Account Executive, Virginia

The Account Executive at 10x Genomics in Virginia is responsible for strategic account planning, customer consultation, sales management, and maintaining customer relationships. This role requires a deep understanding of Single Cell and Spatial profiling, ensuring customers receive tailored technology solutions while achieving business goals consistently.

To qualify for the Account Executive role at 10x Genomics, candidates typically need a Bachelor’s degree in a relevant field like Biology or Biochemistry, alongside 6-8 years of sales experience in the Life Sciences. Extensive knowledge of single cell and spatial biology tools is essential, and strong customer-facing skills are a must.

At 10x Genomics, we believe in empowering our Account Executives through continuous professional development. The company provides access to comprehensive training, encourages pursuing advanced knowledge in the field, offers mentorship opportunities, and fosters a culture of collaboration, enabling you to grow alongside your career.

The sales process for an Account Executive at 10x Genomics involves effective funnel management, accurate sales forecasting, pipeline tracking through CRM tools, and a consultative selling approach. This holistic process aims to build relationships, understand client needs, and facilitate technology adoption post-purchase.

The Account Executive role at 10x Genomics may require occasional travel to meet with clients, attend conferences, or engage in field-based activities essential for building and nurturing customer relationships. Travel frequency will vary based on territory needs and client engagements.

Customer relationship management is crucial for the Account Executive at 10x Genomics. Building trust and understanding research needs ensures high satisfaction levels and fosters long-term partnerships, ultimately leading to successful sales and innovation in the life sciences sector.

A successful Account Executive at 10x Genomics possesses strong technical knowledge, exceptional relationship-building skills, and a proactive, consultative approach to selling. They are resilient, understand market dynamics, and can communicate complex scientific concepts clearly to drive customer engagement.

When answering this question, highlight your hands-on experience with these tools, including any projects where you've successfully utilized them. Discuss your technical knowledge and how this expertise can translate into meeting the needs of clients at 10x Genomics.

For this question, demonstrate your method for assessing potential value and urgency for different accounts. Discuss how you utilize data, customer interactions, and business outcomes to prioritize effectively, ensuring you align your efforts with company goals.

Share a specific scenario where you identified issues, engaged in communication, and implemented solutions to rebuild that relationship. Highlight how you maintained focus on customer satisfaction and ended up with positive results.

Outline your approach to planning, from market analysis to developing actionable tactics. Discuss how using tools and analytics aids in effective territory management, ensuring you maximize outreach and opportunities to connect with potential clients.

Mention specific resources such as journals, conferences, webinars, and memberships in professional organizations. Explain how staying current on trends enables you to offer informed consultations to clients at 10x Genomics.

Discuss your understanding of how customer feedback informs product development and sales strategies. Emphasize your commitment to gathering and analyzing feedback to enhance customer satisfaction and improve your offerings.

Outline a step-by-step process that includes understanding needs, presenting tailored solutions, addressing objections, and reinforcing value. Highlight the importance of following up and maintaining communication after the initial sale.

Explain how you would acknowledge the competitor's strengths while emphasizing the unique value proposition of 10x Genomics products. Focus on building relationships and showing how your solutions align with client objectives.

Describe how collaborating with internal teams enhances your ability to serve clients effectively. Discuss examples where cross-functional teamwork led to successful customer outcomes, illustrating your belief in a collaborative approach.

In your answer, express your admiration for 10x Genomics' commitment to scientific advancement and innovation. Show your enthusiasm for contributing to the mission and how your skills and career goals align with the company’s vision.