Job details

Overnight Customer Service Rep

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Overview

Enterprise Mobility operates the National, Enterprise, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America.

National and Alamo has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This full time role would be located at the Tampa International Airport.

5405 Airport Service RD

Tampa, Fl 33607

Compensation: $20/hour based on a 40 hour work week

Schedule: Overnight shift between the hours of 6pm-5am. 5 day work week with 2 consecutive days off. Specific shift and off days to be determined. Candidates must be available to work nights, weekends, and holidays.

We offer:

Paid time off
Employee discounts
40 hour per week consistent work schedule
Health Insurance
Life Insurance
Dental Insurance
Vision Insurance
Retirement savings plan including 401k with matching profit sharing
Training and development

Responsibilities

Meet and greet customers in a professional, friendly, and timely manner
Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
Place outgoing calls for callback management, and miscellaneous calls as assigned
Assist to assess condition of rental upon return
Notify Management of any known customer problems
Notify Management of any known vehicle problems and any required vehicle maintenance
Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

Equal Opportunity Employer/Disability/Veterans

Qualifications

Must be at least 18 years old
High School Diploma or G.E.D. required
Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support
Must have a valid driver's license with no more than 2 moving violations in the last 3 years.
No drug or alcohol related convictions on driving record in past 5 years (DWI/DUI).
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Apart from religious observation, must be able to work at a location that is open 7 days per week and includes weekends, weeknights, and holidays

Average salary estimate

$41600 / YEARLY (est.)

min

max

$41600K

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What You Should Know About Overnight Customer Service Rep, Enterprise Holdings

Are you ready to take your customer service skills to the next level? Join Enterprise Mobility in Tampa as an Overnight Customer Service Representative! This exciting position offers you the chance to work for a company that operates the renowned National, Enterprise, and Alamo car rental brands—often named one of the best places to work. In this role, you'll provide superior and friendly customer service, ensuring every transaction is efficient and pleasant. As part of a dedicated team, you'll facilitate the rental process by verifying customer information and providing accurate documentation for an enjoyable rental and return experience. Your responsibilities will also include answering calls, assisting with maps and local information, and resolving customer inquiries. Scheduled for the overnight shift from 6 PM to 5 AM, you'll enjoy a consistent 40-hour workweek with two consecutive days off. Not only do we offer competitive compensation at $20/hour, but we also provide comprehensive benefits, including health and life insurance, retirement savings plans, and employee discounts. If you have at least a year of relevant customer service experience and a valid driver’s license, we want to hear from you. Join us in making customer experiences memorable and fulfilling at Tampa International Airport!

Frequently Asked Questions (FAQs) for Overnight Customer Service Rep Role at Enterprise Holdings

What are the main responsibilities of an Overnight Customer Service Rep at Enterprise Mobility?

As an Overnight Customer Service Representative at Enterprise Mobility, your primary responsibilities include greeting customers warmly, providing efficient service while explaining rental terms and vehicle features, and answering calls regarding reservations and general inquiries. You’ll be expected to assess rental conditions upon return and report any issues to management, all while maintaining a professional and friendly demeanor to ensure a positive experience for every customer.