Job details

Medication Associate (Pharmacy Tech)

Who we are:

At Better Life Partners, we provide what it takes to heal from addiction. Wherever. Whenever.

We work alongside community-based organizations to meet our members where they are, no matter what recovery looks like to them. By combining virtual and in-person counseling, community support, and access to life-saving medication, we help people move beyond addiction to find belonging, love, and purpose.

If you’re looking to roll up your sleeves and meet hard challenges head-on, then we’re looking for you.

The role:

Our organization is seeking a Pharmacy Technician Medication Associate to join our Central Member Services department / Medication Management Team. This is a full-time position with a rapidly growing company that will be loaded with challenges, excitement, and opportunity. To be successful in this role, you will be able to have very acute attention to detail, thrive in a fast-paced, dynamic environment, and be able to provide excellent customer service. You are excited about our mission and committed to helping people through a sometimes difficult system. Ultimately, you will ensure our members receive their medications in a timely fashion.

This position is remote but quarterly in-person staff meetings are expected. Candidates must reside in one of the following states: District of Columbia, Florida, Georgia, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island, South Carolina, Vermont, Virginia, or Connecticut.

What you will do:

Delivering quality customer service to members, responding to inquiries, questions, or requests, and referring them to the appropriate parties where necessary including inbound/outbound calls, text, and email
Coordinate with members, Member Service Associates, medical providers, insurance companies, and pharmacy staff to ensure accurate prescriptions
Ability to troubleshoot complex issues with pharmacies and insurance companies to ensure medication is available when needed
Review and interpret medication history data from all available sources, including the Prescription Drug Monitoring Program (PDMP)
Processing bulk electronic prescriptions and evaluating in the internal system for completeness and accuracy
Recording medical histories while maintaining confidentiality and compliance with HIPAA and 42 CFR Part 2 regulations
Determine the need for Prior Authorizations and process as required
Troubleshoot these issues when necessary

You are a good fit if you have:

Proven work experience in a pharmacy, medical office, or hospital or similar role
A pharmacy technician certification (CPhT) or a licensed practical nurse (LPN) / licensed vocational nurse (LVN) license
Familiarity with the medication prescribing life cycle
Inbound call experience required

It will also be great if you have:

Excellent communication skills
Strong attention to detail
The ability to use a computer and navigate multiple systems simultaneously
Necessary math skills for calculating complex medication quantities and durations
Extensive customer service experience; comfortability with speaking over the phone, texting, and emailing
Experience working in a fast-paced work environment, remote work a plus
Must be dependable
Ability to work effectively in a close-knit team and independently

Work location requirements:

BLP operates in hybrid and remote work environments, which allows us to better meet our members and partners where they’re located. Candidates applying for this role must be willing and able to travel locally within the communities we serve and/or travel to onsite meetings as expected in coordination with their department and business needs.

When working from home, the requirements include:

Must have reliable internet service with a fast upload/download ability
Ability to ensure any protected health or proprietary data/information is not visible (or audible) to others in any work location
Must have a quiet space to speak to members, team members, or external partners with minimal background noise and distractions

$18.53 - $24.63 an hour

The actual compensation offered within the range, along with title and level, will be dependent on a variety of factors including, but not limited to, relevant experience, qualifications, skills, level offered, business requirements, and performance expectations. All full-time BLPeeps are also eligible for equity in the form of stock options to be invested in BLP’s growth and success!

In addition to a competitive compensation package, we’re offering the chance to be the change you wish to see in your community. Help us work toward a future where everyone can have a healthy life filled with belonging, love, and purpose.

We’re a recovery-friendly workplace that values family life, diversity, equity, and inclusion.

Average salary estimate

$44900 / YEARLY (est.)

min

max

$38500K

$51300K

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What You Should Know About Medication Associate (Pharmacy Tech), Better Life Partners

At Better Life Partners, we believe in healing from addiction on your own terms, wherever you are. We're currently on the hunt for a compassionate and detail-oriented Medication Associate, also known as a Pharmacy Technician, to join our dedicated Central Member Services team. This remote role is perfect for someone who thrives in a fast-paced environment and has a genuine desire to help others navigate their recovery journey. As a Medication Associate, your main focus will be to ensure our members receive their medications promptly and accurately, while delivering top-notch customer service. Your responsibilities will include coordinating with pharmacies and insurance providers, reviewing medication histories, and troubleshooting any potential issues that may arise. Attention to detail is key, and you'll need to be comfortable interpreting complex medication data. This position not only offers challenges and opportunities for personal growth within a rapidly expanding organization, but also requires you to engage with our members through phone, text, and email. We value communication and teamwork, so if you're someone who can work independently yet collaborates effectively with a close-knit team, we’d love to hear from you. Better Life Partners operates within a remote and hybrid work model, allowing you to make a significant impact right from your home. If you reside in the listed states and have experience in a pharmacy or medical setting, this could be the rewarding opportunity you’ve been looking for. Join us in transforming lives and making a difference in your community!

Frequently Asked Questions (FAQs) for Medication Associate (Pharmacy Tech) Role at Better Life Partners

What responsibilities does a Medication Associate at Better Life Partners have?

As a Medication Associate at Better Life Partners, you are responsible for delivering exceptional customer service to our members, responding to their inquiries and requests. You will coordinate with medical providers, pharmacies, and insurance companies to ensure accurate prescriptions are provided in a timely manner. Additionally, your duties include reviewing medication histories, processing electronic prescriptions, and troubleshooting any issues related to medication availability.