Shift Lead - Colma

As a Shift Lead at DashMart, your main role is to oversee daily operations within the local-fulfillment center, ensuring that orders are fulfilled accurately and efficiently while maintaining high standards of safety and cleanliness.

To become a Shift Lead at DashMart, you should have a high school diploma or GED, experience in food and beverage or retail environments, and the ability to lift up to 50 lbs. A food handling certificate is also required, but training will be provided.

The work environment for Shift Leads at DashMart is fast-paced and collaborative. You'll be working in a warehouse setting that may also involve light food preparation, contributing to a positive atmosphere for customers and team members alike.

Shift Leads at DashMart enjoy a range of benefits, including competitive pay, health insurance from Day 1, paid time off, a 401k match, and opportunities for career advancement and bonuses.

At DashMart, we promote a culture of teamwork by encouraging Shift Leads to engage with Operations Associates, lead by example, and foster communication across the team during shifts to enhance productivity and morale.

DashMart provides Shift Leads with clear career advancement paths, performance-based pay increases, and the training needed to develop skills that are transferable within the company and the logistics industry.

To apply for the Shift Lead position at DashMart, you would need to submit an application highlighting your relevant experience, followed by an interview process where you can demonstrate your leadership and operational skills.

Effective conflict resolution is key for a Shift Lead. Approach the situation with empathy, listen to all parties, and work collaboratively towards a solution while ensuring team morale remains intact.

Implementing clear communication, distributing tasks based on team strengths, and prioritizing orders effectively are excellent strategies to maintain productivity during busy shifts.

To ensure high-quality customer service, I would train team members on best practices, maintain open lines of communication for addressing issues quickly, and regularly gather feedback to identify areas for improvement.

I would give an example of a specific situation where I used structured training methods and hands-on assistance to help the new team member grasp their role effectively, leading to their successful integration into the team.

If I noticed an employee not adhering to safety protocols, I would address the issue immediately in a private setting, provide corrective feedback, reinforce the importance of safety, and offer further training if needed.

I would motivate my team during challenging shifts by recognizing their hard work, encouraging a positive atmosphere, and setting achievable goals to keep everyone focused and aligned.

I would discuss a challenging peak period where I successfully coordinated tasks among team members, ensured inventory was organized, and maintained a steady workflow to manage the demand efficiently.

I would highlight that I rely on digital tools like Google Docs and Google Sheets for task organization, communication, and inventory management to ensure that everyone is on the same page throughout the shift.

When dealing with underperformance, I address the issue with a private discussion to understand any underlying causes, then develop a performance improvement plan collaboratively.

The most important quality for a Shift Lead at DashMart is strong leadership skills. Being able to lead by example while being approachable ensures the team feels supported and motivated to perform well.