Commercial IT Business Analyst EMEA

As a Commercial IT Business Analyst EMEA at Elanco, your primary responsibilities will include acting as the IT point of contact for local commercial teams, overseeing the delivery of local and regional IT initiatives, and ensuring the effective use of Elanco's commercial technology. You'll build relationships with stakeholders, manage IT projects, and support operational IT services to ensure smooth operations.

To apply for the Commercial IT Business Analyst role at Elanco, you need a Bachelor's degree in Computer Science or a related field, along with a minimum of three years' experience in IT systems implementation and support. Familiarity with commercial technologies, excellent communication skills, and a solid understanding of ITIL processes are also preferred qualifications.

Essential skills for the Commercial IT Business Analyst position at Elanco include strong analytical and problem-solving abilities, stakeholder management, and excellent interpersonal communication skills. Furthermore, experience in influencing peers and managing small to medium-sized IT projects will greatly benefit your success in this role.

At Elanco, the work environment is diverse and inclusive. You'll collaborate with dynamic individuals and participate in a culture that values innovation and creativity. The hybrid nature of the role allows you to work both remotely and on-site, providing a balance between teamwork and independent work.

Elanco values the growth of its employees, and as a Commercial IT Business Analyst, you will have ample opportunities to acquire new skills and experiences. Engaging with various teams and projects allows you to broaden your professional network and explore different pathways for career advancement within the organization.

When discussing your IT project management experience, highlight specific projects you've led or contributed to, explaining your role, the challenges faced, and how you ensured successful delivery. Mention any relevant methodologies used, such as Agile or Waterfall, and emphasize your skills in communication and stakeholder management throughout the project.

To effectively prioritize IT tasks, I typically assess the urgency and impact of each project while considering the available resources. I communicate with stakeholders to understand their needs and expectations, creating a clear action plan that aligns with the organization’s goals. This approach ensures focus is directed strategically where it's needed most.

I have experience with a range of tools, including CRM platforms, project management software like JIRA, and data analysis tools such as Tableau or Power BI. I can also adapt to new technologies quickly, ensuring I can utilize software effectively to manage commercial IT operations and support business objectives.

I approach conflicts with a mindset focused on collaboration. First, I listen to the concerns of both sides, then facilitate a discussion to find common ground. I believe transparency and open communication are key to resolving issues while ensuring all parties feel heard and respected. This helps to forge stronger relationships between IT and commercial teams.

Yes, in my previous role, I led an initiative to implement a new CRM system that improved sales tracking and reporting. I collaborated with different departments to gather requirements, coordinated with the IT department for implementation, and conducted training sessions for end-users. As a result, we saw a 20% increase in sales efficiency and enhanced data insight.

I prioritize clear communication, understanding each stakeholder's needs and expectations. I establish regular check-ins to provide updates on project progress and gather feedback. Building trust and maintaining transparency fosters a strong working relationship that supports the successful alignment of IT goals with business objectives.

I stay updated on current data privacy regulations, such as GDPR, ensuring all IT solutions align with legal requirements. This includes conducting risk assessments, implementing data protection measures, and training staff on compliance practices. I also establish protocols for handling sensitive data to maintain trust and protect organizational integrity.

My approach begins with understanding the unique needs of each team and identifying areas where technology can add value. I then create comprehensive presentations that demonstrate the benefits of new technologies, incorporating real-use cases and success stories. Encouraging hands-on demonstrations allows stakeholders to see the positive impact firsthand.

I stay motivated through setting short-term milestones and celebrating small wins along the way. Regular communication with my team keeps our goals aligned and fosters a supportive environment. I also take the opportunity to reflect on the overall project impact and how it contributes to the organization's objectives, maintaining focus on the larger vision.

Key challenges for a Commercial IT Business Analyst can include managing diverse stakeholder expectations, translating technical jargon into business-friendly language, and ensuring that IT solutions meet commercial objectives efficiently. I believe effective communication, adaptability, and strong analytical skills are vital for overcoming these challenges and achieving success.