Shift Lead - Landmark

As a Shift Lead at Landmark, your key responsibilities include overseeing the fulfillment of customer orders, maintaining inventory, and ensuring safety and cleanliness within the operation. You'll guide Operations Associates during their shifts, addressing any challenges they may face, and support both warehouse and kitchen operations while ensuring a positive and efficient work environment.

To qualify for the Shift Lead position at Landmark, you should have a high school diploma or GED, and while a college diploma is a plus, it’s not required. A proven track record in food and beverage, warehouse, or retail environments is essential. Additionally, you should be at least 18 years old, physically capable of lifting up to 50 lbs, and familiar with Google Docs and Sheets.

Working as a Shift Lead at Landmark means you will be in a dynamic, fast-paced warehouse and kitchen environment. You’ll spend your time on your feet, engaging directly with your team and customers. This position requires not only physical stamina but also a positive attitude and a focus on teamwork to ensure operations run smoothly and effectively.

Landmark, operated by DoorDash, is committed to your professional development. As a Shift Lead, you'll have opportunities for career advancement and performance-related pay increases twice a year. The supportive team culture encourages sharing innovative ideas and active participation in improving the customer experience.

Landmark provides a comprehensive benefits package to Shift Leads, including competitive pay, paid time off, health benefits starting Day 1, 401k matching, gym membership reimbursement, and a DashPass subscription. You’ll also enjoy performance-driven pay increases and career advancement opportunities.

Discuss how you would approach the disagreement with open communication, actively listening to the team member's perspective and working collaboratively toward a solution. Emphasize the importance of maintaining a respectful and positive work environment.

Share a specific instance where you identified an inefficiency in a process and took steps to enhance it. Discuss the outcome and how it benefited the team or company, highlighting your problem-solving and leadership skills.

Outline your commitment to safety protocols, such as regular training and accountability measures. Discuss how implementing daily checklists and encouraging team members to report hazards can lead to a cleaner, safer workspace.

Talk about using positive reinforcement and clear communication to boost team morale. Mention strategies like recognizing individual contributions and ensuring everyone understands their role to maintain productivity during peak times.

Share your personal strategies for stress management, such as prioritizing tasks, using time management techniques, and taking short breaks to recharge. Emphasize the importance of maintaining focus and a positive attitude under pressure.

Explain your approach to quality control, which might include regular checks, setting clear standards for order fulfillment, and encouraging feedback from team members to identify areas for improvement.

If relevant, discuss your previous experience in food prep and the safety protocols you have followed. Mention your willingness and ability to obtain a food handling certificate as required for the Shift Lead role.

Share a specific situation involving a challenging customer. Explain your approach to resolving the issue proactively and ensuring their satisfaction, reflecting your empathy and communication skills.

Discuss qualities like strong leadership, effective communication, problem-solving abilities, and a positive attitude. Emphasize how these traits contribute to team cohesion and overall operational success.

Talk about your experience with inventory management systems or procedures in previous roles, and your understanding of maintaining and protecting company equipment from loss, theft, and damage.