Dining Services Associate - job 2 of 2

Description

REQUIREMENT:

• Teams with unit personnel to assure the delivery of meals to patients in a timely fashion in accordance with defined service standards.
• Assures patients receive the food items they desire, including special requested items within the parameters of the patients diet order.
• Communicates to nursing when there are patients that require special assistance with feeding. Assures that all trays are retrieved at the end of the meal and returned to the kitchen or loaded onto the transport cart for delivery to the kitchen.
• Monitors the level of patient satisfaction and other patient food issues. Serves as the liaison between dining services and the nursing unit regarding patient dining services.
• Uses a portable technology device to verbalize or review menu choices and assist patients with the selection of menu items that meet the requirements of his/her diet order including allergies/ intolerances/ cultural/ethnic and religious needs.
• Keeps clinical dietitians for the unit apprised of patients with special requirements so that adjustments may be made to provide alternative meal options.
• Provides patient with information regarding the menu ordering process, diet specifications, and distribution of meals. MINIMUM QUALIFICATIONS:
• High school diploma or equivalent preferred.
• Must be able to read, write, and follow instructions.
• At least two years of college preferred. Previous hospitality experience preferred.
• Experience in a high volume operation preferred. Fast food experience does not qualify. Demonstrated skills in customer service, critical thinking, problem solving and written and verbal communication.
• Ability to make sound judgments while quickly processing information. Proficient computer and web-based software skills including the ability to adapt to regular changes in software programs and processes. Ability to lift up to 50 lbs. Ability to walk and stand for extended periods. Ability push and/or pull carts weighing up to 250 pounds.

Additional Details

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.