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Carelon Account Executive III

This position will work in a hybrid model (remote and office). The ideal candidate will live within 50 miles of one of our Elevance Health PulsePoint locations. The Carelon Account Executive III is responsible for leading the new relationship and implementation of the Behavioral Health Crisis Care Hub with the state of Nevada Department of Public Behavioral Health..How you will make an impact:· Responsible for achieving client success and retention by identifying client strategy and developing deep familiarity with all aspects of client contracts including products, service levels, and client KPIs.· Foster collaboration with key stakeholders to develop account plans for each client and achieve shared goals. Identify and execute cross-sell / upsell opportunities to achieve gross margin, P&L and EBITDA targets.· Understands and leverages data on account performance and provides input on the regional growth strategy each year.· Takes a lead role in client meetings, upsells and RFPs / Rebids. Serves as a key client contact for independent resolution and innovation for client executive teams.· Coaches Account Managers as needed.· Lead and influence communications with C-suite leadership on company value proposition and alignment to client strategy.· Manage client expectations and negotiates mutually beneficial contract terms and deliverables with client team.· Champions change initiatives and tailors’ style to meet client expectations.Minimum Requirements:Requires a BA/BS and a minimum of 8 years of experience working in a sales and/or account management, strategy, or sales support operations role; or any combination of education and experience which would provide an equivalent background.Preferred Skills, Capabilities and Experiences:· MBA or MA in behavioral health preferred.· Behavioral Health and crisis experience (call center, mobile crisis, etc.) preferred· PMP, Six Sigma, and/or Business Change Management experience and certifications preferred.For candidates working in person or remotely in the below location, the salary* range for this specific position is $128,772 to $193,158Location: NevadaIn addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.• The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.Who We AreElevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.How We WorkAt Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.
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Average salary estimate

$160965 / YEARLY (est.)
min
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$128772K
$193158K

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What You Should Know About Carelon Account Executive III, Elevance Health

The Carelon Account Executive III at Elevance Health is a fantastic opportunity for an experienced professional looking to make a real impact in the healthcare sector. Situated in the vibrant city of Las Vegas, NV, this hybrid role offers flexibility as you lead the new relationship and implementation of the Behavioral Health Crisis Care Hub with the Nevada Department of Public Behavioral Health. This is more than just a job; it's an opportunity where your expertise in sales and account management will shine! You’ll be at the forefront of fostering lasting relationships with clients, understanding their needs, and crafting strategies that align with their business goals. By deeply familiarizing yourself with client contracts, products, and key performance indicators, you'll ensure client success and drive retention. You'll work closely with various stakeholders to develop account plans and seize opportunities for cross-selling and upselling, leading to achieving gross margin targets. In this role, you will also coach Account Managers and influence C-suite communications, ensuring client expectations are not only met but exceeded. With a minimum of 8 years in sales and account management, your background in behavioral health and crisis care will be hugely valuable. Elevance Health provides a supportive culture and competitive benefits, ensuring that you’re recognized for your contributions while helping improve lives and communities. If you're passionate about making healthcare simpler and better for everyone, this role could be your next big step!

Frequently Asked Questions (FAQs) for Carelon Account Executive III Role at Elevance Health
What are the primary responsibilities of the Carelon Account Executive III at Elevance Health?

As a Carelon Account Executive III at Elevance Health, your primary responsibilities include leading new relationships with clients, particularly with the Nevada Department of Public Behavioral Health to implement the Behavioral Health Crisis Care Hub. This entails developing deep familiarity with client contracts, understanding KPIs, and fostering collaboration with key stakeholders to develop effective account plans.

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What qualifications do I need to become a Carelon Account Executive III at Elevance Health?

To be considered for the Carelon Account Executive III position at Elevance Health, you will need a BA/BS and at least 8 years of experience in sales, account management, or a similar role. Preferred qualifications include an MBA or MA in behavioral health, along with experience in crisis care and certifications like PMP or Six Sigma.

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How does Elevance Health measure success for the Carelon Account Executive III role?

Success for the Carelon Account Executive III at Elevance Health is primarily measured through client satisfaction and retention rates, achievement of financial targets such as gross margin and P&L, as well as the execution of effective account strategies that align with client goals.

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What is the working environment like for the Carelon Account Executive III position at Elevance Health?

The Carelon Account Executive III role at Elevance Health operates in a hybrid model, allowing for both remote work and in-office days. Ideal candidates should reside within 50 miles of an Elevance Health PulsePoint location, ensuring they can meet client expectations through onsite engagement as necessary.

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What additional benefits does Elevance Health offer to Carelon Account Executive III employees?

In addition to a competitive salary range, Elevance Health offers a comprehensive benefits package that includes health insurance, paid time off, incentive programs, a 401(k) with matching contributions, and stocks purchase plans, ensuring employees are well-supported in their roles.

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Common Interview Questions for Carelon Account Executive III
Can you describe your experience with client relationship management as a Carelon Account Executive III?

When answering this question, be sure to highlight specific examples of how you've successfully managed client relationships in the past. Discuss the strategies you used to understand client needs, your approach to fostering collaboration, and how you ensured client satisfaction and retention.

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How do you identify and capitalize on upsell opportunities within existing client accounts?

Focus your response on your analytical skills and intuition for recognizing client needs. Provide an example of a situation where you successfully identified an upsell opportunity, detailing how you approached the client and the outcome of your efforts.

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What role does data analysis play in your approach to managing client accounts?

Emphasize the importance of leveraging data for making informed decisions. You can discuss how you use data to track account performance, identify trends, and develop strategies that align with client goals. Mention any specific tools or methodologies you are familiar with.

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How would you handle a situation where a client is dissatisfied with your service?

Demonstrate your problem-solving skills by exemplifying active listening and empathy in resolving client concerns. Discuss how you would engage the client, seek to understand their issues, and collaboratively work towards a resolution that meets their needs.

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Describe a time when you had to influence C-suite leadership on client strategy.

When answering, provide an impactful story where you successfully communicated complex client strategies to executive leadership. Focus on your preparation, the insights you provided, and the impact your relationship-building had on the client account.

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What strategies have you used to coach and develop account managers in your team?

Discuss your mentorship approach and how you provide constructive feedback. Share specific instances where your coaching has led to enhanced team performance and improved client engagement.

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In your opinion, what are the key challenges facing the healthcare industry today?

Prepare for this question by discussing current trends in healthcare, such as the rise of telehealth, data security, and patient engagement. Tailor your insights to reflect how these challenges impact client accounts and your strategies to address them.

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How do you prioritize tasks when managing multiple client accounts?

Share your time-management techniques and tools you rely on for organizing tasks. Highlight your ability to assess urgency and importance when prioritizing client needs and maintaining exceptional service levels.

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Tell me about a time when you successfully turned around a struggling client account.

Focus on storytelling by detailing the context, the challenges faced, your strategic actions, and the positive outcomes that resulted. Showcase your analytical skills and determination in revitalizing the client relationship.

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What role do you think communication plays in client success?

Illustrate your belief that effective communication is critical in building trust and understanding client needs. Provide examples of how you've employed open communication channels to foster a positive client experience.

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Our mission is to improve lives and communities. Simplify healthcare. Expect more.

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Full-time, hybrid
DATE POSTED
December 19, 2024

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