Associate Manager, Sales Enablement, Onboarding

The Associate Manager, Sales Enablement and Onboarding at DoorDash is responsible for designing and implementing effective onboarding programs for both the SMB and Enterprise sales teams. This includes creating a best-in-class training experience that combines various learning methodologies, collaborating with key stakeholders for alignment with strategy, and continuously improving programs based on feedback and performance metrics.

To excel as the Associate Manager of Sales Enablement and Onboarding at DoorDash, candidates should have 5-7 years of experience in sales enablement or sales operations, ideally within a tech-related environment. Familiarity with sales enablement tools and CRM platforms is beneficial. Additionally, strong organizational, communication, and project management skills are essential, along with a passion for mentoring and coaching.

DoorDash emphasizes a culture of continuous learning within the Sales Enablement and Onboarding framework. The role involves creating an 'always-on' training approach that allows new hires to access learning materials beyond traditional onboarding. This ensures ongoing development and support throughout their time ramping into their roles, increasing efficiency and productivity.

Cross-functional collaboration is vital for the Associate Manager of Sales Enablement and Onboarding at DoorDash. The role necessitates working closely with Sales Leadership, Product Marketing, and Sales Operations, among other teams, to ensure onboarding programs remain aligned with broader business strategies and effectively meet the needs of new hires.

As an Associate Manager in Sales Enablement and Onboarding at DoorDash, establishing and tracking key performance indicators (KPIs) is a key responsibility. These metrics help assess the effectiveness of onboarding programs, enabling the team to adjust and enhance training efforts for better outcomes and smoother integration for new sales hires.

When answering this question, emphasize specific examples from your past work where you designed and implemented onboarding programs. Highlight the tools and methodologies you used, the structure of the programs, and any measurable outcomes you've tracked to demonstrate their effectiveness.

In your response, showcase your ability to work with different teams effectively. Discuss specific strategies you use to foster communication, alignment on goals, and how you resolve any potential conflicts to ensure seamless execution of enablement programs.

Share the specific metrics or feedback mechanisms you have used in the past to evaluate onboarding success. Discuss how you would set KPIs at DoorDash and analyze data to make improvements, focusing on data-driven strategies.

Explain your thoughts on integrating continuous learning practices into onboarding. Perhaps mention creating modular content that remains accessible, hosting regular check-ins, or encouraging ongoing feedback to adapt training materials as needed consistently.

Discuss your familiarity with various CRM tools and your hands-on experience with using these platforms to enhance sales onboarding and training. Highlight how you utilized these tools to track new hire performance and adapt training based on real-world sales data.

Provide a specific instance where you collected feedback from trainees, analyzed it, and made targeted adjustments to enhance the program. Emphasize your commitment to continuous improvement and how this positively impacted your team's performance.

Mention different engagement techniques you utilize, such as interactive workshops, gamified learning experiences, or mentoring. Share how these approaches foster a supportive environment that aids retention of information and increases new hire satisfaction.

Discuss the tools and methodologies you prefer for managing projects, such as agile frameworks or specific software tools that assist you in prioritizing tasks and ensuring timely delivery of training programs.

Explain the importance of gathering and acting on performance feedback. Share your approach to soliciting input from various stakeholders and how you use that information to craft more relevant training materials.

Share your enthusiasm for DoorDash's mission and how its dynamic platform resonates with you. Emphasize your passion for empowering sales teams and discuss how you see your role directly contributing to DoorDash's growth.