Project Manager Sr, Contact Center Technology Projects

Anticipated End Date:2024-12-03Position Title:Project Manager Sr, Contact Center Technology ProjectsJob Description:Carelon's Contact Center Strategy Organization is seeking a Project Manager Sr. Reporting directly to the VP of Strategic Initiatives, this role will manage multiple projects of varying sizes and duration, and the work will incorporate both the business and technical aspects of the project. This position can work in a hybrid way from any US Elevance Health corporate work location.How you will make an impact:• Applying project management knowledge, skills, tools and techniques to project deliverables, processes, and systems• In addition to all the responsibilities of a project manager, this position coaches and mentors project team members• Determines project scope; develops resource, risk, quality, cost, and scope management plans• Develops training plans; develops requirements documents; develops project approval matrix• Identifies project team training and tool needs;• Defines, recommends and secures contractual agreements for services and products; coordinates requirements, schedules implementation and post-implement plans, and develops service-level agreements for vendor partners and global resources firms• Defines quality gates for each project methodology phase; defines critical success factors; and establishes and manages the project warranty periodRequires a BA/BS in a related field and minimum of 5 years professional project management experience required during which at least 3 years are spent leading and directing project tasks; or any combination of education and experience, which would provide an equivalent background.Highly Preferred:-Project Management Professional (PMP) certification.-Experience with Project management, managing high-value technology projects across a matrix enterprise.-Experience leading technology projects such as CRM implementations, IVR automation, chatbot installations, AI powered knowledge management, and other contact center technology - in an operational business.Job Level:Non-Management ExemptWorkshift:1st Shift (United States of America)Job Family:BSP > Program/ProjectPlease be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.Who We AreElevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.How We WorkAt Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact [redacted] for assistance.