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Sales Representative - Aftermarket

Company Description

Harsco is recognized for technical leadership and worldwide experience in virtually all major aspects of railway track maintenance.  We enable railroads to operate at peak efficiency over smooth, precisely aligned track that increases railway safety while reducing fuel consumption and other key operating costs. Our broad array of equipment and services support every type of railway operator, from major national and international railway systems, to short lines and high-speed urban transit networks.

 

Job Description

As an Aftermarket Sales Representative at Harsco Rail you are an integral part of our Sales team, responsible for calling and quoting perspective and established customers to sell aftermarket products and services. 
This position provides an excellent entry path to outside sales. Some examples of the work you might do include:
 

  • Serving as the main point of contact between specific customers and Harsco Rail regarding aftermarket parts and services with the goal of increasing sales of aftermarket products.
  • Proactively generate new sales within the existing customer base
  • Maintain working relationships with existing customers.
  • Assist outside sales with customer satisfaction and retention.
  • Determine and take appropriate action required for customer orders and concerns.
  • Manage the entire sales order cycle from quoting through invoicing. 
  • Capture accurate and complete information in Customer Relationship Management (CRM) system.
  • Responsible to monitor competitive activity and trends
  • Promote change and continuous improvement.
  • Backup team members when required.
  • Follow up on existing inquires and past orders to further increase sales.
  • Perform other reasonably related tasks as assigned by management.

Qualifications

Minimum Requirements:
 

  • Bachelor’s Degree in Business Administration, Marketing or related field required.
  • 2+ years of working experience in a sales environment and/or with customers.  Preference given to those with railroad/industrial experience
  • Demonstrated knowledge of market pricing and competition preferred.
  • Working knowledge of Microsoft Office preferred.


Core Competencies:

  • Teamwork/facilitates collaboration
  • Communication
  • Customer focus
  • Integrity & trust
  • Continuous improvement
  • Adaptability/flexibility
  • Accountability/drive for results
  • Planning & organizing/project management
  • Critical thinking/learning agility

Additional Information

“We offer competitive benefits, including health insurance, life insurance and disability plans, as well as a 401k with company matching.

Harsco is an Equal Opportunity Employer. All information will be kept confidential according to EEO guidelines.

Disclaimer:
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position.”

Average salary estimate

$60000 / YEARLY (est.)
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$50000K
$70000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Sales Representative - Aftermarket, Enviri Corporation

As a Sales Representative - Aftermarket with Harsco Rail located in West Columbia, SC, you’re stepping into a pivotal role that connects our innovative products with the railway world! Imagine being the friendly face that customers trust when it comes to aftermarket products and services. You’ll dive into the excitement of building relationships with both prospective and existing customers, ensuring that their needs are met while driving sales to new heights. Your day-to-day will be diverse, from generating fresh sales within your established customer base to managing the entire sales cycle, including quoting and invoicing. You’ll be the go-to point of contact for customer inquiries, maintaining strong lines of communication and resolving concerns with finesse. Moreover, you’ll closely monitor competitive trends, ensuring our offerings remain top-notch. You don’t have to fear going it alone, as you’re part of a vibrant team that thrives on collaboration and continuous improvement. With a Bachelor’s degree and some sales experience under your belt, especially in the railroad industry, you’ll find yourself at home in this dynamic atmosphere. Plus, Harsco Rail offers a range of benefits including health insurance, a strong 401k plan with company matching, and genuine career growth opportunities. If you’re ready to make your mark in the aftermarket sales arena with a trusted leader in railway track maintenance, we’d love to hear from you!

Frequently Asked Questions (FAQs) for Sales Representative - Aftermarket Role at Enviri Corporation
What are the key responsibilities of a Sales Representative - Aftermarket at Harsco Rail?

A Sales Representative - Aftermarket at Harsco Rail is responsible for managing the sales cycle for aftermarket products, serving as the main customer contact, generating new sales from the existing customer base, and maintaining strong relationships to drive retention and satisfaction. You'll also monitor competitive trends and capture accurate data in our CRM system.

