Operational Manager / 245D Designated Manager - job 1 of 4

As an Operational Manager / 245D Designated Manager at Dungarvin, your responsibilities include overseeing service quality, managing budgets, and supervising program managers. You'll ensure program compliance with licensure and certification standards, maintain regular communication with individuals served and their support networks, and manage staff performance and evaluations. This role is critical in promoting Dungarvin’s mission and high standards of care.

To qualify for the Operational Manager / 245D Designated Manager position at Dungarvin, you must meet the Designated Manager qualifications defined by Minnesota statutes. Additionally, you'll need a Bachelor's Degree in a Human Service field, along with two years of relevant experience. Valid driver's license, reliable transportation, and strong decision-making skills are also essential for this role.

As an Operational Manager at Dungarvin, you can enjoy a range of benefits, including a starting salary between $69,000 and $70,897.50, a $5,000 retention bonus, health insurance options, flexible spending accounts, pet insurance, life insurance, a 401K plan with company matching, paid time off, and growth opportunities. These perks are designed to support your personal and professional well-being.

At Dungarvin, the performance evaluation for Operational Managers involves assessing various metrics related to service quality, team management, and budget adherence. Regular check-ins with supervisors will help ensure that you are meeting your performance goals and align with Dungarvin's expectations. This system fosters professional growth and allows you to receive constructive feedback.

Dungarvin is committed to your professional development as an Operational Manager. You will have access to dedicated training programs that equip you with the skills necessary for your role. This includes ongoing training opportunities, leadership workshops, and potential for advancement within the company, making it an ideal environment for career growth.

To ensure quality of service in a residential program, I prioritize regular communication with both individuals served and their families. I conduct evaluations and audits to maintain compliance with licensure standards, and I implement feedback mechanisms that allow us to constantly improve our offerings. My approach is to stay proactive and always seek ways to elevate the standard of care we provide.

In past roles, I have utilized thorough budgeting techniques and regular financial reporting to track expenses and ensure we meet our financial targets. I believe in collaborative budget development, allowing for input from key team members to ensure accountability and transparency. Managing accounts receivable effectively has also played a crucial role in successful financial operations.

Certainly! In a previous position, I had a situation where two team members disagreed over the implementation of a new program. I facilitated a meeting where each person could express their thoughts and concerns. By promoting open communication and finding common ground, we were able to create a compromised solution that benefited the team and enhanced our program. My focus is on finding solutions rather than placing blame.

In a fast-paced environment, I prioritize tasks by assessing urgency and impact. I often utilize a task management tool to keep track of deadlines and dependencies, ensuring that critical tasks are completed first. Delegating responsibilities to my team based on their strengths allows us to manage workflows effectively while maintaining a high standard of service.

My inspiration to work in the human services field comes from a deep-seated passion for helping others. I have always believed that everyone deserves support and dignity in their lives, and being able to contribute to that as an Operational Manager is unbelievably fulfilling. I get motivated by the opportunity to create positive impacts daily.

Handling regulatory compliance requires a thorough understanding of relevant laws and guidelines. I ensure that my team is educated on compliance expectations and conduct regular training sessions to keep everyone informed. I also perform audits and evaluations to identify any areas that might need improvement, ensuring we stay aligned with regulatory standards.

Effective communication is at the heart of an Operational Manager's responsibilities. It enables clarity in expectations, encourages team cohesion, and fosters a transparent environment. I prioritize checking in with my team regularly, both formally and informally, to ensure that everyone feels involved and heard. Good communication not only improves morale but also directly impacts the quality of care we provide.

I have managed diverse teams in various settings, focusing on fostering an inclusive and collaborative culture. To motivate my team, I set clear goals and recognize their contributions to achieving those objectives. I believe in empowering team members through professional development opportunities and making them feel valued through regular feedback and acknowledgment of their hard work.

My biggest achievement in my previous role was leading a successful initiative that improved service delivery by 30%. By implementing new processes and technology, we increased efficiency and enhanced client satisfaction. It felt gratifying to know that our work directly impacted the lives of those we serve, and it illustrated the importance of strategic improvements.

I approach training and onboarding by developing a structured program that encompasses both orientation and hands-on training. I ensure new hires understand their roles clearly before they start and assign them a mentor for additional support. Also, I gather feedback from new employees about their onboarding experience, which allows us to continually improve the process and set them up for success.