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Account Specialist, Canada Sales

About the Company


e.l.f. Beauty, Inc. stands with every eye, lip, face and paw. Our deep commitment to clean, cruelty free beauty at an incredible value has fueled the success of our flagship brand e.l.f. Cosmetics since 2004 and driven our portfolio expansion. Today, our multi-brand portfolio includes e.l.f. Cosmetics, e.l.f. SKIN, pioneering clean beauty brand Well People, Keys Soulcare, a groundbreaking lifestyle beauty brand created with Alicia Keys and Naturium, high-performance, biocompatible, clinically-effective and accessible skincare.


In our Fiscal year 24, we had net sales of $1 Billion and our business performance has been nothing short of extraordinary with 23 consecutive quarters of net sales growth. We are the #2 mass cosmetics brand in the US and are the fastest growing mass cosmetics brand among the top 5. Our total compensation philosophy offers every full-time new hire competitive pay and benefits, bonus eligibility (200% of target over the last four fiscal years), equity, flexible time off, year-round half-day Fridays, and a hybrid 3 day in office, 2 day at home work environment. We believe the combination of our unique culture, total compensation, workplace flexibility and care for the team is unmatched across not just beauty but any industry.


Visit our Career Page to learn more about our team: https://www.elfbeauty.com/work-with-us


Position Summary

e.l.f. Beauty is looking for a motivated, collaborative, Account Specialist to join our dynamic, high-growth company. Reporting to the Senior Director, this position is based in a remote office.

 

The Account Specialist will assist the sales team on bringing e.l.f. Cosmetics to life across Canadian national retailers. The role supports all customer management functions and assists in the day-to-day customer relations, customer promotional planning, item set up, light analytics, in-store activations, assortment planning and more.

 

The ideal candidate is someone who embraces e.l.f.’s dynamic culture of executing with speed and quality to drive solutions. S/he needs to be a self-starter bringing at least 2+ years of relevant sales experience. The ideal hire will be someone who has demonstrable skills working effectively with both internal and external cross-functional partners while thriving in an entrepreneurial environment comfortable with collaboration across all parts of the business.


Responsibilities:
  • General administration support requests (sending samples, listing forms etc)
  • Ensure all customer requests for information are met in a timely manner
  • Collaborate with all other members of the Sales team and cross-functional partners
  • Project management on in-store and visual merchandising needs
  • Establish and maintain effective relationships with decision-makers
  • Build and maintain relationships with customers
  • Provide administrative, clerical and customer support services
  • Support Account Manager(s) to ensure smooth sales operations
  • Prepare and distribute monthly sales reports
  • Sales reporting analysis to understand what’s working/not in assortment, tracking of new items, and endcap and display performance
  • In-Store merchandising updates
  • Item setup and maintenance with retailers – costing, case packs, name updates
  • Monitor and report on competitive brand launches and events
  • Provide support with retailer marketing and ecommerce requests
  • Track, analyze and present learnings from marketing campaigns
  • Attend and support at retailer conferences and events as needed


Requirements:
  • 2+ years sales experience
  • Self-motivated, goal oriented, desire to deliver results
  • Fast learner, quick thinker
  • Retail Link experience, including Item360
  • Strong planning and organizational skills
  • Effective communication skills
  • Strong computer and analytical skills. Specifically, Microsoft Office Excel and PowerPoint
  • Strong relationship building skills
  • Team-oriented, responsive, passion to succeed
  • Post-secondary Bachelor’s Degree in Business or similar major
  • Strong attention to detail and time management skills
  • Ability to work in a team or independently
  • Demonstrates initiative, not afraid to troubleshoot on their own
  • Passion for beauty


This job description is intended to describe the general nature and level of work being performed in this position. It also reflects the general details considered necessary to describe the principal functions of the job identified, and shall not be considered, as detailed description of all the work required inherent in the job. It is not an exhaustive list of responsibilities, and it is subject to changes and exceptions at the supervisors’ discretion.


e.l.f. Beauty respects your privacy. Please see our Job Applicant Privacy Notice (www.elfbeauty.com/us-job-applicant-privacy-notice) for how your personal information is used and shared.

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Average salary estimate

$60000 / YEARLY (est.)
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$50000K
$70000K

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What You Should Know About Account Specialist, Canada Sales, E.L.F. BEAUTY

Join e.l.f. Beauty, Inc. as an Account Specialist in our Canada Sales team, where you'll be at the forefront of bringing our exceptional products to life! Based in a remote environment and reporting to the Senior Director, you'll dive into the vibrant world of e.l.f. Cosmetics, known for our clean and cruelty-free beauty products. In this role, you'll provide invaluable support to the sales team, ensuring smooth operations across Canadian national retailers. Your responsibilities will range from customer management and promotional planning to conducting light analytics and supporting in-store activations. We're looking for someone with a dynamic spirit and 2+ years of relevant sales experience who can thrive in our fast-paced, collaborative environment. You'll get to collaborate with different teams while developing relationships with key decision-makers and supporting the Account Manager to ensure everything runs like clockwork. If you have strong analytical skills, attention to detail, and a passion for beauty, we want to hear from you! With our culture focused on flexibility, competitive compensation, and a fantastic work-life balance, this is an exciting opportunity to align your career with a brand that’s all about inclusivity and quality. Are you ready to bring your talent to the beauty industry? Let’s make it happen together at e.l.f. Beauty!

