Manager, Commercial Portfolio Management, Business Enterprise Solutions (BES)

Join a Challenger

Being a traditional bank just isn’t our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what’s possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing things. If you’re not afraid of taking on big challenges and redefining the future, you belong with us. You’ll get to work with people who will encourage you to reach new heights. We like to keep things fun, ask questions and learn together.

We are a big (and growing!) family. Overall we serve more than 670,000 people across Canada through Equitable Bank, Canada's Challenger Bank™, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $125 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our customers have named our EQ Bank digital platform (eqbank.ca) one of the top banks in Canada on the Forbes World's Best Banks list since 2021. 

The Work

The Manager, Commercial Portfolio Management will be a key member of the Commercial Credit team, reporting to the Senior Manager, Commercial Portfolio Management. The incumbent will be responding for mentoring and providing guidance to team members while ensuring the team operates efficiently and effectively, providing optimum service. Key responsibilities include, prudent oversight of the BES portfolio, ensuring credit risk is assessed thoroughly, adhering to established policies, procedures, and meeting compliance and control requirements.

• Ensure compliance with the company’s established policies and procedures with recommendations submitted for approval to management based on approved delegations of authority
• Provide support, guidance and mentoring to the Mortgage Coordinator. The incumbent will also be responsible for resolving day to day challenges, assessing the individual staff members’ training needs and ensure that they are met so that the individual is able to perform their job effectively.
• Develop and maintain strong working relationships with internal colleagues as well as external contacts in order to provide optimal service to our clients
• Develop, implement and maintain production and service metrics to measure and support best-in-class turnaround times on completion of portfolio underwriting/renewals/annual reviews with a goal of exceeding customer service, accountability, and transparency targets
• Promote organic growth within the business in order to target the retention objective of BES maturities
• Ensure that credit risk is thoroughly assessed and within the Bank’s risk appetite and the General Investment and Lending Policy by targeting the minimum completion ratio and timeline thresholds on annual reviews
• Support in the timely completion of regular reporting for senior levels of management, including but not limited to maturities, annual review, etc.
• Monitor pipeline workflow to ensure production and service metrics are met within prescribed timelines
• Provide valuable timely feedback on team member performance to management
• Motivate and support the professional growth of the Commercial Coordinator, including creation and execution of development plans, where appropriate
• The incumbent is responsible for the management, organization, training and evaluation of any contract employees, interns, LDP Associates and job shadowing employees that are assigned to the department
• Ensure Compliance and QA audits are reviewed in a timely manner, compile underwriter feedback on deficiencies, submit for Senior Manager review and record final results on the audit tracker
• Assist in department projects or company initiatives, where needed

• Strong leadership and coaching skills
• Post-secondary education (diploma/degree) in business or finance preferred
• Have a minimum of 5 years of experience in commercial real estate lending
• Highly developed verbal and written communication skills with the ability to communicate to Senior Management in a clear, concise and professional manner
• Sound technical knowledge of commercial lending, financial statement analysis and factors affecting the Canadian commercial lending environment
• Detail-oriented individual who possesses a high level of integrity
• Demonstrated service excellence with their field
• Working knowledge of AML/ATF regulations and Corporate/Legal documentation for commercial real estate in multiple jurisdictions across Canada
• Proven ability to thrive in a constantly changing environment and to perform well in a high volume, high intensity environment
• Effective analytical and problem-solving skills
• Strong organizational and time management skills
• Ability to handle multiple competing priorities
• Proficient in MS Office (primarily Word and Excel)
• Bilingualism is an asset

• The position requires the incumbent to be a self-starter with the ability to prioritize workflow and make sound lending approval/recommendation decisions as efficiently as possible without compromising credit risk. The incumbent should be prepared to manage files of greater complexity, requiring creative and innovative thinking and proactive problem solving. The incumbent is required to follow corporate policies, procedures and regulatory requirement in order to properly review files and rationalize the approval/recommendation made. In addition to exercising professional judgement, strong problem-solving skills with respect to AML/ATF risk and related documentation are required as the incumbent will be responsible for preparing and recommending risk mitigation actions to the Business Unit Compliance Officer and/or the Compliance Department. The incumbent will also experience the common day-to-day challenges that come with supervising and mentoring people.

#LI-Hybrid

What we offer [For full-time permanent roles]

💰 Competitive discretionary bonus 

✨ Market leading RRSP match program

🩺  Medical, dental, vision, life, and disability benefits

📝  Employee Share Purchase Plan

👶🏽 Maternity/Parental top-up while you care for your little one

🏝 Generous vacation policy and personal days 

🖥  Virtual events to connect with your fellow colleagues

🎓  Annual professional development allowance and a comprehensive Career Development program

💛  A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

The incumbent will be working hybrid and in office time will be spent working from Equitable Bank’s additional office space located at 351 King Street East, Toronto, ON.

Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyone’s diverse experiences and perspectives. In tandem with that commitment, we support and encourage our staff to grow not just in their career path, but personally as well. 

We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and beyond. All candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying, an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.

We can’t wait to get to know you!