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IT Support Analyst

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Company Description

EBG is an e-commerce solutions provider specializing in travel and entertainment, and also offering retail products and services, voluntary benefits and insurance.

EBG powers a robust portfolio of technology solutions and operates a network of employer and membership-based platforms reaching a captive audience, providing leading brands with incremental distribution opportunities. EBG's expanded network reaches over 100 million users from participating companies and closed loop affinity and membership groups.

EBG owns and operates one of the largest and most comprehensive employee savings programs in the country — serving over 40,000 corporate clients through its proprietary platforms TicketsatWork, Plum Benefits, Working Advantage and Beneplace.

EBG is a b2b2c company headquartered in Miami (Aventura), with offices in New York, Orlando, and Austin. We offer a hybrid work environment with a balance of collaboration and flexibility.

Job Description

The IT Support Analyst I must be able to provide technical hardware and software support to networked installations of desktops and laptops running primarily Microsoft operating systems in a domain environment. Respond to support requests via phone, email and in person to a rapidly growing company.

Job Functions

Provide Onsite support for primarily Windows environment along with assisting with user issues across the enterprise
Provide on-site end-user computing support including: investigating, troubleshooting, and resolving hardware, software, network, and other technology challenges
Create, resolve, or escalate tickets and track issues and resolutions
Manage user accounts on multiple systems
Escalate issues within the IT team as needed
Assist in solving technology incidents by providing onsite support for any networking or infrastructure issues

#LI-Hybrid

Qualifications

Associates degree in related field or an equivalent combination of education and experience
2+ years of IT helpdesk experience
Experience with account creation, deletion, and changes in Active Directory and Exchange, Azure AD
Experience with setup and troubleshooting Windows 10
Working knowledge of Office 365 – Outlook, Sharepoint, OneDrive, Teams, etc
Understanding of TCP/IP, WAN, LAN, and Wireless network technologies
Ability to communicate effectively, both written and orally, in a professional manner.
Ability to multi-task, be a strong team player, and have strong organizational skills and time management skills
Must possess excellent problem-solving skills and an ability to find, troubleshoot, and resolve issues using whatever outside resources (i.e. research) are required.
Technical certifications like A+, Network+, Security+ are a plus.
Able to work a hybrid schedule onsite and at home any day of the week

What Sets You Apart:

You are the calm in the tech storm, you know how to troubleshoot through rough weather
Others know they can always depend on you because you are approachable, patient, and people-oriented
When managing tickets you’re a pro, organized and responsive
You are always looking for ways to automate and streamline processes to improve user experience
You spot patterns not just problems to preemptively escalate situations

Additional Information

EBG offers outstanding employee benefits including:

Medical, Dental & Vision
401k Match
Short Term Disability, Long Term Disability (Company Paid)
Company Paid Basic Life and AD&D
Additional Voluntary Benefits
Flexible Work Arrangements
3 Weeks of PTO + 5 Personal Days
Paid Holiday Break from Christmas to New Year
Paid Holidays
Fitness Centers (location dependent)
Annual Day of Giving
Share in the FUN! EBG gives $1000 per year in Tickets-At-Work gift cards to full-time employees to experience and enjoy the savings marketplace!

The statements contained herein reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements.

Average salary estimate

$60000 / YEARLY (est.)

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$50000K

$70000K

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What You Should Know About IT Support Analyst, Entertainment Benefits Group

Join EBG as an IT Support Analyst in sunny Orlando, FL! At EBG, we believe that technology should be a seamless part of people's lives, and your role as an IT Support Analyst will be pivotal in making that happen. You'll provide essential technical support for our network of desktops and laptops primarily running Microsoft operating systems. Whether it’s troubleshooting hardware, providing support for Windows 10, or managing user accounts in Active Directory, your day will be filled with opportunities to help your colleagues overcome their tech challenges. You’ll respond to support requests via phone, email, and in person, ensuring everyone in our rapidly growing company has the support they need. Your problem-solving skills will shine as you investigate and resolve a variety of technology issues from networking to software glitches. Plus, you’ll work in a collaborative environment that balances hybrid work with team engagement—perfect for staying connected while also enjoying flexibility. With your technical know-how and people-oriented approach, you’ll contribute to creating an outstanding experience for our users at EBG. If you thrive in a fast-paced setting and are ready to make a difference, we can’t wait to see what you bring to the table!

Frequently Asked Questions (FAQs) for IT Support Analyst Role at Entertainment Benefits Group

What are the responsibilities of an IT Support Analyst at EBG?

As an IT Support Analyst at EBG, your main responsibilities include providing technical support for desktops and laptops using Microsoft operating systems, troubleshooting hardware and software issues, and managing user accounts on systems like Active Directory. You'll respond to support requests across various channels, including phone, email, and in-person. Your role also involves creating, resolving, or escalating tickets while ensuring timely communication with end-users.