Frequently Asked Questions (FAQs) for Account Specialist, Canada Sales Role at E.L.F. BEAUTY
What are the main responsibilities of an Account Specialist at e.l.f. Beauty?

As an Account Specialist at e.l.f. Beauty, your responsibilities include providing administrative support to the sales team, assisting in customer management, promotional planning, and light analytics. You'll collaborate with cross-functional teams, build customer relationships, manage projects related to visual merchandising, and prepare monthly sales reports. Your role is crucial in ensuring that our products shine in Canadian retailers.

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What qualifications are needed for the Account Specialist position at e.l.f. Beauty?

To qualify for the Account Specialist role at e.l.f. Beauty, candidates should possess at least 2 years of sales experience, preferably in a retail or beauty-related environment. A Bachelor’s degree in Business or a similar field is also required. Strong planning and organizational skills, effective communication, proficiency in Microsoft Office (especially Excel), and a passion for beauty are essential to excel in this position.

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Is the Account Specialist position at e.l.f. Beauty remote?

Yes, the Account Specialist position at e.l.f. Beauty is a fully remote role, allowing for flexibility in your work environment. You’ll join a dynamic team that collaborates effectively from across Canada while enjoying the benefits of a supportive, virtual workspace.

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What type of work environment can I expect at e.l.f. Beauty as an Account Specialist?

At e.l.f. Beauty, you can expect a vibrant, collaborative work environment. The culture is designed to encourage fast-paced execution and innovation while ensuring a supportive atmosphere. Team members enjoy workplace flexibility, competitive compensation, and exciting opportunities to connect and grow within the beauty industry.

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How does the compensation package for the Account Specialist role at e.l.f. Beauty look?

e.l.f. Beauty offers a comprehensive compensation package that includes competitive pay, eligibility for bonuses, equity options, and flexible time off policies. Employees also benefit from half-day Fridays year-round, supporting a healthy work-life balance while contributing to our fast-growing success in the beauty market.

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Common Interview Questions for Account Specialist, Canada Sales
Can you explain your experience in sales and how it relates to the Account Specialist position at e.l.f. Beauty?

When answering this question, focus on specific sales roles you've held, highlighting relevant achievements and the skills you developed. Explain how those experiences prepared you for the responsibilities detailed in the Account Specialist job description, emphasizing your ability to manage relationships and support sales operations effectively.

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Describe a time you successfully collaborated with a cross-functional team.

Share a specific example where you worked with different departments on a project. Emphasize the steps you took to ensure communication and collaboration, the challenges you faced, and the positive outcome. This will showcase your teamwork skills and understanding of e.l.f. Beauty's collaborative culture.

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How do you manage multiple priorities in a fast-paced work environment?

Discuss your prioritization strategies, such as using to-do lists, setting deadlines, or leveraging tools that help you stay organized. Provide a concrete example where you effectively juggled multiple tasks, showcasing your problem-solving skills and ability to stay focused.

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What do you believe is key for building strong relationships with customers?

Emphasize the importance of active listening, understanding customer needs, and providing timely responses. Discuss how you can adapt your communication style to suit different personalities and how maintaining trust and integrity fosters strong, lasting relationships.

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How do you track and analyze sales performance?

Illustrate your experience with sales tracking, data analysis, and using software tools, particularly Microsoft Excel. Discuss how you interpret sales data to identify trends and adjust strategies accordingly, demonstrating your analytical skills that are vital for the Account Specialist role.

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What interests you about working for e.l.f. Beauty?

Share your passion for beauty and what excites you about e.l.f. Beauty's commitment to clean, cruelty-free products. Highlight the brand's innovative spirit and growth trajectory in the market, and how you want to contribute to that success as an Account Specialist.

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Can you provide an example of a time you resolved a challenging customer issue?

Describe a specific situation, focusing on the problem, the steps you took to address it, and the outcome. This will showcase your problem-solving ability and customer service dedication, both critical aspects of the Account Specialist's role.

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What are the main challenges you think the sales team at e.l.f. Beauty faces?

Discuss your understanding of the beauty industry, highlighting challenges such as market competition, ever-changing consumer preferences, and the importance of effective promotional strategies. This shows you’re aware of the larger landscape and prepared to contribute to overcoming those challenges.

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What strategies do you use to ensure timely follow-up with customers?

Highlight your organizational skills, such as maintaining a follow-up log, setting calendar reminders, or using project management tools. Provide an example of how effective follow-up can deepen customer relationships, demonstrating your proactive approach.

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How have you adjusted your approach to selling in a changing retail environment?

Discuss how you stay informed about industry trends and consumer behavior. Provide a specific instance where you adapted your sales strategies to meet shifting demands or new retail regulations, showing your flexibility and resolve to succeed.

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We build brands to disrupt industry norms, shape culture and connect communities through positivity, inclusivity and accessibility.

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Full-time, remote
DATE POSTED
December 7, 2024

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