Design Director, Merchant Experience

About The TeamAt the heart of DoorDash, the Merchant Experience team crafts the tools and services that empower merchants to thrive. Our mission is to be an indispensable partner, helping merchants—from local favorites to global brands—succeed on DoorDash. Whether it's streamlining in-store operations or delivering powerful solutions for business management, we aim to redefine what’s possible for merchants everywhere.About The RoleWe’re seeking an exceptional Design Director to lead and elevate the Merchant Experience Design at DoorDash. In this pivotal role, you’ll take ownership of the core merchant experience, leading the design of intuitive solutions that span in-store operations, back-office performance analytics, financial reconciliation, and issue resolution. As a strategic leader, you will work with cross-functional partners to drive the product strategy and deliver an intuitive and cohesive experience for our merchants. As a team leader, you’ll manage a team of talented product designers and build a world-class design culture everyone wants to be a part of.You'll report to the Head of Merchant Design. We expect this role to be hybrid, working 1-2 days weekly from one of our Design hubs -- San Francisco, Seattle, and New York City.You’re Excited About This Opportunity Because You Will…• Partner with cross-functional teams like Product, Engineering, Analytics, and Operations to define the vision and strategy for our Merchant Experience products.• Actively practice and evangelize customer-centric thinking throughout the entire org. Your mission is to improve the livelihood of DoorDash merchants every day.• Partner with the design leadership team to build a holistic design strategy for the 3-sided marketplace ecosystem.• Align the team’s priorities and deliverables to our overarching strategy and goals.• Manage, develop, and hire a team of talented product designers.• Coach and mentor designers on both soft and hard skills and help them develop and achieve career goals.• Build a culture that elevates the team, in terms of both performance and morale.• Establish an operating model that increases the team’s effectiveness.We’re Excited About You Because…• You have 12+ years of experience in design, with 7+ years in team building and people management.• You have a track record of delivering well-executed products and driving meaningful business impact.• You're an advocate for craft and customer-centricity, and bring a strong design voice.• You’re passionate about making a difference in local community.• You’re a playmaker, not just a role player. You visualize and articulate a clear design strategy to cross-functional partners.• You thrive in complex product ecosystems.• You are experienced in managing executive leadership.• You are skilled at building a high-performing team and attracting top talents.• You are a culture carrier and a good mentor.Why You’ll Love Working at DoorDash• We are leaders – Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.• We are operators – We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do on every project, every day.• We are learners – Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute. We are committed to learning and implementing what is best for our customers, merchants, and dashers.• We are one team – The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC OnlyWe use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: CoveyCompensationThe successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package for all regular employees that includes a 401(k) plan with an employer match, paid time off, paid parental leave, wellness benefits, and several paid holidays. Paid sick leave in compliance with applicable laws (i.e. Colorado Healthy Families and Workplaces Act).Additionally, for full-time employees, DoorDash offers medical, dental, and vision benefits, disability and basic life insurance, family-forming assistance, a commuter benefit match, and a mental health program, among others.To learn more about our benefits, visit our careers page here.The base pay for this position ranges from our lowest geographical market up to our highest geographical market within California, Colorado, District of Columbia, Hawaii, Maryland, New Jersey, New York and Washington.$206,700—$304,000 USDAbout DoorDashAt DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.Our Commitment to Diversity and InclusionWe’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.If you need any accommodations, please inform your recruiting contact upon initial connection.