in town! Are you naturally organized with a flair for multi-tasking? Your skill set, which includes great judgment and sharp math skills, will definitely shine in this role. Plus, you’ll have the chance to grow your career with us – from being an assistant manager to potentially running your own franchise. At Domino's, we pride ourselves on our vibrant, diverse work culture that values each team member's unique contribution. Join us, lead your team, and show the world what great pizza is all about. Sounds like a perfect fit? Apply now and let's make great things happen together!

Frequently Asked Questions (FAQs) for General Manager(02047) Role at Domino's
What responsibilities does a General Manager at Domino's Pizza have?

As a General Manager at Domino's Pizza, you will be responsible for overseeing your store operations, ensuring everything runs smoothly during shifts. This includes cost control, inventory management, cash handling, and fostering great customer relations. You'll be a role model for your team, enforcing company policies while striving for operational excellence. In addition, you'll handle staffing, paperwork, and marketing efforts to ensure your store’s profitability.

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What qualifications are needed for the General Manager position at Domino's Pizza?

To qualify for the General Manager position at Domino's Pizza, candidates should possess strong leadership skills and a knack for multitasking. Experience in restaurant management, along with proficiency in basic math for handling cash and invoices, is essential. A commitment to customer service and ability to adhere to company protocols 100% of the time are also vital for success in this role.

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How does the career advancement process work at Domino's Pizza for a General Manager?

At Domino's Pizza, there’s a rich career advancement pathway for those who start as General Managers. Many team members grow professionally from delivery drivers to being franchise owners or corporate managers. Demonstrating strong leadership, operational efficiency, and commitment to customer satisfaction can propel you further in your career with us.

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What does a workday look like for a General Manager at Domino's Pizza?

A typical workday for a General Manager at Domino's Pizza involves overseeing the daily operations of the store, managing the team, and ensuring that customers receive excellent service. You’ll review financial metrics, manage inventory, and assist in hiring and training staff. The pace is fast and collaborative, making it essential to be organized and effective in communication.

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What skills are essential for a successful General Manager at Domino's Pizza?

For a General Manager role at Domino's Pizza, essential skills include strong leadership, excellent communication, and time management abilities. You should also be well-versed in mathematics for handling cash transactions and inventory, and have the ability to work efficiently under pressure. Adaptability and a dedication to maintaining a positive workplace culture are also critical for success.

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Common Interview Questions for General Manager(02047)
How would you handle a difficult customer at Domino's Pizza?

When faced with a difficult customer, I would listen carefully to their concerns and empathize with their situation. It's crucial to remain calm and professional, ensuring they feel heard. After understanding the issue, I would offer a fair solution or escalate the issue if necessary, always aiming to leave them satisfied.

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Can you give an example of how you’ve managed a team effectively?

Managing a team effectively involves clear communication and setting expectations. For example, I once implemented weekly meetings to discuss goals and challenges, encouraging team members to share their input and celebrate successes. This fostered a sense of unity and accountability within the team.

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How do you ensure adherence to company policies as a General Manager?

I ensure adherence to company policies by leading by example and providing regular training sessions for all staff. I believe in creating an open environment where team members feel comfortable seeking clarification on policies and procedures, thereby fostering a culture of compliance.

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What strategies would you use to improve customer satisfaction?

To improve customer satisfaction, I would actively solicit feedback through surveys and direct interactions. By implementing training focused on excellent service and promptly addressing any issues that arise, I could ensure that customers have a consistently positive experience.

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How would you manage staff scheduling in a busy store?

Managing staff scheduling in a busy store requires foresight and flexibility. I would analyze peak business hours and ensure adequate staffing while accommodating employee needs. Utilizing scheduling software can also help streamline this process and manage changes quickly.

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What do you think is the most important quality in a General Manager?

The most important quality in a General Manager is the ability to lead with empathy. Understanding your team and fostering a collaborative environment is key to achieving operational success while keeping morale high. A good manager is not just a boss, but a mentor.

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How do you handle employee performance issues?

Handling employee performance issues involves direct communication and constructive feedback. I believe in addressing the issue promptly, discussing it privately with the employee, and providing them with the necessary support to improve. Setting clear expectations and follow-up reviews are also essential.

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Describe a time when you had to make a difficult decision at work.

In a previous role, I had to decide whether to keep an underperforming employee or let them go. After evaluating their potential and considering team dynamics, I chose to invest in additional training for them while clearly outlining performance expectations. They improved and became a valuable team member.

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What approach would you take in managing inventory at Domino's Pizza?

In managing inventory, I would employ a systematic approach, including regular audits and forecasting demand based on sales trends. Ensuring that stock levels are maintained without excess waste is key. I would also train staff to assist in inventory management to promote a team responsibility approach.

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How would you prioritize tasks during peak hours?

During peak hours, prioritizing tasks involves efficient delegation and clear communication with my team. I focus on customer-facing tasks first, such as ensuring orders are fulfilled correctly and on time, while delegating administrative tasks to other staff to keep operations moving smoothly.

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At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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Full-time, on-site
DATE POSTED
December 2, 2024

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