Senior Manager, Digital Ordering - Strategy & Operations

As a Senior Manager, Digital Ordering - Strategy & Operations at DoorDash, your primary responsibility is to lead initiatives that drive growth and enhance the revenue-generating capabilities of our Digital Ordering services. You will analyze market trends, evaluate product performance, and manage cross-functional teams to implement strategies that align with the company's goals.

The ideal candidate for the Senior Manager, Digital Ordering role at DoorDash should have over 7 years of relevant experience, a proven track record in strategy and operations, and the ability to work effectively in high-growth and complex environments. Strong analytical skills, project management expertise, and an entrepreneurial mindset are also essential.

The Senior Manager, Digital Ordering at DoorDash plays a crucial role in transitioning the brand from a consumer marketplace to an industry-leading B2B SaaS service. By identifying growth opportunities and refining our product offerings, you help enhance the services that merchants use to engage with their customers, which ultimately drives DoorDash's overall success.

In the Senior Manager, Digital Ordering position, you will lead high-visibility projects that tackle key strategic questions. This includes launching new products, optimizing existing services, and leveraging quantitative and qualitative data to inform decisions that will shape the future of our Digital Ordering business.

Key skills for a Senior Manager, Digital Ordering role at DoorDash include strong analytical thinking, project management, excellent communication abilities, and a deep understanding of the tech industry. It's also essential to be resourceful, adaptable, and capable of engaging cross-functional teams to achieve strategic outcomes.

DoorDash offers a comprehensive benefits package for the Senior Manager, Digital Ordering position, including a 401(k) plan with employer matching, paid time off, wellness benefits, comprehensive healthcare coverage, and competitive salary packages. Further details can be discussed with the recruiter during the application process.

The Senior Manager, Digital Ordering position at DoorDash is available in major cities including New York, San Francisco, Los Angeles, Denver, Seattle, and Miami, providing flexibility for candidates from various locations.

In answering this question, discuss specific examples of projects where you led cross-functional teams. Highlight how you communicated with different departments, handled conflicts, and ensured project goals were met. Show your ability to collaborate effectively across the organization to achieve results.

For product testing and rollouts, you might want to explain your approach in phases: initial testing with a small group of merchants, gathering feedback, making necessary adjustments, and then scaling up. Emphasize the importance of data analysis and merchant feedback in refining the product.

Mention your methods for prioritizing projects, such as understanding the potential impact on the company, aligning with strategic goals, and using tools to track tasks and deadlines. Discuss how you ensure effective execution while maintaining quality.

Share an example of a time when you faced ambiguity in your work. Explain how you navigated through uncertainty by gathering information, collaborating with stakeholders, and making informed guesses to move forward, illustrating your problem-solving skills.

Discuss the data analysis tools you have used, such as Excel, Tableau, or Google Analytics. Describe how you've applied these tools to derive insights that informed strategic decisions, focusing on specific outcomes that were achieved as a result.

Share a recent growth initiative where you played a key role. Detail the process from conception to execution, including the analytical methods and strategies employed. Highlight the results achieved, such as increased sales or customer engagement.

Discuss your approach to collecting qualitative feedback, such as through interviews, surveys, or direct merchant engagement. Explain how you analyze this feedback and integrate it into decision-making and product enhancements to better serve customers.

Explain your approach to maintaining alignment between strategic goals and the company's mission. Discuss regular check-ins, team discussions, and ways you connect daily tasks with the broader vision to ensure everyone is on the same page.

Share your philosophy on leadership and mentorship. Discuss how you empower your team members, encourage their professional growth, and provide constructive feedback. Highlight specific examples where you've positively impacted someone's career advancement.

In this response, communicate your enthusiasm for DoorDash’s mission and its potential for impact on local economies. Discuss how the innovative culture and ambitious plans resonate with your aspirations and how you envision contributing to the company’s goals.