Assistant General Manager

The Assistant General Manager at Convene truly wears many hats! This role entails overseeing all property management aspects at the Commerce Square location in Philadelphia. You'll manage conference operations, direct staff, and ensure client satisfaction by maintaining high service standards. Your responsibilities also include coordinating with various departments, mentoring team members, and maintaining productive relationships with clients and vendors—making it a comprehensive and engaging position.

To become an Assistant General Manager at Convene, candidates should have a minimum of three years of hospitality experience, including some supervisory roles. Strong leadership skills, the ability to effectively communicate, and a knack for business acumen are essential. Additionally, physical capability to move objects and a flexible schedule may be required, given the dynamic nature of the role.

Client satisfaction is paramount for the Assistant General Manager at Convene. You'll implement service protocols and maintain a friendly atmosphere, ensuring every guest interaction meets our GRIT values. Regular communication with clients, alongside oversight of event setups and operations, will help foster successful events, building lasting relationships and ensuring a high-quality experience.

Convene values its employees and offers a comprehensive benefits package for the Assistant General Manager role. From excellent health coverage starting day one to flexible vacation time and a 401K plan with company matching, the organization prioritizes employee well-being. Additional perks like professional development support and a culture that empowers you to make an impact further enrich your experience with the team.

Convene thrives on its vibrant company culture centered around genuine teamwork, relentless pursuit of quality, and integrity. As an Assistant General Manager, you'll be part of a dynamic and growing team dedicated to delivering hospitality-driven experiences. With opportunities for professional growth and a focus on employee well-being, Convene stands out as an exceptional workplace in the hospitality industry.

When answering this question, highlight how your management style aligns with Convene's values of teamwork and integrity. Provide examples of how you foster collaboration and development among staff, while ensuring that operations run smoothly and efficiently.

Using the STAR method (Situation, Task, Action, Result) can help structure your answer. Share a specific scenario where you addressed a conflict or dissatisfaction, focusing on your proactive communication and problem-solving skills that align with the GRIT values.

Discuss your approach to setting clear expectations and regular training for staff to maintain quality service. Share any specific techniques you use to monitor performance and instill a culture of excellence among your team at Convene.

Explain your organizational strategies, such as using planning tools or delegation techniques, to manage your team's workflow effectively. Provide an example of how this process benefited a past event, emphasizing adaptability and teamwork.

Financial management is critical; describe how you analyze P&L statements, manage budgets, and make informed decisions to enhance profitability. Discuss your experience collaborating with finance teams to achieve financial goals, highlighting your analytical skills.

Share your techniques for providing feedback, conducting performance reviews, and creating growth opportunities. Use an example that reflects your commitment to employee development and how it aligns with Convene's mission to cultivate an inclusive workplace.

Give specific examples of your roles in past events, detailing your contribution to planning, execution, and post-event evaluation. Emphasize your adaptability and ability to work cross-functionally with various departments to ensure successful outcomes.

Express your passion for the hospitality industry and how Convene's values resonate with you. Discuss what excites you about the company's creative approach to event spaces and how you can contribute positively to their ongoing success and culture.

Explain your commitment to workplace safety, such as conducting regular inspections, compliance with regulations, and ensuring training for staff. Share an example of how you successfully managed health and safety standards in your previous positions.

Discuss your familiarity with tools like Salesforce for event management and any experience with AV technology setups. Emphasize your ability to adapt to various software solutions that improve operations and enhance client meetings.