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What qualifications are required for a Sales Representative - Aftermarket position at Harsco Rail?

To qualify as a Sales Representative - Aftermarket at Harsco Rail, candidates need a Bachelor's Degree in Business Administration, Marketing, or a related field, along with a minimum of 2 years in a sales environment. Candidates with railroad or industrial experience and knowledge of market pricing are preferred, along with proficiency in Microsoft Office.

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What career growth opportunities exist for Sales Representatives - Aftermarket at Harsco Rail?

Harsco Rail is committed to the professional development of its team members. As a Sales Representative - Aftermarket, you'll have the chance to move into outside sales roles as you build your expertise and contribute to the company's success. Continuous improvement and training are part of our culture.

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How does Harsco Rail support customer satisfaction in the Sales Representative - Aftermarket role?

In the Sales Representative - Aftermarket role at Harsco Rail, you will assist in driving customer satisfaction by maintaining effective communication, resolving any concerns promptly, and ensuring that customers receive timely follow-ups on inquiries and orders. Your proactive approach plays a key role in customer retention.

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What benefits does Harsco Rail provide for its Sales Representatives - Aftermarket?

Harsco Rail offers a competitive benefits package for its Sales Representatives - Aftermarket, including health insurance, life insurance, disability plans, and a 401k plan with company matching. This positions your well-being and financial security as a priority.

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Common Interview Questions for Sales Representative - Aftermarket
How do you handle customer objections as a Sales Representative - Aftermarket?

Handling customer objections involves active listening and empathy. Acknowledge the customer’s concerns, provide solutions, and highlight the benefits of Harsco Rail's products. Being prepared with data and examples can help you convince them effectively.

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Can you describe your experience with CRM systems in relation to the Sales Representative - Aftermarket role?

When discussing your experience with CRM systems, explain how you've used them to manage customer relationships, track sales progress, and analyze data. Highlight any specific systems you've used and any measurable outcomes from utilizing those tools.

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What strategies do you use to generate new sales leads?

In answering this question, discuss specific strategies such as networking, leveraging social media, attending industry fairs, or conducting market analysis. Showcase your creativity and initiative in seeking new opportunities as a Sales Representative - Aftermarket.

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How would you prioritize tasks in a demanding sales environment?

Discuss your approach to prioritization, such as using tools to assess urgency versus importance, maintaining clear communication with team members, and being flexible in adapting to changing priorities for optimal sales performance.

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What do you know about Harsco Rail and its aftermarket offerings?

This question is an opportunity to showcase your research skills. Discuss Harsco Rail’s position in the railway maintenance industry, the importance of aftermarket products, and how these services enhance customer satisfaction and operational efficiency.

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Describe a time you successfully closed a difficult sale.

Provide a structured response using the STAR method (Situation, Task, Action, Result). Emphasize the challenges you faced, the steps you took to address them, and the eventual success, showcasing your resilience as a Sales Representative - Aftermarket.

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How do you stay updated with industry trends affecting aftermarket sales?

Discuss your methods for staying current on industry trends, like subscribing to relevant publications, participating in forums, attending seminars, or networking with industry professionals. Demonstrating your commitment to ongoing learning is crucial.

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What role does teamwork play in your sales strategy?

Highlight the importance of collaboration with colleagues and how it can facilitate better outcomes. Describe your experiences of working with outside sales teams or other departments to enhance customer service and sales efforts.

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How do you manage your time during the sales cycle?

Share strategies for effective time management, explaining how you plan your day, set appointment reminders, and keep track of follow-up tasks. Share how this increases your productivity as a Sales Representative - Aftermarket.

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What are your methods for assessing customer satisfaction?

Explain the importance of gathering feedback through surveys, direct communication, and follow-up calls. Sharing your proactive approach to understanding customer needs highlights your commitment to enhancing relationships as a Sales Representative - Aftermarket.

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Full-time, on-site
DATE POSTED
December 3, 2024

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