Developer Support Engineer

As a Developer Support Engineer at EngFlow, you'll serve as the primary technical contact for new and existing customers, guiding them through the adoption of our platform. You'll troubleshoot complex issues related to build systems and integrations, assist in optimizing customer workflows, and collaborate with the engineering team to track bugs and feature requests. Additionally, you'll be involved in creating technical documentation and engaging with the community to uphold EngFlow's voice.

To qualify for the Developer Support Engineer position at EngFlow, candidates should have at least 3 years of experience in software development, technical support, or similar roles. A strong understanding of developer workflows and build systems is essential, particularly if you have experience with Bazel or similar tools. Proficiency in a programming language such as Go, Java, or Python, alongside experience in a Linux/Unix environment, is also important.

EngFlow fosters a culture of collaboration and operational excellence that supports Developer Support Engineers. Our fully remote environment encourages teamwork through various team-building events and regular meet-ups at global destinations. We emphasize fun during work while ensuring that achieving customer satisfaction is our priority.

Key skills for a Developer Support Engineer at EngFlow include strong communication abilities to clearly explain technical concepts, proficiency in software development practices, and familiarity with tools like Docker and Kubernetes. Additionally, a customer-centric mindset and a passion for problem-solving are critical for this role.

EngFlow offers a comprehensive benefits package for Developer Support Engineers, which includes medical, dental, and vision coverage, a 401k plan, parental leave, and generous vacation time. With our commitment to a healthy work-life balance, we also host exciting team events and gatherings throughout the year.

When answering this question, focus on specific examples where you successfully resolved build system challenges. Highlight your approach to identifying the root cause of issues and your methodology in testing solutions.

Discuss your strategy for assessing the urgency and impact of customer requests, including how you communicate with customers and keep them updated on the status of their feedback. Emphasize collaboration with internal teams to ensure customer needs are met.

Be candid about your technical skills and experiences with programming languages and tools mentioned in the job description. Relate this to how these skills would apply to the Developer Support Engineer role at EngFlow.

Share your approach to customer communication in these scenarios, detailing how you would reassure the customer, research the issue, and follow up with an accurate answer.

Discuss any specific experiences you've had collaborating with distributed teams, such as using collaborative tools or managing time zones effectively.

Talk about your writing process, including any frameworks you follow to structure documentation and how you gather feedback from peers to improve clarity.

Mention the resources you utilize to keep your knowledge current, such as online courses, webinars, forums, or attendance at relevant conferences.

Provide a specific example where your initiatives led to improved efficiency or effectiveness in workflows, detailing the outcomes and feedback received.

Reflect on areas such as emotionally charged interactions with frustrated customers and emphasize how you address these challenges to maintain a positive, supportive relationship.

Relate your interests and values to EngFlow's mission of accelerating developer workflows. Share specific aspects of the company culture or innovative work that resonate with you.